Norwood Inn Statefair Grounds — Hotel in Columbus

They only had one person who could check people in while another person (the manager) was running around. We had to wait maybe 10 mins for that. When it was my turn, while the lady wasn't rude the hospitality was SERIOUSLY lacking (this was just the start of dealing with her). Just mumbled around then was talking to her 'mom' about getting her snacks and yelling back and forth with the manager. We had to give a $100 deposit that wasn't noted anywhere.

We got to our room and it was stuffier than in the hallway. Figured the AC just needed time to kick in. Nope. It was broken. Called and they said they'd send someone, they didn't after about an hour. Walked to the front desk. Said they'd send someone. Never did. Came back and found the maintenance guy myself. He followed me and came to fix it. He couldn't. The lady at the desk originally said she didn't have any open rooms. Well after the AC guy left he said he'd check back on what to do. Never did. Had to walk back down there. Basically back and forth walking all evening (since calling them didn't do anything). I got confirmation from the manager about another option, but he told me to check back in about 30 mins. My job to do apparently.

So eventually they gave us 2 different rooms (as we had 4 of us) but it was full beds (vs Queen). Although I was just happy since we at least had a cold room. The first room we were in (before we moved) had a broken toilet seat and something nasty in the shower. The new rooms - 1 smelled like old wet clothes (found out the floor was wet) and the other room smelled like just mildew. Gross. Both new and old rooms had stained towels (eww) and cig burns on the sheets. The hallways smelled like a mix of mildew and weed. Then found out the pool was closed due to cleaning (one of the main reasons we stayed here). Couldn't get the person mumbling at the desk to tell me when it opened.

Cue the next morning: Noticed there wasn't any shampoo in the room. I walked to the front desk - the manager said they were out. The employee beside him that was normal apologized. What a disaster. Headed to see what would come about with breakfast. Walked past a different lady from the night before at the desk. Silent as could be ha. Noticed she had her kid with her. Odd. Breakfast was on one of those 3 tiered fruit baskets with just literally, rice Krispy treats, fruit cups, and donuts. The juice drink machine was broken, which they had lemonade and coffee. Coffee looked gross. The lemonade was good. The options from the pictures of the place were laughable. I asked if what was out was all there was or if there was more. She said that was all that was there ha. A hotel having what looked like could feed a single family out. Later my wife went out and they restocked it. So confusing. Nobody knows what's going on in this place. Had to ask for silverware since almost everything there required it. The place was super shady all the way around too. Didn't feel very safe.

I'm usually pretty understanding about hotels but this was just a downright horrible experience and recent reviews say almost the same as I have. Just stay away. $122+/night for this place when they should pay YOU...

The worst hotel stay we've ever had. MICE in our room! I never leave negative reviews but this place was unreal.

The night we arrived (husband + me + our 2 year old) I found a pill on the floor in the middle of the room — thankfully, upon Googling, it was just Claritin. However I am appalled that this was missed. Any thorough cleaner would have picked it up. Our toddler isn't above putting things in his mouth & it could have been anything. It was unbelievably negligent of the hotel. I was upset, but we were so excited to be visiting Columbus so we shrugged it off and moved on with getting the little one to sleep for the night.

The carpet had rips in it, just about every piece of furniture was broken somehow, and the room itself was just disgusting. We sucked it up since we were basically only sleeping there and out & about during the day.

Day 2: I noticed a freezer bag of cookies my son & I had baked for the road had a hole in it and there were crumbs scattered across the top of the cabinet where it sat. When I mentioned it to my husband, he said our toddler had probably done it. I knew better, but I wanted to believe him.

Day 3, our last night there: we put our toddler to bed and were sitting in the dark watching a show on my iPad when we heard a scuttling noise coming from the cabinet across the room. Flicked on my phone flashlight just in time to see a mouse at the cookies. It ran across the top of the cabinet and behind it. Despite my husband declaring war on the mouse we weren't able to get a picture or video of it after that. We were both livid and hardly slept.

The next morning we had to leave to head home, when my husband asked to speak to the manager the receptionist told him the hotel would likely refund us at least part of our stay but the manager had to approve it. The manager "wasn't in yet" and they told us to call in a half hour. We called, but of course the receptionist had forgotten that the manager actually wasn't coming in that day at all! We called Norwood about once a day thereafter, and NEVER got the manager. They were always "out of office" or "just missed us". Eventually the receptionist told us that since we'd booked through an online service, we'd have to talk to them about a refund.

We contacted the service, they reached out to the hotel, and the hotel still refused to refund us.

I suspected they were giving us the run-around without any intention of following through, but I try to give others the benefit of the doubt. Unfortunately they were dishonest and didn't deserve our confidence.

Disgusting room, terrible customer service, dishonest. Stay anywhere else!

Attached photos of the mouse poop we found EVERYWHERE when we...

So I wish I could post pictures on here because there was a good bit that I took pictures of. From the very moment of getting into the room I noticed the fridge was sitting funny. Upon a closer look I seen that the entertainment center it was sitting in was crumbling as if it had suffered many times of water damage wearing on the presswood. There were stains all over the floors and walls. One very large blue stain right between the beds. Part of the bedframe was missing on one bed. It was definitely not a good looking room but for the price I thought it was passable. I would have gave a single star if we did not lose power in most of the room the next morning. We had to shower and brush our teeth by flashlight. When complaining to the front desk we found many people were down there complaining. It is not the responsibility of the desk attendent to fix and maintain. We were handed a business card with the management number that would not answer. And later the employee had the management on the phone who just talked through the employee rather than coming in and addressing the issues. So ZERO stars. Poor management and very unprofessional. From my neice: Throughout the building there were traces of black mold, mildew, grime, and even blood. Some of the lamps had rips going through their shades whereas one had FBI written on it in sharpie. The place that the fridge sat on was not only unlevel; it had mold on its surface as well. This made it unsafe for any food to be put into the fridge itself. Not to mention, there was an unidentified bug crawling on that very unsafe surface. The overview of the hotel showed only gorgeous photos and claimed there to be a pool. However, both the pool and the exercise room was closed with no notice either on the booking.com site, nor on the door. Besides that, while there was a housekeeping room, there was little to no signs of the house keepers or cleaners having cleaned our room before arrival. The worker at his desk handed us a card to call. It didn't go through. Then, he called his manager who refused to come down here saying that we should have reported these issues within 30 minutes of arrival. However nobody should have to search for mold within their payed for room. Besides that, the power went out on our last day and a woman who was complaining at the desk said that this had already happened twice during her stay and that she was still planning on being there for a week. By the time that we left, the power still had not returned. Okay it forced me to give it a star, but know it is a...