Pizza Patrón Thorton Freeway — Restaurant in Dallas

My second time trying to order here the one E R.l Thornton Freeway i came twice around 3:20 pm on a Tuesday when arriving I asked for a lista which is advertise on commercial and on the window Monday thru Friday from 3pm well the lady said as he didn't have non and that it would of taken 20-30 minuts for a pizza??? Wow that's a lot of time so I took my business to Ceser pizza which It took me less than 5 minutos to order and recieve my hot fresh pizza.The second time I try ordering in this location on a sat arnd 3 pm same thing I asked for a lista and guess what same lady said she didn't have non ready and it will take around 15-20 minutes. The reason I like patrons is because of the lista I dont wana wait 15 -20 minutes on a fast food restaurant. Well today I decide to swing buy afther shopping at walmart 3:15pm and I asked for lista and guess what they had one only 1 ready when I got home that pizza was old and staile wow worst customer service and the cashier was the same one I encounter the las 3 times she seems like she doesn't care of her job thiers clearly something wrong when patron advertising listas and whe opoun arriving thiers a wait 20-15 minuts wait I will not return I pefer lil ceser were the actually have pizza ready when is Rush hours and fresh one too and better...

We called before leaving our home to place the order since it takes us about 15 minutes to get there no one answered after two calls I told my husband just hang up will have to drive up there and place our order there. when my husband walked inside she was on her personal phone with her homegirl chit chatting didn’t even acknowledge or hang up when she had a customer infront of her this conversation kept going on for a good 3- 5 minutes while the landline phone kept ringing my husband said she finally told her friend “okay I’ll let you go homegirl”and she proceeded to finally answer the landline phone and then take my husbands order she needs to be fired I know pizza patron employees can do better and I know if the manager was there she would not be taking her job so unserious I hope she is not the manager . To top it all off they didn’t even have listas ready so we had to wait another 15 on top of the 15 we waited to call and the 15 we had to...

I would give zero stars for the lack of customer service! I called to make an order so I wouldn't have to wait and literally got hung up on several times, I thought I had called the wrong number! Very unprofessional and inappropriate for any place of business! Finally after several attemps they answered and I asked why they kept hanging up and all he said was sorry we are really busy. They could have answered and put me on hold to acknowledge they would take my order once they were finished with the customer in store instead of ignoring customers. Regardless of how many people are in the store this should never happen. What kind of management allows this kind of behavior in a workplace. This definitely needs to be addressed by upper management. Location is I-30 and St....