Gem Classics — Local services in Dallas

If I could give 0 stars I would! Gem was a referral from a family member and they were great during the initial sales phase (the money taking phase). Ultimately though we DID NOT have the same experience that our family member did, I guess because we were unhappy with their work product and we had to go back and attempt to take advantage of post-sale service. If you are concerned about your jewelry store standing behind their work, you really should go somewhere else.

We went in to have a tension ring re-sized, which they claimed they could do. We paid over $1000 for the resizing, and within 3 months the stone JUST FELL OUT!! Luckily after an hour or so on our hands and knees we found the diamond. We took it back for them fix it, which they did, for another charge of several hundred dollars. Guess what, almost immediately the stone became loose again. I gave them one more chance and to their credit they did not charge for the 3rd try. But within weeks the stone actually FELL OUT again (see picture). I went back in again, frustrated as you can imagine but calm, and they said they would stand behind their work BUT their work WARRANTY DOES NOT COVER THE DIAMOND EVEN IF their work caused the stone to fall out and lost forever! What kind of comfort is that? Are they afraid of their own work product resulting in lost stones apparently?

But I digress, Gem now claims that the ring style is the real issue, not their work! They say that tension settings are an inherently unreliable mount. Really? I don't think so because my wife had this same tension ring for over 10 years and experienced absolutely no problems at all. I kept telling them but to no avail, it's not their fault. In the end, I simple asked for my money back because they didn't do what we paid them to do! But, you guessed it, they would not accommodate at all, and had the audacity to tell me to go somewhere else and still kept my money So that is my recommendation to you, GO SOMEWHERE ELSE!! There are dozens of reputable jewelry dealers in the Dallas area that can sell a ring, but only the better establishments stand behind their work, and Gem is NOT one of...

Completely disappointed. Initially they were very friendly and helpful. For this reason we decided to get it appraised. The ring had never been worn, it had always been in its box, inside a plastic bag. We left it at the store, intact. When we picked it up we noticed scratches inside the ring. When we pointed it out to the son of the owners, he inmediately gave us a nasty defense attitude, definetely not appreciated. He tried to dismiss our concerns, as if they were not valid,because he is a jeweler and rings eventually get scratched. However, when you deliver an intact, unworn ring and get one back scratched, damage cannot be justified. He took it over to polish and steam, but it came back the same way. Very frustrating and disappointing experience given the great reviews this place had. Lesson for the owner's son: lose the attitude, not good for customer service. Rings are really special for a girl, dont ruin the excitement by not being nice. (Mom and dad were great at the initial visit,just want to point that out.)

FURTHERMORE, they cannot even take ownership of their mistakes. AFTER initially leaving them a 3 star review, they responded to it by challenging my integrity and making up some stories... Get your facts straight and own to your mistakes. We gladly paid (overpaid for your services no questions asked we were just leaving our honest/fair opinion online).

Additionally while shopping for engagement bands we notice that they were extremely overpriced when compared to not just wholesale stores such as costco, but even other jewelry stores. I know they will probably mention that it has to do with quality, but it does not make sense that items with significantly higher (materias, clarity, carats) quality attibutes are cheaper elsewhere.

Overall I'm dissapointed and truly believe that most of their reviews are either paid for or made by...

The very best people and Jewelry in Dallas. We found them 18 years ago when we moved to Dallas. Well worth the trip from McKinney and Frisco. We don't buy jewelry anywhere else as Gabe and Becky, the owners, have excellent taste at all price levels, and keep up with trends. Truly, they secure newer top jewelry designer's product before Neiman Marcus and are exclusive in some of those designs.

They are truly full service, as they create unique pieces from their Goldsmith family owned factory in South Texas where my wife had her original 25 year old Tiny wedding ring melted down and recast as a unique necklace pendant with her original 1/4 carat diamond. We replaced it with a 1 carat unique design with several other diamonds surrounding it. A really special setting and very eye-catching design.

Our good friends from Chicago bought a unique patented ring design 7 years ago when visiting. I was able to buy my wife a different colored gem ring of the same design for this Valentine's Day. Now she's got matching rings with her long time friend.

It really says volumes when your friends visit from another large city and find our jewelry here in this Dallas store is far superior to what they find in Chicago.

Exquisite taste and unique design is what you find at Gem Classics. Sold by people who become your great friends over time. A family run and owned store, nearly museum quality at various price levels. Fun to shop each...