Woodhouse Spa - Dallas — Local services in Dallas

I had a planned spa visit that left me worse off than arriving. I do not leave reviews but feel improvement could be made. I received a confirmation call the day prior to my visit regarding details for shoe size, robe size, and special occasion (birthday). I was so excited because it was going to be such a lovely experience especially at 37 weeks pregnant. I had the mommy to be package paired with salt therapy. Upon arrival my locker was not set up with any of the items they called me previously for. I thought these things happened and the staff must have missed it so they got me set up from there. No worries! From there my massage therapist met me in the quiet room and asked how far long I was to which I told her 37 weeks and she asked how many months that was. It was a little concerning because even if you do not have children or had a pregnancy journey surely you should know timelines because you’ve offered prenatal massage. Nonetheless I remained positive. I had a sidelong massage but what was new for me was laying on my side with my arm bent back behind me so she could get better access. At the time I thought okay strange but hey maybe this is just a technique I haven’t seen yet. Poor choice unfortunately because now I have a pinched nerve in my left trap muscle. Regales was the massage was good overall but afterwards she did not know I had another service booked, leaving me to believe the staff maybe doesn’t invest in the personalized experience. She got me set up with my nail tech and she did a great job. Once completed she told me someone would grab me for my salt therapy. I was like great she knew! I went to the restroom and waited 45 minutes but no one came. Staff came in and out but no one checked on me. Normally I would ask but I didn’t want to disturb anyone’s quiet time or make a scene. I simply showered changed and checked out . During check out I informed the staff to not charge me for salt therapy and she simply stated okay. No apology for waiting 45 minutes when I told her. So I left. Almost in tears. I would caution anyone especially pregnant or celebrating a special occasion based on my experience from coming here. I gave a few good starts because the ambiance was wonderful, my pedicure was good, products smelt amazing, and it was serene. I just wish it was pregnancy friendly and lived up to the personalized experience promoted on social and the website. Hate that I left feeling worse than arrival and when informing staff of my wait there was no apology. As someone who likes to provide seamless customer satisfaction I hope for better and that the staff is mindful...

I booked a 4 handed massage as a gift to myself on my birthday. On their website it is described as “Two therapists apply choreographed, rhythmic movements to induce deep relaxation. Enjoy a full-body massage, reflexology, and a hypnotic scalp massage with aromatic oils to soothe the senses and nourish the skin.” As someone who regularly gets massages I was super excited for receiving this 4 handed service as described - few spas offer this due to the training needed.

The actual massage was not that at all, despite being told at booking that there were only two choreographed practitioners - a male and female available for that day, and trained to deliver this service. In my mind, that sounded reasonable that two people would need to train together to make it “choreographed” and “rhythmic”.

The massage started with one practitioner working one leg and the other alternating between my back and both arms presenting an experience that was far from rhythmic or choreographed. I was offered no choices of aromatic oils and the male practitioner was boisterous in a way I found unsettling. The female practitioner never even introduced herself to me. In short, the experience was unsettling.

After 15 minutes, I asked to stop the service as it varied vastly from what was described on the website. Regardless, I was still charged $390 as I was told I didn’t meet the cancelation policy by the front desk staff in order to warrant being charged anything less, despite the service delivered not being as described.

I was told by the receptionist that what I received was correct and that the description on the website was wrong - that the service actually wasn’t choreographed or rhythmic. She also told me that the general manager would call me the next morning to discuss my experience, however I received no call. I already paid full price for the service and clearly the Woodhouse Spa wouldn’t be prioritized to talk about the matter further.

As a result, I would not recommend Woodhouse Spa to anyone. If you don’t receive the service clearly described on their website, they will still charge you for the service because you didn’t cancel 24 hours in advance. This creates a space where they can deliver poor service without recourse and still charge your card on file, leaving your recourse to a public review and possibly credit card dispute to...

I was gifted a $350 package, through a third party entity i won in a company raffle, for a massage, facial, and pedicure, which was pre-scheduled by Woodhouse Spa. Rather than collecting my information from the third party entity, the salon i presume scheduled through the entity. Unfortunately, several aspects of my experience were disappointing. Upon waking up late due to my sleep schedule (for context i have insomnia), I immediately contacted the spa to reschedule, only to be informed of a strict no-refund, no-late-policy. Had I been made aware of this policy or received a reminder call, I would have skipped taking my sedative medication the night before so as to arrive 15-20 mins prior to my scheduled service.

After rushing to the spa, arriving 20-30 mins late, to ensure the remainder of my services were still performed, the day became more stressful than relaxing. I ended up letting my emotions get the best of me, and while I was flustered and teary eyed i was place in a waiting room with other patrons to wait for the remainder of my services. The facial was excellent, but the pedicure was subpar, lacking common additional services such as paraffin wax or callus removal, which would be expected from a regular nail salon. Furthermore, there was a miscommunication about rescheduling my massage. Although I was initially told it could be moved to 2 pm, I waited for almost 2 hours only to later be informed that it could not be rescheduled, leading to further frustration.

While I appreciate the gift, the poor communication, lack of clarity around policies, and substandard service quality left me extremely dissatisfied.

To better your business, might i suggest staff ask questions when scheduling an appointment. Such as “is this a gift for another? can we have permission to contact that person? are you familiar with our strict policies? please know all services are non-refundable whether they are rendered or not. 24 hour check in calls, reminding patron of hours, store location, store policy, etc.”

Had there been more communication, I would not have proceeded with the spa’s scheduling and called to make my own appointment. a day of relaxation turned into a day of stress and frustration that could have been easily avoided. Only giving the second star due to the awesome...