west elm — Local services in Dallas

Update: 4-26-25

Shadow needed some West Elm sniffing and I dont always understand this dog, but he sure loves West Elm. New Photos Uploaded.

Update: 1-19-25

A Shopping Adventure with Style and Shadow!

Today, Deana, Shadow, and I had a fantastic visit to the West Elm at Mockingbird Station in Dallas. From the moment we walked in, the staff was welcoming, attentive, and ready to help us with all our questions.

We spent some time exploring color swatches for chairs and were impressed with the wide variety of modern and timeless options. The team was knowledgeable, offering great suggestions and ensuring we found exactly what we needed.

Shadow, our rescue dog and shopping companion, was a star during the visit. He loved walking around the store, exploring the beautifully curated displays, and being greeted by staff and fellow shoppers. It’s refreshing to shop at a place that’s pet-friendly and so accommodating.

The store itself is well-organized, with an inviting layout that makes browsing a pleasure. Each piece reflects the high-quality craftsmanship West Elm is known for.

We’re looking forward to finalizing our selections and coming back for more! Mockingbird Station West Elm has definitely earned our trust as a go-to for stylish home furnishings and a great shopping experience.

Thank you for the wonderful service and for making Shadow feel at home too!

Recently, Deana, Mr. Shadow, and I embarked on a quest to find the perfect holiday tabletop tree, leading us to the West Elm store in the bustling Mockingbird Station® Shopping Center. Our experience at this West Elm location was not just about shopping; it was a delightful adventure.

West Elm at Mockingbird Station® immediately impresses with its well-organized and aesthetically pleasing layout. The store's ambiance is inviting, making it a pleasant place to browse and shop. Mr. Shadow, our ever-curious four-legged companion, particularly enjoyed the experience, finding joy in sniffing around the beautifully displayed items and making new friends among fellow shoppers.

West Elm is renowned for its wide selection of home accessories and furniture; this location did not disappoint. The variety of items was impressive, from chic furniture pieces to charming home decor. We focused on finding a holiday tabletop tree, and we were pleased with the available options. The store offers an array of choices that cater to different tastes, ensuring that every customer finds something that suits their style.

One of the highlights of our visit was the warm and welcoming atmosphere created by the staff. They were friendly, knowledgeable, and eager to assist, making our shopping experience smooth and enjoyable. The pet-friendly nature of the store was a big plus, as Mr. Shadow was welcomed with open arms, enhancing our overall experience.

West Elm at Mockingbird Station® is a fantastic destination for anyone looking to add a touch of elegance and style to their home. Whether you're on a specific mission like ours or just browsing for inspiration, the store offers a great selection of high-quality products and a shopping experience that is both enjoyable and relaxing. The welcoming attitude towards pets adds a unique charm, making it a place we would happily return to.

Our visit to West Elm at Mockingbird Station® was a resounding success. We found the perfect holiday tabletop tree and enjoyed a delightful shopping experience in a friendly and stylish environment. This West Elm location is highly recommended for those seeking quality home furnishings and a pleasant shopping atmosphere, especially for those who like to bring their furry...

West Elm should really consider implementing customer service training with their staff. We recently purchased a new home and are buying new furniture for the entire house. We waited over an hour before a customer service rep actually helped us. We had to ask 2 people for help and they would say they’ll be right back only for me to see them standing by themselves doing nothing. This is during Covid when it’s not even overly crowded inside.

After finally getting someone to help us, we were ready to purchase a media center priced at $1699. Right when you walk in, it says furniture sale of 15%. I first asked the sales associate what the price is with the discount. She said $1699. I asked her about the store wide discount and she stated it was already included in the tag. Feeling sketched out, I went online to see the price at $1411 for the same piece! I showed this to her and then she seemed confused and stated the online price is the right price. We then asked for shipping timeline. First we were told mid January for white glove delivery. This is a media center that you can easily put together like an ikea piece. We asked for in store pick up. They stated that’s not possible. Then they stated it would be shipped mid December. We then asked if we could schedule the shipment to be delivered after Jan 8th so it’s shipped to our new home and she said no. We then inquired about the return policy and the sales associate said she did not know.

Worst of all, after waiting for so long, she asked if she could help the next customer ( we had spent all of 5 minutes talking to her after waiting 1 hour for someone to help us).

We went to crate and barrel where we were helped immediately in a much busier store. They offer free shipping and can hold items in their warehouse and you can pick the date. They also give a new home owner discount of 15%. We’re spending around 20k on furniture. West elm should seriously consider training their staff. I will never shop there after my terrible experience with multiple...

If I could give zero stars I would. Purchased Enzo power reclining sofa pieces ($12,680.41) on December 5, 2021 with a delivery date early March 2023. Pieces were not delivered until April 26, 2022. This issue On May 7, 2023 2 pieces stopped working. 2 weeks outside of their "warrantee". The worst customer service experience I have had in my life. From a "high end store" that charges "high end prices". The finally agreed to pick up the pieces to look at them. Said someone would call in a few day. No one single follow up for 3.5 weeks and only after I called 3 times to check on the status. They are now returning the pieces to me still non-functioning. One recliner section is stuck in the open position and they can't even close it so I can use it as a chair. Another repair tech is coming in 3 weeks, they say. I am a repeat customer but can tell you will I never shop here again. Every time I've called, no one has any idea what is going on. There seem to be zero notes on my account and I have to start from the beginning every time, explaining what has happened, what they have supposed done... even when I'm returning their call, no one has a clue why I am calling. I don't have any confidence that anyone has actually attempted to repair the pieces. I waited patiently for 2 month delayed delivery. I waited patiently for 3+ weeks for the repair tech to look at my pieces even though it was supposed to be 2-3 days. I don't think its beyond a giant company like this to honor a warrantee and replace the non-functioning pieces when it broke 2 weeks out of the one year warrantee. Afterall, I will have granted them 17 weeks of patience and grace between delivery and repair. It's a...