Hilton Denver City Center — Hotel in Denver

UPDATE: 7/28/25 - I received an email from the Front Desk Assistant Director responding to my review. She was not only thorough and detailed in her direct response to me, she was very prompt (I received her email this afternoon). I appreciated her reaching out to explain in great detail the items I mentioned below and took the feedback provided as something they could potentially implement in the future. For this reason, I have changed my review rating and increased it by 1-star. I do have to mention that I was charged twice for my daily valet fees when I received my final bills and receipts on Sunday. I paid for my valet parking via their texted link and they also charged on my final bill. I called immediately when I noticed this and the front desk said they would resolve this issue right away.

I’m writing this review while I’m still at the hotel because this was my last straw with this place. Honestly there’s way better hotels to stay in Denver than this hotel for the same price point. Our entire purpose for this stay was the proximity to the local attractions, the advertised indoor pool and pet-friendly accommodations.

First off this place has permanently closed its pool so if you are staying here for that purpose, choose another location. There’s nowhere on their website that states this location has PERMANENTLY closed its pool, even though ALL of the search engines filter this hotel as still having a pool. They don’t discount their rates for this reason either, so the time we planned to spend in the pool we spent in our room. How is this a family friendly hotel with no amenities for kids?

Secondly, this is NOT a pet friendly hotel either. There’s zero amenities for your pet. No dog beds or bowls provided, fine that’s typical with boutique hotels. But no designated areas to walk your pet? Nobody knows where to walk your pet, not the front desk, not valet and especially not the security guards that just tell you where you’re NOT allowed to walk your pets (in the planter/bench areas to the right of the hotel). When you ask them where you can walk your pet, they ALL respond like they’ve never heard this question before. We had an encounter with security (not sure who this security is affiliated with) we heard them radio ahead to our hotel’s own security and/or valet saying “responded to the guy walking the dog by the planters”. So this pet-friendly hotel doesn’t want you walking your pets adjacent to their hotel? We carry doggy bags, we don’t leave waste behind. Again, I ask myself what is pet friendly about this hotel?? Paris Hilton would not stand for this.

Lastly, the stupid sinks in this hotel are the push down pop-up drains. You would think, you push them down to lock and push them again to open. Nope, I had to wait 35 mins for maintenance to come up to our room to let us know there’s a hidden button behind the faucet to open the drain again. Then, the maintenance man tells us how common this issues has been since they installed these faucets. Maybe the hotel should advise guests at check-in or post a little note about this near the sinks? I don’t know, seems like an easier solution than just having guests figure it out on their own and having to backlog maintenance with this problem. Why couldn’t the front desk tell me this when I called to ask about this?

In conclusion, the check-in process was unfriendly, the hotel rooms are outdated, the food is overpriced, there’s barely any amenities except for a gym at this hotel and room service was not detailed (they forgot utensils with our food), the overall cost is not worth the value and experience of your stay. The convenience of its location is not worth the $65 parking fee, the unwelcoming staff (except for the maintenance and housekeeping staff, they were exceptionally friendly), and the outdatedness of the...

The location is in close proximity to the Coor's Field. Other than that, this hotel is a disappointment. The staff were not that friendly and had to be asked repeatedly to provide basic things. To start off the stay, we were informed that there were almost no housekeeping staff, and our room was not ready. HOW DO YOU SELL A ROOM WHEN YOU DON'T EVEN HAVE IT?! When we finally got to our room, there were no towels, and the bed was unmade, which was expected because they told us they were low on linens (What ever happened to prepare for the worst and hope for the best?). I called down immediately to make sure we were put on the list for linens. When people got to our first room, they made our bed and apologized on behalf of the hotel. Mind you they weren't even hotel staff! I was pleased with the service that came from friends of the housekeeping manager, and I hope they got paid for their help. When I got to my room, nothing was done (which I don't blame on the two non-employees, it is most definitely the hotel's fault). I call down a second time and they finally send up a housekeeper that was rude and only brought up sheets, on top of that they didn't offer to make the bed. I requested towels from them and a comforter. They failed to return so I had to call down once again. I informed them of the mistake and the housekeeper soon returned with only towels in hand, once again no offer to make the bed. I had to remind them AGAIN that I still needed a comforter. Soon they returned, but with only a cheap blanket that you would find on a hospital bed, and still no offer to make the bed (I would know because I work in one). At this point I am furious and make my way down to the front desk and hand them the cheap blanket and ask a comforter. I tried to be nice and told them I knew they were short on linens and tried to be understanding (They did ask me if I wanted my bed made, but I declined due to the fact that I had to bring it up for it to be done). But I just found it crazy that non-employees did an employee's job better. They sent up different staff with more towels. Still no comforter in hand, but they let me know they would try to find me one. They returned with only more sheets, and said they were out of comforters. I return back down to the desk and ask for my cheap blankets back, so we at least had something to keep us warm (which wasn't a worry because the a/c was so bad that the room was practically heated). Side note: 50% of the time the front desk failed to answer the phone and furthermore, the dining service never answered the phone unless the front desk transferred the call to them. I opted for door dash because when I asked for what types of food they had, they told me to just go to the menu online and order. There were gaps in the bathroom sliding door, which resulted in little privacy. Another negative was that the parking lot was not even connected to the hotel in any way, so you might as well park in any garage you want (don't fall for the scam of the valet, just pull up your maps and search for Plaza Parking which is about a block away and is the parking garage they claim is theirs, it will save you about $60). The halls also had poorly patched holes that resulted from them removing what seemed to be fire alarms...red flag. The patches that they made had painters tape holding them up...another red flag. DO NOT...

I was traveling for business. My meetings were June 4th and 5th. I arrived Tuesday evening from Maryland. My flight from Maryland was delayed, and traffic was a little hectic. However, I was relieved once I arrived at the hotel and thought I could relax from the day before going to work the following morning. Well, that wasn't the case. The woman at the front desk greeted me with a smile; however, the smile and communication didn't match. She told me that I had to pay for the whole stay. I was surprised because I was there for business, and my organization paid for the stay. I thought that maybe it was simply the security deposit (for incidentals), but no, the woman curtly responded, "This is policy; you need to pay for the room. I understand it's business travel, but you have to pay the full price. This is "our" policy here." By then, I had already tapped my card, thinking I was paying for the security deposit, which was $200. Afterward, I thought I was good to go, and I could get the keys and head to my room. The woman firmly said I had to pay in full; my organization didn't have a card on file, and they hadn't paid. I told her I didn't understand; everything was approved and taken care of before I arrived, and I was here for business. I attempted to try and pay for the room, but I knew I needed a few minutes to get my thoughts together before I reacted and spent money that I didn't need to or acted out of character. I asked if I could have a few minutes to determine what was happening. The woman curtly responded, "Yeah, sure. If you don't mind, stand to the side, and when you're ready, you can step back to the counter." Being 2 hours behind Maryland, I could not contact any of my management staff (it was after 10 pm in MD). I brought my mate with me, and while I was contacting my management staff by phone and email, he was trying to find another hotel nearby for the night. When I realized I couldn't talk to anyone in MD, I asked again what was going on with my reservation. The same woman said, "I see your reservation; I see the nights you are staying here, but the authorization form is blank. There is no form of payment on file for you." At that point, I was beyond tired and disappointed about having swiped my card for $200, and I wasn't staying at the hotel I was supposed to be at for work. The woman explained that the $200 will be pending but will come back to me in 3 - 10 business days. The woman said that everything would work out for you. I then had to pay for another hotel $250 ($200 for the room and $50 for the security/incidentals) at another hotel for the night 10 minutes away from the hotel where the meetings for work were scheduled to be. At this point, it is after 10 pm. Other hotel staff members at the front desk provided complimentary drinks for my mate and me. (There is information, however, it is too much to add in the...