Magnolia Hotel Denver, a Tribute Portfolio Hotel — Hotel in Denver

One of the fascinating things about Marriott's Tribute Portfolio is the inconsistent quality across their "boutique" hotels. The Magnolia in Denver is likely among one of the worst in the portfolio. When we initially arrived, it was unclear where the entrance was, so we went back and forth around the corner before realizing the main entrance was nestled within what appeared to be the valet corridor. If you stay here and run into a similar problem, yes, that opening that just looks like a driveway will lead you to the entrance. Front desk - Our experience with the staff at the front desk was pleasant. They were welcoming and helpful. Elevators - In theory, this hotel has three elevators. In reality, only one was ever actually working and accessible by guests at any given time. One of them appeared to be broken, and the other was constantly used by staff as they were trying to navigate from floor to floor. That left guests of 12-15 floors worth of hotel trying to use an elevator that could maybe fit 9 adults who were slightly below average weight. This led to the discovery of the set of stairs that is labeled for "emergency use only" on guest room floors. Halfway through our stay, we had to just default to this mode of getting from the lobby to our room. Room - Our room was much smaller than what is pictured on Marriott's website. There was no side chair/table/lamp in our Classic King room; instead, that furniture and 4-5 feet of living space was completely missing. The king bed was the smallest king I've ever slept in. The width did not meet the standard measurement of a king but fell somewhere between a queen and a king. The iron was a relic of the early 2010s, complete with a layer of sediment from the repeated use of tap water. Our A/C fluctuated a lot throughout the evening. Our room would be cool one moment and toasty the next hour. These fluctuations, paired with the structureless pillows made for poor sleep quality. The omission of a refrigerator on the website is intentional - there isn't one. Bathroom - Our bathroom was half the size of the bedroom, and the placement of the lights made no sense at all. The light for the shower was next to the door when you entered. The light over the toilet was behind the door, so you had to close it or walk around to reach it. And the light for over the sink/main portion of the bathroom was next to the sink, on the opposite wall from the door. The toilet ran off and on throughout the night. There was no storage in the bathroom itself - there was no shelf under the sink and the sink was so obnoxiously wide that there was only a thin strip of wooden countertop left. The showerhead had seen better days, falling victim to the hard water buildup that the iron also experienced. It's spray pattern was so wide that you had to essentially point it at the wall to avoid it spraying out into the bathroom. Allergens - There was no ventilation in the bathroom, so while the hotel claims to be allergy-free, there were definitely mold spores present. There were also several guests with dogs, so those allergens are found through the property as well. Final word - Trust the rating. If you have another option, stay there instead. For the price you will pay for this property, you will be receiving such a...

If the ‘landlord special’ was a hotel, it would be Magnolia Denver. Extremely disappointed.

The lobby was super cute and smelled amazing, but overall wouldn’t recommend spending a lot of money on this place. For the price of the rooms we paid for, everything looked and felt cheap. It was 4:00 pm and there were multiple piles of sheets in the hallway and I didn’t see 1 housekeeper or housekeeping cart.. The lights were also ALL very bright, even the lamps felt extremely bright. The room smells like your average $60 a night La Quinta. But at least La Quinta doesn’t look like all the furniture was previously used in a frat house. I mean every single thing was scratches, multiple lamp shades were entirely crooked and the carpet makes a static noise and creaks. If the creaks and static don’t do it for you, the uneven flooring will. While I wouldn’t go as far as saying it is unsanitary.. I don’t think I’ll shower due to some mold or collect black dust in the shower light, plus other things I’ll show in the pictures. Not to mention the WiFi was TERRIBLE and unsecure.

The restaurant Harry’s was amazing, and great service. We also LOVED the valet men, they were all so pleasant and helpful. Now the front desk people are another story. On a busy weekend during Pride Fest with a line of 5+ families deep in a small lobby, is maybe not the best day to be slowly training someone. Front desk was less than unhelpful and not friendly either. The guy who was working the desk at one point at least smiled but still wasn’t friendly. Seemed annoyed with dealing with customers.. not like it’s your job or anything. And it was not just one room. We had multiple rooms with the same problems, and we collectively watched at least two of the front desk women be passive aggressive and just plain unpolite to other customers.

No room service, and the included toiletries are much smaller and fewer amount than a normal hotel at this price range. To get to the point, the room photos they have online must be their first day or some type of magical editing, because the vibe of the hotel rapidly declines as soon as you step on the elevator. They need a hospitality check on their workers (I mean it is the hospitality businesss 🙄🙄) and desperately need to do decent renovations. Scratched furniture is one thing but this is way more. You walk in and think, oh great this is spacious! And before you even go back to the bedroom—you will be as unsettled as my boyfriend and I were if you looked closely at literally any thing.

Forgot to mention that at one point, a front desk agent actually said that she couldn’t/wouldn’t help us. Only even gave two stars for the valet staff, the restaurant and the neat vibes of the lobby. Otherwise it would be 1, based off of the actual hotel room.

Needless to say I will not be returning to stay at the hotel portion. Now Harry’s, I...

I checked into the Magnolia hotel Denver on 4/22/24 for a work conference (DOT foods) at the Denver convention center. One of the 3 elevators was not working ensuring a wait each and every time you needed to leave or return. Upon entering the room (575) there was no microwave or refrigerator. I inquired at the front desk and was told I would receive one, it never arrived. On 4/25/24 I was checking out for a 6 am flight home. I texted the valet for my vehicle at 3am, and received no response. I went to the hotel lobby after waiting 15 minutes and there was no one at the front desk or valet (the valet stand was actually inside). I waited another 15 minutes and finally someone appeared. He printed out my final bill (#389718 -3:37 am) and told me that the valet closes at 11pm (that would have been nice to know upon check-in). He gave me my keys and told me my car would be across the lot in the valet area. I walked with all of my luggage to the valet area and my car was not there!!! I returned to the hotel and could not access the locked front door because I no longer had a key. I used the phone to call and no answer. I banged on the door for 5-10 minutes to no avail. I then decided to walk the four blocks around the hotel (WITH ALL OF MY LUGGAGE @ 4am!)pressing the "panic button" on my key fob to locate my vehicle. I did not find it. I walked back to the hotel and pressed the fob again. I faintly heard the alarm from the vehicle, on the fourth floor of the garage. Again, having checked out of the hotel I had no access to the elevator so I walked up the ramp to retrieve my vehicle. I got to the bottom of the ramp and again had no way to get out of the garage. I called the attendant of the garage and after another 5 minutes she lifted the arm remotely. I get to the gate to exit and it is also locked! I had to reverse my vehicle thru the parking garage to the front gate to exit. After this hour and a half debacle I still had a 30 min drive to the rental car lot, a shuttle ride to the airport, check bag, security, and the tram to my gate. After a full (movie style) sprint to the gate I made my flight (the last to board, dripping with sweat) 4 minutes before they closed the plane door. I am a Marriott Bonvoy member and this was probably theeee worst experience I have ever had. I wrote out this same response via the Marriott Bonvoy chat and it was erased! Also after my show at the Denver convention center I provided the hotel staff and the valet staff 75-100 pieces of delicious carrot cake :( GO...