The Ritz-Carlton, Denver — Hotel in Denver

I got married at the Ritz Carlton and here is my honest review for my overall experience.

Kennedy Eliland was my wedding coordinator and she was such a sweet heart. I appreciated her help throughout the process. My only critic is that some of my emails required follow ups due to no response and the day of my wedding she was actually hard to track down. She also left the event early which I didn’t know was going to be the case but overall I enjoyed working with her.

Here are the things that I was upset with and reason for not leaving a 5 star review.

We payed $168 per guest and this included an upgraded liquor package which allowed our guest to drink spirits outside of just beer and wine. A few of my guest requested a celebration shot and the bartender denied that to my guest despite the fact that we paid for it. Mind you, none of my guest were even intoxicated. Additionally, the bar tender was extremely rude so this was super frustrating. I had to find out from my guest how awful his attitude was which is not the kind of service I expected for an establishment of this caliber.

-We were gifted special toast glasses from my mother in law on the day of our wedding for our first official toast as a couple. While the banquets team was serving our dinner plates, they knocked over the glasses which spilt champagne all over my husband and broke one of the glasses. They apologized but this was upsetting. My husband was covered in champagne and there was glass shattered on our table that never even got picked up so that was upsetting.

Since we were denied shots as previously mentioned, my husband and I requested a bottle of patron be sent to our room that evening when everything was wrapped up. We also did this to be in compliance with the hotels policy of not brining in any liquor. They charged us $600 for a bottle of Patron Silver. This retails anywhere from $40-50 so the up charge is insane.

We got a final bill nearly 9 weeks after our wedding date saying we owed $900+. When I asked for an explanation, Kennedy my event coordinator had no clue what the charges out side of overnight parking were related to so she said she would follow up with me. She got back to me two weeks later, and said this was the final cost for the overnight parking (which I understood) and the 1 bottle of patron that I ordered. What’s odd is that after asking for clarification on the cost, the second bill she sent me was lower and closer to $600. When I asked for clarification again I never received a response. Instead they charged my card without any notice or explanation which really upset me.

They nickel and dime you for everything here. Fees on top of fees. I knew what I was signing up for but one fee that really bothered me was a $200 cake cutting fee. This was an issue because we were already paying a 27% service fee on top of an 8% tax fee. When I asked about the 27% service fee, they explained this went to the servers and banquet team. So I didn’t understand why I was charged even more for them to slice a sheet cake.

We had a faux cake that magically disappeared along with some other items that were stored at the hotel after the wedding.The hotel tried to say the decorator took it but when reaching out to her that was not the case.

We stayed in the Ritz Carlton suite which was beautiful and very clean. The food for our wedding was delicious however we did elect for something outside of the banquet menu because I didn’t like there options. We received complimentary massages as part of our wedding package which we appreciated but the massages were mediocre at best.I wasn’t really impressed.

Overall the hotel was very nice but definitely not worth it. We paid nearly 40k to the venue alone. This did not include our outside vendor cost. If I could go back and do things again I wouldn’t get married here. But the hotel would be a great for an overnight stay. I wouldn’t recommend...

Not the same Denver Ritz-Carlton that used to ‘shine’ before the pandemic.

As a long-time guest of this hotel, this stay, by far, was mediocre at its absolute best. We booked a stay months ago, for a 40th birthday weekend. The first weekend we spent away from our little ones, ever.

Our initial check-in went smoothly, and we were very pleased with the renovated room we were assigned. Fast forward to the second day when we decided we would like to extend our stay.

A few days prior to this stay, I elected to book some spa treatments for the two of us, as we are rarely able to spend time relaxing. When I called, we were told the men’s side of the spa was being renovated, as had the entirety of the hotel for the past four years, and he would be unable to utilize any amenities. I then contacted the hotel to see if we might be able to extend our checkout time, as the services were scheduled for 2:00 & 3:00 respectively and we had an event to attend later that evening. The person I spoke with stated they had contacted the hotel and front desk would be in touch to assist. At 10:00am, I was contacted by a person with the spa department who told me ‘my husband could use one of the stalls in the conference room restrooms to change and get ready for the event that evening’, and just to note ‘it was a public facility’ with no shower or amenities other than a stall. I was a bit taken back by that suggestion, and the fact she was clearly having a conversation with someone else, while on the phone with me.

Once I hung up with her, I called the hotel again, and finally spoke with a wonderful person who helped ensure we would have our room, with a shower, available following our services.

After spending the day in town, and with the upcoming event that evening, we decided we would potentially like to extend our stay. Following our services with the spa, including the worst facial I have had in my life, a massage that has left bruises on my back for the past week, and an added gratuity of 22% before we even had a chance to mention the underwhelming experience, we headed to the front desk to inquire about extending our stay, and the room we were in.

I spoke with a gentleman at the front desk briefly, who told me that because I had booked through the Marriot website, he was unable to assist me with extending the reservation. (?) When I asked him if the room was available for the evening, he said it was, but that he couldn’t guarantee it would be while I went through the online booking system to try and secure the room for a second night. (Again,..?) First, I’m standing right in front of you asking you to do your job, and you can’t help me?!? Should this be the customer service one should expect from the Ritz-Carlton Denver?

I went on to their website immediately and began frantically trying to book while watching other patrons check in. Initially it showed availability for the same room, however within two minutes of trying to book, and attempting to navigate the website, the room was assigned to another guest. Infuriated, I jumped back in line to see if we could potentially transfer rooms for the evening and continue extending our stay.

In 12+ years of staying at the Ritz-Carlton Denver, for birthday’s, celebrations, sporting events and concerts, this was far and away the worst experience and service I personally have EVER experienced with this establishment. The level of guest service, offering of their Club Level amenities and overall guest relations (excluding the valet, who are always a pleasure to work with) leaves much to be desired. After 33 stays in these 12+ years, this will be our last at this time. Please consider addressing these issues and, may I suggest some much needed training on customer service and etiquette for the entirety...

Welcome to The Ritz-Carlton, Denver: Luxury Meets Mile-High Charm. As Denver's first and longest-running AAA Five-Diamond hotel, The Ritz-Carlton Denver sets the standard for luxury accommodation. They've taken the concept of pampering to new heights, offering spacious rooms, stunning suites, and even a dedicated Club Level for extra exclusivity. But luxury isn't just about amenities – it's about feeling welcome. The Ritz-Carlton, Denver is proud to be a pet-friendly hotel & ensured our dog Forbes enjoyed the stay as much as we did.

We were transported into a world of refined comfort when we stepped into The Ritz-Carlton, Denver’s elegant lobby. The staff's warm welcome and genuine hospitality set the tone for the entire stay; they offered us a complimentary glass of champagne upon arrival. Kyle at the front desk was polished and professional; he greeted us by name each time we passed through the lobby. This attention to customer detail was fantastic and made us feel special.

We stayed in the expansive Presidential Suite - this is one of the nicest suites we've stayed in, in Denver. It was furnished and decorated beautifully - modern yet grand. The Presidential Suite was 2605 sqft with 1 Bedroom, 1 King bed, 1 Sofa bed, a living room/sitting area, a workout space, a dining/kitchen area, & a separate dining room.

The Bedroom boasted stunning city views and a plush king-sized bed that was so comfortable. We slept like babies every night.

The marble bathroom with a deep soaking tub and large rain shower was the perfect spot to unwind.

The Ritz had a dog bed and bowls waiting in the room for Forbes.

In the kitchen area - The Ritz provided us with the sweetest welcome that included champagne & snacks.

We had access to The Club Level where four culinary presentations were offered throughout the day (breakfast, midday snack, hors d'oeuvres, & dessert), a comfortable lounge setting, Denver views, and personalized concierge service. We got breakfast at The Club Level every morning. They had a Continental Breakfast buffet that included eggs, bacon, sausage, bagels, pastries, cereal, fresh fruit, juices, coffee & more.

Location is everything and stepping outside The Ritz-Carlton, Denver we were in the heart of the city's action. We were within walking distance of the vibrant energy of Larimer Square, Dairy Block, & McGregor Square.

After a morning of exploration, we retreated to the award-winning Ritz-Carlton Spa. This urban oasis offered a haven of relaxation with treatments designed to melt away stress. Katherine at the front desk was sweet and knowledgeable. They had a full menu of spa services, plus a relaxation lounge, steam rooms, and whirlpools. We enjoyed a Couple's Massage with Lindsey & Beth. Both of them were fantastic masseuses with calming demeanors & skilled hands. I had a Stress Relief Massage designed to revive fatigued muscles with moderate to firm pressure. Ross had a Deep Muscle Massage. These were some of the best massages we’ve ever had. We left the spa feeling revitalized and relaxed.

No stay at The Ritz-Carlton, Denver would be complete without a visit to the famed ELWAY'S Downtown. Recently renovated and better than ever, ELWAY'S offered a delectable menu complemented by an extensive wine list.

A fabulous stay and we...