Body Massage Wellness Spa — Local services in Denver

This post is absolutely true, and verifiable. No one would waste the time posting reviews to a dozen different agencies otherwise. The owner has obviously used this tactic to have all negative reviews removed. This was by far the most unprofessional and worst experience I have ever received anywhere. My husband and I were trying to celebrate our 5th anniversary by having a relaxing experience at this "spa." If you want to have an extremely unprofessional, awkward, and unrelaxing day at a spa then this is the place for you. I had called this business at the beginning of the day yesterday and told the receptionist that my husband and I were wanting to come in together and get massages and body wraps together to try and have a relaxing day away from the kiddos and had told her about 6 times that we wanted to get the whole experience done together for our anniversary. I had even asked if they had a couples room to do this in and she told me that they did. When we arrived we filled out the paperwork that we needed to and waited to be taken back to our room. After using the restroom we were greeted at a single room by both the massage therapists. One of them said that they were going to have my husband go in the room and that the other was going to take me into a separate room. We then told them that we had told the receptionist that we wanted to do everything in the same room and they then told us to go wait in the lobby and they would get that ready. We should have known at this point to leave. The receptionist and the owner then proceeded to tell us that they could put us in the same room for the massages, but that they would have to put us in separate rooms for the wraps. We then told them that the whole experience was supposed to be done together and that we were not going to do it otherwise. The owner then said that they could do everything in the same room, we would just be wrapped in the body wrap one at a time. Fair enough, we decided to give them the benefit of the doubt and proceed based on the fact that we were going to be able to relax and get everything done together in the same room. We then went into the couples room to get everything started. I have gotten dozens of massages and normal questions about if you are okay and about pressure during the massage are the norm, but that was not the case here. Instead what ended up happening is both the massage therapists talked amongst each other the entire time we were getting the massage. When they started talking to my husband and I about things other than the massage, such as drugs and their personal lives, we tried to casually respond to some of the nonsense that was coming out of their mouthes. Not only was this massage not relaxing at all because of all the talking, but the actual massage suffered because whenever they would talk, they would stop massaging to talk. Not only that, but the areas that needed to be focused on didn't even get massaged because of all the talking. The massage therapists then talked amongst each other about how much longer the massage was supposed to be for 10 minutes and then proceeded to ask us when they had started massaging us. On top of all that, the therapist that was massaging me quite obviously had not brushed her teeth for the day because the whole time I was on my back I got to smell every word that came out of her mouth and there were far too many words. By the time that was over we were both glad they had exited the room. We were not relaxed, we were weirded out by all the weird things they had decided to discuss during the "massage" if it can even be called that. Also during the massage we heard some barking from a dog. Both of the massage therapists laughed and then proceeded to tell us that the owner has a therapy dog that she brings with her to work. I don't see anything wrong with having a therapy dog with you if that's what you need, but to have the dog in close enough proximity to be heard barking while you are trying to relax in a day spa...

This post is absolutely true, and verifiable. No one would waste the time posting reviews to a dozen different agencies otherwise. The owner has obviously used this tactic to have all negative reviews removed. This business would not have 4.8 stars otherwise. After having two massage therapists talk during our whole massage about their lives, drugs, and general weird subjects things continue to get worse. We get ready to attempt to relax during our wraps, but that doesn't even happen. We were told we were going to have to be wrapped one at a time to be in the same room, but what the owner failed to tell us is that the massage therapist who was supposed to be doing my husband's wrap was going home for the day. Now the woman who is supposed to be focusing on me and my wrap has to do both of our wraps. Now our wrap experience gets to suffer too and we don't get our foot reflexology massage because the woman who has to do both of our wraps has no time to do everything we are paying for! My husband asked the owner to add a micro peel to my services and was only told that it would need to be done during my wrap, not that we were going to lose out on any services we were paying for. The whole experience was absolute garbage. When we went to pay and courteously decided to only discuss that there was a lot of inappropriate talking going on during the massage, the owner told us that she would discount our next service. Really? But it gets worse, we called the next day (today) and explained that our experience was horrible and after getting the run-around from her all day her solution to the whole situation was to give us $16! We paid $425 for all the services and her solution is to give us $16! They cost us our anniversary dinner from their two hour delay on things on top of everything else and most of our day today, and that was her solution. My husband then told her we were going to make sure other people would know about our experience and she then backtracked and offered us $108. My husband went in and talked to her about this, considering that amount didn't even fully cover the massages, let alone everything else and she didn't care. He even asked if she was willing to provide complimentary services in order to fully resolve the situation and she said that she didn't want to do that. I guess she must not believe that her employees are able to provide adequate service. We were being kind by even being willing to give them another shot. We will be advising our families, friends, and business contacts if they are looking for spa services to look elsewhere. I advise anyone reading this does the same. Any other establishment that I have gone to stands behind their work, I guess the owner of this spa and her employees don't stand behind their work and if they make a mistake they do nothing to resolve it and try...

This place was...weird. We booked an 80 minute champagne couples massage and here’s our review.

We were told to arrive 10-15 minutes early to fill out paperwork (which is an industry standard) but when we arrived, the doors were locked. We called the number 2 times and no one answered the phone so we were standing outside for about 5 minutes waiting to be let in. In my experience, if you don’t arrive early enough to fill out the paperwork, it cuts into your massage time so this stressed me out a lot! The woman at the front desk also excused herself to run next door after handing us our paperwork for several minutes which was really weird as I’ve never been somewhere where the staff was this unavailable for questions.

By the time she came back, it was already 3:35 or so which was concerning as our massages were scheduled for 3:30 but we were assured that we would receive the full 80 minutes. We were also supposed to be put in the champagne lounge to wait for our massage but they just kept us in the lobby for 20 minutes. I’m pretty sure they were behind schedule or something.

Our massage didn’t start until 4pm—but we did get the full 80 minutes! The massage is supposed to come with a 20 minute foot massage with hot stones but, for some reason, our therapists didn’t use the stones. The massage was excellent though! My therapist mentioned that she was being overworked by this company which made me not want to come back. I don’t feel comfortable giving business to companies that aren’t good to their staff.

After the massage, they led us to the champagne room to enjoy our small plate. The choices were between bison meatballs, goat cheese, baked potato with pork belly, and another item I can’t recall. We got the potato but it tasted very bland and undercooked. The pork belly was delicious though! We were told to keep our stay in the champagne room to only about 15 minutes since it was close to the end of the business day which was fine because the room was small and not somewhere I would have liked to spend a lot of time anyway.

When it was time to pay, the woman at the desk informed us that a 25% tip was already included on the bill which was fine with us but if you’re not planning on spending that much money, be aware of this.

Also, there was a dog in the lobby that was walking around. I believe it was someone’s emotional support animal. I love doggies, so I didn’t mind but if you’re afraid of dogs or allergic, keep...