Hampton Inn & Suites Destin — Hotel in Destin

The hotel was ok. The bed was pretty hard. The reason for the one star review was because of my overall experience at this hotel. My family and I were supposed to stay 4 or 5 nights. We stayed one night, and I was having some family issues so my wife asked the hostess if we checked out could we leave at the checkout time and not be charged for the other nights stay. The hostess told here that yes if we checked out, we would only be charged for the one night. I then went down to ask the same question just to be sure and to hear the answer with my own ears. I received the same response that we could check out and just pay for the one night. So, we did just that. We packed up our stuff and I checked out. At the checkout I asked one more time. She said we were only being charged for the one night that we stayed. I asked for the receipt and the receipt reflected a charge for the one night we stayed and showed the checkout date.

After 3 or 4 days the $1600 dollar hold for the projected night's stay dropped off our banking account and just showed the deduction for the one-night stay. THEN a day or two later we saw where the hotel came in and deducted another $1260. I immediately tried to make contact with the hotel. I was given the email to the GM. I made her aware of the whole situation. She was very dismissive and stated that per their terms and agreement no changes could have been made. She did not answer why we were told by the hostess we could leave and just pay for the night we stayed. Or why we were only billed for the one night at check out if we were responsible for paying all of them.

I spent time making case numbers with guest assistance and even an email that was supposedly guest assistance corporate. Everything circled back to the GM. The GM repeated that per the terms of agreement that we had to be charged. Still never acknowledging that her own staff must not know their terms and should not have told us we could do what we did. One day unexpectantly the GM called and asked how many nights we stayed. I told her. She said they would refund the $1260. After a week or two of not seeing the refund, we received an email stating basically we paid for services rendered.

The accountability in this whole process was nonexistent. Even when it comes back to guest assistance. I mean just imagine wanting to make a complaint and the complaint only circles back to the person who wronged you and does not care to take action. Paying the $1260 after we were told otherwise was a blow. At this point I just want everyone to be aware of my experience. And the GM not even acknowledging that at the very least her staff made a mistake telling me and my family the wrong...

We were given room 329 when we arrived, but 24hours later changed to a new room that we hope is better, I will keep posting as my stay unfolds, for now this is how it's gone the first 24-hours.

Room 329 is a Suite and costs over $225 a night at a discounted Diamond member rate. 329 has issues to say the least it's the worse Hampton Inns room I've ever had. The list here, needs to be fixed...

There are Ants in the kitchen, we bought pizza from across the street at Merlins and had it delivered. But it was ruined before we finished eating dinner, we made a plate and had a couple of pieces, and when we got back to the kitchen ants had swarmed in to the boxes $60.00 I would like at lease partial credit for, but not holding my breath.

The bathroom is covered in mold and mildew all over the ceiling and 12" down the walls all the way round the bathroom, if you dont know what that is, it's the little black dots all over.

The coffee pot was dirty when we tried to make a cup so we didnt use it. We went to Walmart and bought instant coffee, creamer and sugar for our use.

The closet door is broken and the door wont move it's off the tracks.

Next, the charging port located under the TV on the Desk is broken, both the USB ports dont work and will not charge any device.

The A/C is underperforming and is very humid causing the room to stink, the room was very uncomfortable, we were sweating and thinking it's Florida and on the beach we just had to put up wit it, but then we moved to a new room and the A/C works.

The mattresses are cheap $99 discount type, Hilton should know better, sleep is the most important, this is not acceptable.

I want to know why "The owner" would knowingly rent a SUITE in this condition to a Diamond member costing over $200 a night?

The manager should be held accountable for this as well.

Also, as she took the boxes full of ants from me to throw away, I told by the lovely employee in the laundry room it was my fault there are ants because I had food in the kitchenette, and told me not to have food in my room. What is she thinking? it's a kitchen!

She definitely needs training on helping guests. Surely, she didn't really think I caused ants on the THIRD floor of the hotel?

Furthermore, I will be following up with this and posting any correspondence to social media.

Lastly, I hope Hilton, the management, the owner and the employees preform due diligence as this is unacceptable. I would expect this out of Motel 6... not Hilton and certainly not to a...

We called when we arrived in Destin to see if we could do an early check in since we had a toddler in tow. They stated that they would call us when our room became available but we were able to park our car there and access their facilities in the meantime. We parked at the hotel and were able to walk the short 5-min walk to the public access beach. The public access beach was a tiny sliver of space (the width of a drive way) and was packed with people who weren't even able to social distance even if they wanted to. This isn't the hotel's fault, but I'm mentioning this in case anyone reads this and wants to know what to expect of the public access beach. (We went again the next morning and had the entire space to ourselves for a good bit before other hotel guests arrived. Time of day makes a difference.)

While at the beach, we received a text from the hotel that our room was ready. This was around 1:30 pm and we were SO grateful for their accommodation of us. We went back to the hotel and checked in and swam in their pool. The pool area was nice and the pool was amazing.

The room was clean but there was mold on the wall paper in the bathroom. Other than that, our room was perfect. You could see that the microwave and refrigerator were wiped down recently and the tv remote was in a plastic sealed bag, ensuring it was "recently cleaned".

The breakfast was full breakfast, but was served to us by the hotel staff, not self-serve. There were two lines formed and you'd request what you'd want and they would give it to you in a to-go container, which many guests sat outside and ate, maintaining social distance. We love Hampton Inn breakfasts but the scrambled eggs were producing a liquid in the container and the sliced sausage was burnt. They were really trying their best, bless their hearts.

As far as COVID goes, the hotel provided sanitize wipes and hand sanitizer in all commons areas and required masks.

The hotel lobby was clean, as well as the breakfast area. But the hallway floors were often dirty. Not sure what to expect when you're in a beach hotel, but I guess you'd expect it to be clean at least one of the 10x you walk down the hallway.

Overall, I would rate this hotel 4 stars because of their friendly service and willingness to allow us to check in early and use their facilities, but the cleanliness of the halls and the mold in the room kept them from...