Nordstrom — Local services in Dunwoody

I really, really miss the Mall of Georgia location! The staff at Perimeter Mall are not friendly, they literally turn their backs, or scurry away when you need help, or even to get into a fitting room, or need help finding a restroom, it's that bad, I've never been fond of this location because I've always been treated so poorly at this location. They do have a nice sit down restaurant on the third floor with a full bar and an incredible staff and a mixologist! That is probably the only reason I would even bother going inside this location,but that's being more than fair, because you still have to get eye rolls from the bullies they employ outside the walls of the restaurant. I thought it was just my luck, but friends, family and co-workers agree, the staff are about as helpful as a trip to Wal-Mart and that's even being generous. I love the brand's and selection but the whole staff, from clothing, to shoes, makeup, seem so put out to help. I never ever had even a remotely similar experience at the Buford, Mall of GA location, it is really unfortunate because I love Nordstrom, but refuse to shop here because I feel like I'm a burden to the staff. I'll order online, and shop Nordstrom Rack in Buford,and fortunately the staff at this location are better trained and extremely helpful. Sorry Perimeter but you won't be getting my business...and I buy the majority of my clothing, shoes, handbags, even makeup at Nordstrom, but never at Perimeter Mall. This entire area has really gone downhill. Apparently they can't or don't want well trained, friendly, employees it is so unfortunate because they lost a lot of business. I warn folks to avoid this mall like the plague. I'd rather have the flu than shop at a high-end department store like Nordstrom at Perimeter Mall with the current staff. Sadly I've felt this way since about 2012, I've gone back 2-3 times per year hoping that I'll see new faces, I do, but same piss pore attitude and complete unwillingness to be polite, or even pretend to give a damn. Yes, it's that bad! Go see for yourself, but just go knowing you'll be treated like you are a total burden and you are just wasting the staff's precious time to gossip about other staff members and sadly the customers. I can't continue to keep being a glutton for punishment just because I love the amazing merchandise, it's not worth the negative feelings, and nasty vibe, and mean girl mentality, from the staff at this...

I am not sure what happened to Nordstrom over the years, but they have started to go downhill. My experience starts when I bought a suit on 4/7/24 for my wedding in July. The sales associate was amazing and ordered a new suit for me from their website becasue my size wasn't available at the Perimeter location.

Once my suit arrived, I took it back to the store to have the alterations made. I show up two weeks later to try on the suit to make sure the alterations were done as expected, and the suit was destroyed by the horrible seamstresses they employ. I say "seamstress" because they are not employing true tailors at this store. This was the worst work I've ever seen on suit alterations.

My sales associate called the tailor that he trusted and he felt could do a better job. The new tailor looked at the work that had already been done and couldn't believe it. He told my sales associate to order a new suit so that he could start from scratch. The previous work that had been done was done so poorly, that it could not be corrected.

Then, my new suit arrives. I told the sales associate that I would take it to my new tailor, and he gave me a partial refund for the alterations. After I get home and try on the jacket the jacket did not fit!!! I couldn't believe this was happening.

I then return the "new" suit back to this store, and upon talking with one of the managers, she tells me that the "new" suit that was sent as a replacement already had alterations made to it.

So here I am with another suit from Nordstrom that I can't wear, and has once again been destroyed by their tailoring team. Granted, this one came from another store, but they were selling an altered suit as "new." How are their employees putting suits back on the rack that were previously altered and selling them as new?!?!

The manager I dealt with refunded me for the second purchase, but what they cannot compensate me for is wasting 2 months of my time, and now I am almost out of options for finding a suit for my wedding.

I used to love Nordstrom when I lived in another state and always had great experiences. Based on this recent experience, I am not sure I will ever trust Nordstrom again with my menswear needs. It's a shame how far this company has fallen over the past 15 years.

This store should be rated as 1 star, but the efforts by my salesman earned them...

I will be a customer of Nordstrom for life. This company goes above and beyond to keep customers happy. Tonight I was shopping with my 16 year old son in the men's department. We received excellent service from a sales person named Sandy. She was helpful, professional and pleasant to work with. When my son and I left the department, we went over to look at shoes next. While there, we put down the bag with our purchases, and accidentally left the bag behind as we left Nordstrom to go to other stores in the mall and the food court. Once we realized we didn't have our bag, we traced our steps and thought it must have been the food court where we left the bag. We went there but no bag, We then walked back to Nordstrom to pick up pants that were being hemmed and we told Sandy our story. We never imagined what would happen next. I was prepared to re buy everything that was in the bag, but Sandy and her manager decided to replace our items at no additional cost. I couldn't believe it! On our drive home we go a call from the store saying they found our bag in the shoe department!

Even though I have been a loyal customer for years, i never expected this level of service. Nordstom, the way you do business is second to none. I have never had a bad experience shopping with you in the store or online. Kuddos to Sandy for her dedication and...