Faraway Martha's Vineyard — Hotel in Edgartown

Got to this hotel for a job, when I arrived seeing me and my coworker were in our regular clothes we received funny looks to start when we provided our information for the rooms.

Well both he and I went to get food to come back to see what could be done before the job. We got the idea to go swimming while unfortunately the pool was overcrowded by kids jumping in and we decided to wait but we could enjoy the weather to talk for a while. Hanging out minding our business when people there immediately stared at us both and sent the staff over to see if we're supposed to be there.

Mind you, I didn't see the staff bothering any of these people like me and my coworker were while we were relaxing before the job. To be honest it was bothering us even more that we couldn't get treated the same way as some of the rich guests that were there that apparently couldn't mind their business.

It was both of our first time out to Martha's Vineyard and we couldn't say we enjoyed it.

Wouldn't mind if everyone had gotten verified to be there and not just us. Cause we both witnessed it and it was actually degrading us for how we look.

As for the rich guests acting like douches I can't put my rating on that because no rating goes for the douches that act better than anyone else but for this hotel I give 1 star, the place was a beautiful stay but toxic behavior ruined it all for me. The staff should have made sure they knew we belonged there instead of just ousting us and going on their way. Next time, tell them not to bother other guests if they aren't bothering you. It brings bad attention.

Not to mention calling for room service, the phones didn't even work. Which was kind of hard when I had to use my own phone to call for room service.

When I got to my room I had found that the personalized TV message was rather cool but my coworker didn't get that luxury which was also...

I hate to give a bad review especially during these unprecedented times where all we want to do is support any business we can. However, I was extremely disappointed with the staff at The Kelley House. We were in town for my intimate wedding. We booked this hotel for our parents and toddler because of its close vicinity to The Harborview where the husband and I stayed. We read online that The Harborview didn’t accept children which is how our family ended up at the Kelley House. We would come every day as the hotel was under our names and our toddler was there. The front desk staff was extremely rude. Sure they offer complementary cookies which when my mother went to ask for, she was given a single cookie despite her standing there with my parents in law whom were also staying there. They said the complementary coffee was not worth it and the muffins were way too sweet. The day we checked out, despite them allowing us to keep the luggage at the front desk my father in law was rudely told “you cannot use the bathroom here anymore because you have already checked out.” As far as covid protocols, they were following them. Everyone wearing masks, the rooms themselves were clean which is the 1 star. However, no elevator which we also didn’t know until we got there. Also no safe. How does a 4.5 rated hotel not even have safes? Staff saw us bringing luggage down from second floor and didn’t offer any help. I’m sorry but the pandemic shouldn’t stop you from being nice to your customers. If that is the case, it should have remained closed. Since husband and I stayed at the Harborview, we were spoiled by the amazing customer service and impecable service and friendly staff. Our family was extremely disappointed with their stay at the Kelley House which was disappointing to us given that it was def not a cheap hotel at all! Def overpriced! Take your...

The property and rooms are gorgeous! Nespresso coffee, comfy linens, awesome little poolside bar with great cocktails and snacks and really nice bartender (didn’t catch his name but he was super friendly!). Walkable to a little beach and Marina and great food and shops so perfect location.

The single con is the management? We were traveling with little kids so attempted to call ahead a few weeks before just to confirm the amenities in the kitchenette and couldn’t reach anyone. Tried emailing, no response, tried DMing on Instagram and someone responded (!) saying someone would be in touch immediately… never heard from anyone…we actually DM’d them again and they said on sorry we will have someone reach out today but we never heard from anyone. About a week before the trip my brother in law actually got through to someone that had limited Info about the rooms (he said it sounded like an outsourced call center or something) and they confirmed the room had a microwave, so we packed easy stuff for the kids like oatmeal and easy Mac etc. We were not surprised to find there was no microwave, but when we asked the front desk about this they said o we will bring you one! No microwave, so the next morning we called and politely asked about the status and they apologized saying one would be brought up within 15 minutes. You guessed it, no microwave. I stopped by a little later and asked and they said that they actually didn’t have a microwave but someone would call me. It really wasn’t a big deal, but thought they handled this a bit strangely? Why spend a fortune building a gorgeous hotel but then not invest in solid staff/operations?

This is still a beautiful spot so...