Tiffany & Co. — Local services in Edina

My experience the past 4+ years here has been great with Rachel Henry. I highly recommend working with her to find your favorite pieces. She is very kind, professional and knowledgeable! There were so many times I walked in without any item in mind then walked out with something. Her professionalism and excellent service/communication made me want to purchase and return to the store.

However, I’m giving one star because of a client advisor named Olga. I do see that she has a couple good reviews, but she definitely judges customers by how we look. I met her twice whenever I came in for cleaning my jewelry and of course who would think they need to dress up super fancy for a simple service? When I encountered her the first time, I was there to pick up 5 pieces after cleaning service. I asked if she could help putting bracelets on me and she said “I don’t want to do that. I just got my nails done” .. I was like ????. I have never experienced anything like this at Tiffany stores in Chicago, NYC, Paris or Tokyo. Mind you, she had short length regular manicures at that time and I had a long acrylic set. The second time I came to clean my jewelry, she told me that it costs $20 for a sterling silver piece, which I did not find any issue with, honestly. I only asked her if that was the new policy and she gave me an attitude like I was wasting her time. So I walked out. Then I changed my mind. I walked back in and requested to talk to the store manager, David. He apologized for the poor customer service that I experienced with Olga. He...

I walked into the store and was coldly greeted and assigned a sales lady I was purchasing a ring I watched an older couple come in to pick up a repair on a necklace after me - nothing expensive or fancy just the necklace version of my ring - They were welcomed warmly and offered a glass of champagne and chocolates So I thought clearly they must be making a big purchase - it was a repair and I saw it - nothing fancy or expensive I checked out - my ring was not cheap I was not offered a drink or a chocolate or even thanked for shopping with Tiffany and Co I was hurt I felt like Julia Roberts in pretty woman in the shop scene

I approached the man at the door when I was leaving, I said how come some people are offered drinks and chocolate -some people are getting special treatment ???shouldn’t that be applied to everyone who’s making a purchase or at least walks in the door? He replied, sometimes we offer it and sometimes we don’t ! clearly favoritism. Clearly, they judge a book by its cover. I don’t know why I wasn’t treated the same however, from this experience I will never buy Tiffany anything ever again. Thanks for showing me how much my business meant and clearly it didn’t matter You people are paid to provide customer service to EVERYONE - think about that ALL people should be treated equal and...

This Jewelry is advertised as life long jewelry but every experience I’ve had here has proven that statement to be false! Most recently I got the Tiffany heart bracelet here with my initials engraved onto it and after just 2 months of wearing it the heart just fell off? The clasp connecting the heart is perfectly intact but the heart is gone, when going in to ask what they can do about this they told me I’d have to pay $75 for a new heart and pay to get it re-engraved which is another $70 about. On top of this after just 2 months it’s already discolored and this isn’t a fluke thing because I have 3 other necklaces from here that I rarely wear and they have also all discolored unfortunately, I’d expect for the price point that my jewelry would not go brown! I also want to add I tried a different jeweler and have wore my necklace from there for over a year straight now without ever taking it off and have experienced zero discoloration or issues along with my bracelet from that same jeweler that I’ve had on for 6 months now, no issues or discoloration. Because of my experience I am convinced Tiffany is just a brand name thing as their quality does not compare to other jewelers and I don’t agree with the way they...