Saltgrass Steak House — Restaurant in Fort Worth

We waited one hour to be seated witch is fine it was bussy Once they call to say our table was ready we were seated with a waitress who didn’t even want us in her section she made a sign with her hands to the hostess to not sit us there to make it worst she did not move so my husband could have a sit on the chair like what ?!!! He had to squeeze in there cause she would not move we waited for like 9 ‘minutes no one came to take our Oder not even offer us drinks a manager was passing by my husband told him we haven’t been helped he said I’m sorry your waitress will be right with you she came but she was with another table behind us finally she turns around & asks have yall been helped we told her no she looked around the room and did a face like uggh then I guess I have to help yall she then proceeded to tell us omg yall im not supped to be here anymore today is my last day im supposed to be gone by now my husband told her we are fast at ordering so she Finally took our Oder Everything seem to be okay she was a little aggressive from the being to when she brings our drinks she slides then rudely to us !!! She did not leave straws ! She left when she came back I ask her hey can we get straws she also slides them to us pretty rude she almost threw them at me like excuse ???? Finally food came out by that Time we were already annoyed with her attitude! & so she never came to ask us if we needed anything else she never should up after she delivered our food did refill our drinks NOTHING! She made it seem like we were there to bother her & so it gets to the end to pay the bill my husband payed cash now there she did started to act nice towards us she took the bill and she waited about 3 more min to see if we left so she can keep the change she came back aggressively asking him do you need change he said yes she came back left him the change aggressively on the table we she just keep staring at us waiting for us to leave her a tip like if she deserve one from us ! Her service was terrible we tip on service ass we were leaving she yelled at us WOW NO TIP !!! My husband told her no she was the worst ! Agressive and demanding at the end worst experience ever here...

If I could rate this lower than one star, I would! I typically don’t write reviews but the service we received last night at this location was just that bad!! We were a party of 13 celebrating a birthday.... what should have been a happy time turned into one of frustration and disappointment. The servers were slow. Took their time following up. Glasses sat empty until I went to the Server station to ask for help. When salads were finally brought it was only for half of the table. The rest of us waited another 15 minutes for our salads. When I commented to the server about the service she simply responded, “I’m sorry that you feel that way”. I was in awe. I ordered the seafood fondue as my appetizer. It never came out. When I finally inquired about it, I was told they didn’t have any more. I asked the server why didn’t she tell me because I would have ordered something else. She responded, “oh I didn’t know you wanted something else”. At one point, the service was so poor and slow that one of our friends called the restaurant from the table on her cell phone and asked for the manager. She explained we were there dining and then 15 minutes later the manager finally took her call. From that point on, service improved but it was too little too late by then! The food finally came out. 2 dishes were returned because they were cold. They were replaced. On top of all this due to the size of our party, they still received 18% tip because it was automatically added! We weren’t fans of Saltgrass in the past and needless to say, we won’t be going back anytime soon.... very disappointing in the attitude of the servers and overall...

This was my second visit to this saltgrass location and I am convinced that whoever is in the back cooking just is not seasoning food well. The location in the Dallas area is far superior when it comes to the quality of food products place before patrons. Initially I ordered the salmon which was supposed to be 5 oz but I believe it must have been 5 oz Frozen because what was served there's no way that was a cooked 5 oz. as advertised. So, I opted for the chicken fried steak which was decent but nowhere as good as the Tyler Texas location. Even our Rattlers were different than I have previously enjoyed in Dallas. The shrimp extended throughout the whole piece of jalapeno pepper and with each bite we were able to enjoy shrimp jalapeno and cheese but at this location the shrimp that are being used are considerably smaller and don't pack the punch that was expected. The reason I fell in love with Saltgrass Steak House was because of the chicken fried steak ( and my husband loved the steak)that I had in Tyler. The meat was marinated and seasoned to perfection and also the batter or crust of the chicken fried steak was also seasoned. It was not overly salty just the perfect combination. So that is why I have tried this restaurant twice to see if they were just having an off day the first time we went. I had a gift card and completely forgot about using it because I was disappointed that the chicken fried steak wasn't as good as in East Texas. I don't think I'll give up on this restaurant chain just yet but I believe I'll just go to another location the next time Saltgrass is what...