Tried this past week during a girls mini staycation at The Drover, Ft Worth (4 of us). We did not make an appointment (although they recommend) and they were able to take us. I personally was having an awful morning, but Amanda kept a smile on her face, was encouraging and changed it all around for me with just her vibe! Very appreciated! All the ladies were nice and offered plenty of help, regardless if they were specifically working the hat bar or even originally helping us!! All attentive. Take aways: Hats are a bit pricey for what they are IMO and the accessories most definitely are $$, but then again you are going for the experience which didn't disappoint; we had lots of fun watching each others hats being put together, making suggestions, etc! I would suggest bringing a couple of your own items to add to your hat, heirlooms (great choice) or other! And then add in filler from what they have. Their feathers, flowers and material (scarves) choices were beautiful. I was a 'lil disappointed in the selection of hat colors, but again went for the experience with friends and we and the associates made it work! If you have a certain color in mind, I would suggest calling first to ask if they have in stock...you can always bring your own hat (for a small fee). Two of us bought there, two of us brought with us*
All in all, we would...
Read moreI have been wanting to go into this store for quite some time now. My husband and I were staying at the Drover for our anniversary last Thursday night so I thought it was the perfect time to step in. I have a hat that I wanted to get branded, wasn’t quite ready to make a hat from scratch since I didn’t have an appointment. None of the associates ever greeted or said anything. We walked up to the counter where one was sitting on her cell phone and asked if they could brand my hat since it wasn’t purchased from there. She asked another associate who seemed hesitant, while the third associate sitting down pretty bluntly said to her ‘I wouldn’t do it’. The original girl we asked told us we could go wait by the branding area and someone would be over to help us shortly. We waited 15 minutes and nobody ever walked over. All the while one of the others working was sitting on their phone.
I noticed someone else in the past week left a review with almost the exact same experience. It feels as though if we aren’t buying a hat from the store, then branding one isn’t worth their time. Pretty upsetting and sad to say that I will never go back to have a...
Read moreI would highly recommend finding a different hat bar. Such a cute concept, but it would be much better if they hired people who actually have a single drop of kindness or customer service. None of the employees greeted us or asked us if we needed any help, but three of them were at the counter by the entrance. They were too busy talking to each other, and they were extremely rude when I approached. I asked if I just needed to hop in line at the hat bar. One lady with claws said yes and went right back to chit chatting. After waiting at the hat bar for a few minutes, the same lady with the claws decided to come help us. She just sat down and looked at us without saying anything, so I approached. She continued to stay silent and just tried to put my selected ribbons on the hat. Her claws were so long that she couldn’t even put the ribbon on the hat correctly. I finally had enough. I just bought the plain hat because I liked it, but I was ready to get out of there because it was such an...
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