Shake Shack Stockyards — Restaurant in Fort Worth

Where do I start? Well, me, my wife and another couple came in to this place looking to get a burger and boy did the whole experience suck!! We ordered our food and sat down to wait for it. I needed to go to the bathroom but they had the bathrooms barricaded, so I asked an employee what that was about and he said I think someone threw up in there. So I said oh ok, well that’s not a big deal I can deal with that. So I go to the bathroom and it is completely clean, so first off, that was odd to me. While I am standing there at the urinal taking care of business this employee comes in there and says you need to leave and I said, for what? He said for going into the bathroom, I said I talked to another employee and they told me the reason and I said that was ok, I am not bothered by that and he said ok. Then I tell this employee we ordered food and we’re still waiting on it. So he said ok, I’ll put it in a to-go bag and you will need to leave. I said why? He said for trespassing, I said what are you talking about? He then proceeded to tell me that he doesn’t have to have a reason to kick me out. Which is odd to have your employees kick people out for no reason. So then he says we’re being belligerent. Nobody was being belligerent at all, all we wanted to do was sit down and eat a burger. And it’s all on y’all’s cameras in the restaurant to verify. So then he said he was gonna call the police if we didn’t leave, so we said call the police. So after that some private security people came in there and told us we had to leave and that there is no reason other than they want us out of there and that’s a warning from them and that they will call Ft Worth PD. So after that we got our stuff and went to the counter and asked for a refund, and thankfully the lady at the counter was nice and gave us a full refund. It ruined the rest of our night and it was one of the worst experiences I have even encountered at a restaurant. Let’s just say, we will never be back, it was unbelievable. I would say training might be a place to start on correcting this type...

MANAGER, LICHELE, NEEDS TO BE REPLACED!! I visited this place with a friend who is hard of hearing because of being around explosives during a career with the Army for 25 years, he is a retired combat veteran. Even though his speech is somewhat effected because of becoming partially deaf because of constant explosions in battle, he is still very able to be heard and understood clearly. I had finished placing my order with the manager who treated me very rudely and as my friend began his order the manager screwed up her face to show she was displeased with my friends speech. She constantly looked at me with a screwed up and angry face while my friend made his order. She was extremely rude to him. She was hateful towards us and was short with patience and seemed bothered that she was taking our food orders. It bothered my friend and as we sat eating our orders he saw the manager walking past our table and he attempted to explain to her how rude she was and that all anyone wants especially when paying for something is to be treated decent. He told her she was rude and she looked to me for help and asked me if she were rude and I agreed with my friend that she was. It made her angry and she began to yell at my friend. She called security to tell us to leave because in security's words 'they have a right to refuse service to anyone.' How shameful that a manager is so pride filled that she can't do her job as a service employee. Extremely rude, hateful and arrogant, again, very shameful. I've read the bad reviews before making this post and I see I'm not the only one leaving a bad review. We will...

So disappointed with this joint- I have a severe gluten free allergy and asked to ensure the burger/patty I ordered was gluten free. I ordered via a person instead of a machine to ensure I double checked.

When the burger arrived I noticed shallots covered in breadcrumbs. I took them out and ate the burger.

I went up to complain and they said the shallots were covered in breadcrumbs. I then asked if I could have the veggie burger again without the shallots. I also asked again for the 3rd time whether the patty was fine and was told it was.

I then sat down and waited for the burger again. Someone then came and said the veggie burger itself wasn’t gluten free- so I had just eaten a quarter of a patty which was not gluten free. I then ordered a cheesburger- when it arrived I confirmed again it was gluten free. Upon eating my husband said the bun wasn’t gluten free- I had take a bite already.

Unfortunately I had to then walk to the nearest hotel and was sick in the toilets with significant stomach pain. I had booked a rodeo for that evening which we had to cancel.

For a chain restaurant I am so utterly disgusted with this. I was just apologised to. That isn’t enough to manage the after effects, as well as not being able to make the rodeo which we paid so much money for.

I wish I was able to just get a full refund of this meal including the tip- it was...