SureStay by Best Western Clermont Theme Park West — Hotel in Four Corners

Surestay Clermont Motel was the very worst. We come to Disney a few times a year and decided to try this place but will never stay here again. So many problems, but worst was cigarette smoke every where. Their website says ‘100% smoke-free hotel’ which means should not be smoking any where on the motel property. It is motel, not hotel, so it has outdoor room entrances and people stand in the hallways right in front of the rooms to smoke cigarettes and pot too. Neighbors on both sides of our room smoking right in front of our room all night and all morning. And that smoke gets into your room even with window and door closed. Saw people smoking on all the hallways on all the 3 floor levels of the motel, management obviously does not care about people violating their ‘100% smoke-free’ policy. One of our kids is asthma so was very bad experience. Dirty and gross too, cigarette butts all over the hallways, piled on the window ledges, and even in the pool water. We complained but motel manager won't do anything about guests and even their own employees smoking at what is supposed to be a 100% smoke free motel. Motel manager owner is indian guy called Harry Patel who is very rude. Room had only 2 toilet paper and 3 towels for family of 4. We had to literally beg for more towels, they act like people want to steal the cheap scratchy nasty towels with other people's pubic hair stuck in them. With taxes the room was average of more than $130 night, at that price you shouldn't have to beg for a couple extra rolls of toilet paper. Also big noise problem since room floors are fake tile not carpet so it is very loud the people walking around above you. If you want a good night sleep after a long day at Disney, it's not going to happen at this motel. We had breakfast one time but didn’t like it, mostly cheap stale bread and muffins. Coffee cups and bread ran out, but the little old guy Roger at the front desk was too busy taking a smoke break to refill the breakfast stuff. Lots of people trying to get food were complaining about him. An indian lady also works there, think she is married to the owner guy, and saw her yelling at guest like some bad reality tv show. We spent a lot of money on Disney tickets and this Surestay Clermont was so bad and ruined our trip. Don't let it do the same thing to you,...

This hotel is very clean and organized. Love that it's family owned. Everyone is always so polite and nice. And very reasonably priced. I get free nights using my rewards and I love that.

Update: I have been coming here for the last 4 years and I recently had another wonderful staycation experience at this hotel with me and my fiancée. It was my fiancée birthday weekend and one of the staff members Jay asked me if I would like room service and I kindly accepted the room service (after a certain amount of days they do service and tidy up the room). He politely asked me if I was going to be out for the day and I responded yes, me and my fiancée will be out all day. We came back later in the day to a wonderfully clean room and to our surprise our personal items that we had there were nicely folded and placed on the bed. This is one of the great values that I love about this wonderful hotel. The little things that they do to go out of the way for their guests. They are polite, friendly and are considerate to their guests feelings. A special thank you to Harry and his wife, Jay, and Roger and the other staff members for always making this an enjoyable experience every time. I would always recommend this hotel to others because of the service, the privacy you get and how...

This was a non smoking room. It smelled like cigarettes upon entering, because we got in so late we didn’t want to move again. They added an additional 100 fee upon check in . My daughter ended up getting sick on the sheets she had multiple bites that we are hoping are not bedbugs . I asked the manager for cleaning supply which she brought to my door and decided from that point she wasn’t going to give us the deposit because when we checked out the code they use to release the deposit was locked from the day before. They tried to use the smell of marijuana as the reason when I have my kid in there I would never smoke in the room . We asked them the night we checked in if they had a designated smoking area which they did and we used. The room did not smell like weed upon checking out. They didn’t have a real reason they couldn’t give us back our cash deposit nor did the manager note anything while she was on the property when handing me cleaning supplies to fix the issues so that we would be able to get our deposit back . They only use the weed issue because my husband is black and they are more disturbed at seeing a black and Indian couple rather than the nasty cigarette smell that carries throughout the front desk area by staff and...