Ashley Store — Local services in Fresno

Genuinely disappointed in the service from Ashley in Riverpark, Fresno. I read the reviews online about the service there so tried going online instead. My wife and I placed an order together on my iPhone one afternoon. We both confirm seeing the message our order had gone thru. Even gave us a delivery date then of May 3rd which worked great since my wife was scheduled to be off work. The next day realized I hadn’t received a confirmation email so reached out to customer service and was informed that my order had actually not gone thru. The agent asked me if I had used an iPhone to place my order which I said yes. (It would not be a stretch to say at this day and age that Apple iPhones are the most commonly used mobile devices. Right?) To my surprise the agent explained that I needed to place the order again but this time not from an Apple device (iPhone or MacBook) because their system has an issue with processing orders placed from Apple devices. I don’t own a PC so I ended up having to go in to the Riverpark Ashley Store on my lunch break on May 11, 2024. Walked in and was assisted by Jose Flores who overall was great. He allowed me to vent about my online experience and after explaining to him I only had a 1hour lunch break he got me checked out as fast as he could. Very nice of him. Unfortunately he took the wrong serial numbers off their display and I had no way of being able to notice since Ashley itemizes their store receipts with only a serial number or sku. There is no mention of a style name or color being purchased. Unless a customer can translate or memorize the sku/serial number it makes it very difficult to catch an error or miscommunication. I trusted Jose had gotten the information he needed to place the correct order. It took a week for the King Bed to deliver so it delivered today May 11. As the delivery team, lead by the driver Molina, was bringing the items in I stepped away to allow them to put the king panel bed with storage footboard together. After a bit I went back in to check their progress and found out the color was grey and not white like I had asked Jose to order the day I visited the store. I stopped Molina and he assured me that everything was fine. I was ok to use the bed since a mistake was made on the order and that Ashley customer service would take care of the exchange. We took him at his word and then decided we’d head to the store right away to talk to customer service and make the correction. On our arrival the rep at the door directed us to speak to one of the cashiers who initially indicated yes there does appear to be an error in what was placed compared to what was pulled and delivered. We walked over to where the item was displayed in the store and explained to her how great my interaction with Jose went on the day of the order. The cashier walked over to confirm the color of the order that was placed by mistake and the color or the Robbinsdale bed that we asked for. We waited about 10 minutes for her to speak to the store manager and then she called us over to speak to him. I started in having to once again explain our situation to him. Noticing that while I was speaking to him he was actually distracted by his phone (An iPhone) as he fidgeted with it thru-ought our whole interaction. I was optimistic all the way up until I spoke to the manager. At that point the whole visit felt like a waste of time. Even tho the store associate ordered the wrong color bed they made it clear that they took no responsibility for his mistake. They went on for about 5 minutes telling me what I should have done. Honest criticism for the manager is that he does not belong in customer service. I smiled at him as our interaction began and he didn’t change his facial expression. The team did nothing for us even despite initially telling us that there was an error the cashier had noted in the system. The manager told me that he is not allowed to make decisions on returns and that he was tied by corporate and only they could make decisions on matters like this. I will never...

My son bought a higher end sofa from Ashley and at the same time purchased the warranty. In December, 2024 he had an issue with the sofa. In January, 2025 a service technician came out and said a part had to be ordered. Silence since that time. My son works long hours so I told him I would follow up. I called the company who came out many times but never had my call returned. I then called the warranty company who said the part is in order but they could not provide any further information because it was now a corporate issue since they have to approve the purchase of the part. Called the corporate office who said they could not help other than to say it was in order. I emailed the corporate office 4 times to try to gain further information. No reply. This company provides zero customer service. Since Fresno has many furniture stores I strongly encourage you to buy elsewhere.

04/25/2025. Not sure how to edit review but Ashley Furniture responded to my earlier review with an apology and an email address. I have sent 5 emails and still have not received any help. I provided my phone number and asked that they call to discuss but no response to that either. I almost think it is an AI responding to my emails with programmed verbiage. Not sure but still no help.

Another update: today I went to the Ashley Store in Fresno to try and speak with someone. I was informed that they have no onsite manager and to call customer service. I explained all my calls and e-mails proving specific information. In short—there was not a person there that could even begin to address any type of issue at all.

I am looking into other options for resolution since Ashley Furniture cannot help after a sale is made. Please save yourself this frustration and buy elsewhere.

05/28/2025 update to review.

I have been trying to resolve this matter with Ashley Furniture for 6 months now. After they provided an email address as a response to my original review absolutely nothing g has happened. I have emailed Krissy at Ashley at least 12 times without gaining one bit of help or answers to my questions but they do always wish me a good day.

I cannot more strongly urge you not to buy furniture from Ashley. The owners should be ashamed at how this company is staffed and run.

06/12/2025 Update: after numerous calls and emails I remain right back at square one. I have reached out to the BBB for assistance but they receive the same runaround. I will now about to file a small claims request which I have never done in my long life. This is a cautionary tale about doing business with an irresponsible vendor. So many better vendors...

This business is horrible. The only pleasant experience is before the sale. I purchased furniture and thought all is well. To summarize quickly, I had to wait for the furniture to be delivered. AF delivered my furniture broken, 4 times. Enough is enough. I requested a Full Refund, but they refused. They Breached our Sales Contract, but bullied me to honor the sales Sales Contract, they didn't want to honor. After 3 months of fighting AF's ignoring me, hanging up on me and Victimizing Me, they finally had to honor my legal right. But they shorted my refund. Another 30 days of fighting. Again, I was finally contacted by AF. They wanted to pay that shortage and give me extra for my hassles and frustrations. I told them I don't want extra. I want what is owed me only. They insisted. I told them, look I don't want anything extra, I'm not asking for anything extra. If you send extra, it is because you feel guilty for trying to Victimize Me and I won't go away. They sent me a $200 extra. Hush money. I started a free service: Ashley HomeStore Advocacy Group on FB. AF is poor quality furniture with high markups. Above 6-7 years ago they cheapened the quality and increased profit margins. They don't honor warranties and the Extended Warranty is a scam; it only covers "accidents," not cheap manufacturing. AF tried to blame me for their broken furniture and even said, "Normal wear and tear" and "I broke it before I accepted it. What they didn't know, was, I video recorded each delivery exchange, after the first attempt. They know how to sneak in Broken Furniture, B-Goods and Showroom Floor Samples, without us knowing, because we trust them and don't know how to properly inspect the furniture. Then they use Fraudulent Business Tactics to Victimize and Bully Me. They are currently being investigated for Fraud by a number of different State's Attorney Generals. They will be pleasant, before the sale. They will want you to give reviews and say how pleasant things were. Don't do it. Wait a year. Then give a review. Don't trust AF, don't trust the poor quality either, and don't believe the delivery timeframe. Do your research. Research the store, research the manufacturer and models, research the type of woods/material used in the processing. Ask about the ratings of cushions and research what those ratings means. If they promise anything verbally, make sure they will add it to the contract. Don't let them say it's in the fine print or it's okay. Hand write it, if you must,...