The Spa at Ravella — Hotel in Henderson

A Birthday Spa Experience Gone Wrong: A Cautionary Tale

My intention was to treat my mom to a relaxing birthday massage on June 14th, booked through Groupon, but unfortunately, the experience at this spa was far from the celebratory and rejuvenating escape we'd hoped for. From the initial booking to the final pickup, communication issues, unexpected charges, and facility shortcomings plagued our visit, culminating in a deeply disappointing experience for my mom. When I first called to schedule the appointment, I was informed that the jacuzzi and steam room were out of order, with the alternative being the pool and sauna. While not ideal, I accepted this. However, I was then told about an unexpected $30 out-of-pocket service charge for the massage therapist, which was not disclosed on the Groupon. Again, I agreed, wanting my mom to have her special day. Upon dropping my mom off, a rather unsettling incident occurred. As I was leaving, the receptionist chased me down to inform me that my card didn't work. My bank had temporarily locked it due to unusual activity, and despite my immediate reassurance that I would resolve it and pick up my mom, her demeanor suggested a lack of trust, implying I wouldn't return. This interaction left a sour taste and added unnecessary stress. Two and a half hours later, I picked up my mom, only to hear a litany of complaints about her "bad experience." While she acknowledged the facility itself was nice, the core service—the massage—was a significant letdown. She reported that the massage therapist applied virtually no pressure, making the session ineffective and unsatisfying. Furthermore, she was unable to secure her belongings because the lockers lacked keys, a basic amenity one expects at a spa. Following her massage, my mom was directed to a room where she was left completely unattended, seeing no staff for an extended period. This lack of post-service care and attention highlighted a pervasive issue: the communication within this establishment is undeniably horrible. To add insult to injury, as she was preparing to leave, my mom noticed that the jacuzzi and steam sauna were suddenly operational, after being told they were out of order earlier. This inconsistency further solidified our negative impression. Given the multitude of issues—hidden fees, unprofessional staff interactions, non-functional amenities, a disappointing massage, and abysmal communication—I strongly advise against booking any services here. There are countless other spas that offer a truly professional and relaxing experience. Do not book anything here; there are so many more options available that will undoubtedly provide a much...

I got a mani/pedi at the spa this weekend. I wouldn’t recommend this salon for mail services. It was very expensive for the quality of service. It was a speedy service, and my nails looked pretty messy in the end. She did very little shaping and as a result the lines of my paint are pretty jagged both on my nail tips and around the edges; I’m glad I got a neutral color. Also, there was very little time spent of nail prep, so my cuticles (fingers and feet) looked/were very dry and chapped at the end. My local nail place is way more precise, does a better job moisturizing and prepping for paint, and costs less than half of what I paid at this place (even with a good tip).

That said, I was in a pinch and needed to get my nails done for a special event. For $140 after a non-negotiable tip, I expected more. The technician was very friendly, but I could tell she was rushing me out for the next client. Also, the salon seemed very clean.

The mani&pedi took about an hour, even though the spa told me it would take 2 hours. This was a frustrating, given the timing was so far off. But they did let me use the spa Locke room to change for the event, which was really nice of them. Again, everyone was super friendly. I cannot fault the staff. I think the spa is just overbooking it’s nail tech.

Like I said, the nail tech and I were the only ones there. However, the minute she finished my toes I was rushed out for the next appointment, my toe nails were still wet and were ruined when I moved downstairs to the locker room.

My overall experience was blah. I...

It's a real shame what has happened to this place; used to be a favorite.

The massages will be hit and miss like usual, based on your masuese. My wife and I both had very nice swedish massages recently that had better pressure than we expected. No complaints on the massages and the price of the Groupon. The Groupon makes this place still a value for the massages if you get a good one.

That said, the beautiful facility is in disrepair and has been that way for what seems like years. This time around, the hot tub and steamroom were not working, and havent been for some time. Even the lockers are non functional; you either risk your valuables in lockers that don't lock, or give them to the staff to hold for you. What?!

The staff has given into the apathy of the place, and isn't very professional or helpful. The place isn't well stocked with towels or snacks.

We opted to use the outdoor pool for a few hours. It's a fantastic space with a nearby food and drink bar. The barkeep was not very friendly however, which fits the overall vibe. Pool was clean and temp was just right for the hot weather. Barely anyone there and the pool closes at 6pm. Again, what?!

Overall this place WAS good, but now mostly feels abandoned. I would love to know what's really going on here as it's a wonderful spot that is being underutilized and poorly maintained.

I still recommend the massages if you get the Groupon rate, but with everything else considered you'll likely have a better time paying more somewhere else. Vegas is not short on...