The Village at Lake Las Vegas — Hotel in Henderson

Very disappointed in how the staff operates when an issue is brought to their attention. (The hotel itself is beautiful, that is not the issue--my problem is with the lack of customer service) The hotel is not good to locals and charged more than we were quoted--$100 more then quoted! We were over charged and promised certain things that did not come to fruition. (I had reserved the room as an engagement gift for my son and his fiancee.) They were promised a breakfast and an upgraded room--the breakfast was NOT included as was promised when we booked the room and instead were charged over $50 for the meal! When i contacted the hotel the woman who answered the phone (without naming names) was rude and did not care about my situation. We were charged $100 more (breakfast and fees!!) then we should have, and she was unwilling to help remedy the situation. She promised to call me back after speaking with management, but i was forced to call her the next morning. I left a message for management, and no return call was received. This local will NOT be sending our wedding guests to this hotel and will NOT be using this...

Right before the pandemic, they took down the obstacle course That was in the lake, so that is not coming back anymore. They took away the jet skis because the people on the association was complaining about the noise. Which I don't understand because it's from 10 in the morning until 3 PM. I can't wait for the summer concerts Friday and Saturday. 70,80,90 music. But it's a shame that they don't open up that casino. It could be really nice if they get more businesses down there and get the word out. Plus now the yacht caught on fire So that's not gonna be there anymore. I guess they might be doing weddings on the dock. But the restaurants are still...

This wonderful area near Las Vegas offers a delightful combination of safety, tranquility, exceptional golf courses, restaurants 2 excellent hotels and numerous outdoor recreational opportunities. Its convenient proximity (25 minutes) to the action of Las Vegas strip allows for easy access to the city's attractions, while simultaneously providing a peaceful retreat where one can enjoy the serenity of a lakeside setting amidst the hills, engaging in hiking, biking, water sports , far from the Strip's...