Maidenlane — Local services in Henderson

I have been patronizing this business for 2 years, but was not greeted nor serviced when I walked in. Brittney was too busy on insta Facebook live. There were two people working with her (which was a first. She always works by herself every time I come into her store). The two ladies did not greet nor ask myself for help for the 15 minutes I was there wondering around before my pedicure at the nail salon around the way. Long story short, after 15 minutes the two ladies besides the owner actually wanted to help me. I was trying to consign at least these classic Steven Madden Blue Jean pumps that are barely worn. The soles have no dirt. I wanted someone special to have them. I didn't expect a lot from it. Since I wasn't serviced in a timely manner. I told the other ladies (not brittney) that I was going to the nail salon and I can come back. When I came back.... the owner was still on Facebook live, and she still didn't acknowledge myself at all. I haven't seen her since November. The lady working for her basically told me that Brittney doesn't accept certain brands in her store. I wanted to rebuttle, but I see I'm not an asset anymore. Here is the irony. Brittney, you sell Steve Madden in your store all the time. Whether it's shoes or other items by Steve Madden. You've even sold slick raggedy Steve Maddens and had Steve Madden in your store today. I see your true colors now, and why that man broke into your store and stole all of your expensive items. You probably ticked someone off and they came for you. I love black people, but black businesses can be crappy to black people for no reason.

NOTE: IF BRITTNEY RESPONDS TO THIS REVIEW AND WRITES IM A TROLL OR...

MaidenlaneDCS is an absolute gem! As a Texas native, I’ve only shopped through their website and Poshmark, but I’m always blown away by the quality of their clothes and bags. The designs are gorgeous, the quality is impeccable, and everything is so affordable—completely worth every penny! Shopping with MaidenlaneDCS has become one of my favorite ways to find unique and stylish pieces without breaking the bank. I’ve gotten purses, dresses, pants, tops, and accessories from here and everything is absolutely perfect and amazing.

Britt and her husband, who are the owners of this store, are one of the sweetest and kindest people I’ve ever had the pleasure to work with. They go out of their way to ensure I’m having a great shopping experience. Their customer service is beyond amazing.

I can’t wait to come back to Las Vegas soon to come shop in person!

Whether you’re in Las Vegas or shopping online like me, you won’t be disappointed. Highly recommend!!! Please check their store out, they really have amazing deals. If I can rate Maidenlane 1,000...

In looking at these reviews, I was a potential customer and my experience was similar in lack of greeting when I walked in. Another worker was sitting in the chair and never acknowledged me. So while I’ve seen the owners response to negative comments, perhaps taking a look at opportunities to improve the customer’s experience may be something to consider. I am not your competitor trying to lower your score, I as stated above was a potential customer who did not have a good experience, was ignored when I came into your store and when I did ask questions was made to feel as though I was a bother. Being in a retail business can be hard however with your most recent reviews not as positive as they could be.. it maybe time to take the information to heart and look at your internal operations. I am not one to write reviews and I do not believe the customer is always right… however I also believe that any review can be helpful. Writing a defensive response is another opportunity to look at and consider a more neutral approach and...