Luna Rossa — Restaurant in Henderson

It's the worst restaurant I've ever. If I could give zero stars, I'd like to do. They completely ruined my anniversary. I had to wait 1 hour for my food. No one explained or apologized to me while I waited for an hour. They threw the food plate on the table without any apology even though the food served in an hour. Even though I waited for an hour, the food was terrible. First food had no taste and other food were toooooooo salty. Especially, margherita pizza was just salt, so I couln't eat more than 1/4 slice. Also, I didn't want to eat any more because I was already angry while I was waiting for 1 hour under the neglect of servers. We ate only a slice of pizza, but I didn't even want to pack the leftovers. But my husband got a togo box. We brought home the rest of the pizza, but we didn't eat any and threw it all away. The service was terrible and the food was terrible. The price is too high for the restaurant level. I wonder if the food we had was worth $75. Only 6 pieces of ravioli and 2 shrimps and even the taste was bad and service was terrible and took 1 hour to cook. Why is it $29? Do you think this is worth it?

혹시나 레이크 라스베가스 놀러가시는 분들이 있다면 여긴 절대 가지 마세요. 기념일에 1박 커플여행갔다가 여기서 기분 다 망쳐서 여행을 통채로 망쳤네요ㅜ힐튼 빌리지에서 그나마 손님이 많길래 맛집인가 싶어서 들어간건데 정말...최악의 식사였습니다. 처음 오더받던 서버는 농담도 하면서 나름 유쾌하고 괜찮았어요 메뉴를 세개 시켰는데 첫번째 음식이 나오고 다먹고 접시 치우고 20분이 지나도 나머지 음식들이 안더오더군요 저희가 무슨 코스 요리 시킨것도 아니고ㅋㅋ 음식을 하나하나 주려나보다 하고 말없이 기다렸는데 주문한지 한시간이 다 됐는데 안나오는걸 보고 이건 좀 아니다 싶더군요 비슷한 시간대에 들어온 다른 테이블들은 다 음식 받아서 먹고 하나 둘 떠나는데 우리만 아직도 음식을 못 받아서 빈 테이블에 앉아있는데 그 누구도 와서 음식이 늦어지는거에 대한 안내멘트도 양해의 말도 없었어요. 한시간 지나서 드디어 나머지 음식들을 받았는데 이렇게 늦었으면 적어도 미안한 기색이라도 보여야할텐데 서버가 음식을 테이블에 휙하고 그냥 던지듯 놓고 가버리더라구요.여기서 더 열받았어요ㅋㅋ 참고로 첫번째 음식은 간이 하나도 안되있어서 아무맛도 안날정도로 싱거웠어요 그래도 워낙에 해산물을 좋아하니 그냥 홍합이랑 조개먹는맛에 먹었어요 배가 고프기도 했고. 근데 두번째, 세번째 요리는 도저히 못먹을 정도로 짜더라구요. 모든 음식이 간이 하나도 안맞았어요. 이날 손님이 좀 많긴 했는데 다른 리뷰들보니 원래 이렇게 바쁜 가게가 아닌것 같아요 그래서 주방에서 감당을 못해서 이렇게 음식이 엉망진창으로 나왔나 싶기도 하네요. 그래도 중간에 한번이라도 늦어져서 미안하다고 양해의 말을 해줬다면 이렇게까지 화가나지 않았을텐데 말이에요. 마가리타 피자는 진심 1/4조각 먹고 도저히 못먹겠어서 포크 내려놨어요ㅋㅋ 남친도 한조각 먹더니 안먹더군요 피자가 그대로 남았는데 전 어차피 투고해가도 안먹을것 같아서 냅두고 올랬는데 남친이 혹시 모르니 싸가자해서 호텔방에 들고왔는데 이게 배불러서 남긴게 아니라 맛없어서 남긴거다보니 역시나 들고와도 먹을일이 없어서 호텔에서도 손도 안댔어요ㅋㅋ 파스타도 하나 시켰었는데 라비올리6조각에 새우 두개 들어있는데 맛도 드럽게 없고 한시간만에 나오고 근데 이게 29불이라니 진짜 욕나올정도로 열받는 식사였습니다. 보통 별점만 주고 마는데 이렇게 리뷰 길게 써본것도 처음이네요. 이거 쓰다보니 또 열받아서 팁을 왜 주고 나왔을까 후회됩니다ㅡㅡ이게 과연 85불의 가치가 있는 식사였는지 의문이에요. 아 여기서 별점 1개준 다른 사람들 후기 읽어보니 카드계산하면 나중에 자기들 맘대로 팁을 입력한다는 후기가 정말 많길래 지금 은행 어카운트 계속 확인해보고 있어요. 우리 카드로도 그런짓 하면 바로 신고할거에요. 그런 후기가 한둘이 아닏닌데 그런짓을 그렇게 많이 했는데 아직도 법적인 문제가 안일어났는지가 의문이네요. 영어로만 후기 남겼다가 너무 열받아서 다시 들어와서 한글 후기도 남깁니다. 절대 가지 마세요! 그래도 가고 싶으시다면 가기전에 저 말고 별점1점준 다른분들 후기도 읽어보세요. 전 진짜 전체 리뷰중에 별점 1점준 사람의 비율이 이렇게 높은곳 첨 보네요. 그리고 카드로 장난친다니까 꼭 웬만하면 캐쉬로 계산하시구요. 저희도 카드 계산하고온게...

EAT ANYWHERE BUT HERE!! I wish we could give NEGATIVE stars. This was the worst customer service I have ever experienced in my entire life. Made a reservation in the morning for 13 people at 8pm. We arrived at 7:45 and was told our table was not ready and that we would be seated at the time of our reservation, fine. Came back at 8pm and was told we needed to wait for a different family to finish dinner if we wanted to sit together... We decided to wait and We came back in 5 minute intervals to check on our table. At 8:20 our table was given away because we "disappeared" even though they took my phone number when I made the reservation and said they'd call us when our table was ready. JULIA stated she "did not care" and "did not have time" to make a phone call before giving our table away and we were forced to sit at two different tables. When ordering our food we were told pizza would take TWO HOURS to be made..so we made due with other options. Then our two tables food was delivered about 30/45 minutes apart... when asked for the ETA of our food we were told "when the pastas ready." Uhm okay.. at the conclusion of our meal we asked to speak to a manager to discuss our overall poor experience and that is when JULIA approached our table.

JULIA who was the hostess/manager/owner(?) was the most condescending and rude person I have ever encountered. She never once apologized, began raising her voice in front of our children and the entirety of the restaurant to tell us we were "ungrateful for everything she did for us"...which was a) seat us 20 minutes late b) give our table away c) continue to take zero accountability for the absolutely horrendous service she provided. Our original server even came up to us apologizing asking for us to come back when JULIA isn't around cause he'll take better care of us. As we were leaving she stood at the entrance of the restaurant condescendingly telling us "have a great night" then proceeded to follow us to the walkway to tell us how we "should have been appreciative" raising her voice yet again arguing and starting the entire conversation we just had with her again. Not listening to us at all and throwing an insane attitude. An owner, manager, whatever anyone in customer service would never act this way. Normally you try to hear out both sides or attempt to seem apologetic or understanding, which neither happened in this case. Other tables were commenting on how absurd the reaction of JULIA was. We will definitely NEVER be returning and advising all of our fellow Las Vegas residents to not even...

3 weeks prior to July 4th I made a reservation at this restaurant for a party of 5 at 7pm. I explained it was my Mother in law's 78th birthday and my daughters 13th birthday. The women stated normally they do not take reservations however, it was a special occasion and I had called in advance she would take it. June 30th I called to confirm the reservation and the gentleman I spoke to Alexandro stated they never take reservation and I could not have booked this at all. Confused and very upset, I explained it was an important night and could he make the exception, I was staying at the Westin Hotel and had eaten at the restaurant and wanted to celebrate this occasion. He stated he couldn't take the reservation however, if I came at 6pm and reminded him he would take care of me. In the meantime, I was still concerned my night was in limbo. I called the Concierge at the Westin and they called over and confirmed a table for us with Diego. I was thrilled. We went over to the restaurant to eat, went to the hostess station, Alexandro was there I reminded him of our conversation as well as the Westin's reservation. I was stunned to hear him say oh yes I do recall the conversation and I also understand you tried to make a reservation, I told you we don't take reservations and we have no tables for you come back in several hours and maybe we could accommodate you, in the meanest harshest tone I have ever heard. My family and I were stunned. As we walked out we saw several tables had reserved signs on them so we could not understand what it took to get a reservation. I understand policies however, when you are told you have a reservation, no you don't but I will assist, yes you have a reservation and finally seeing tons of tables marked reserve obviously there is a problem and a lack of communication. We did find another restaurant back at the Westin who made our night very special. I wrote this review on Yelp and received a reply from one of their managers trying to say we don't take reservation, however, you clearly have a problem when I was told more than once I had a reservation. And she had the nerve to say all the reserved tables were for future people waiting for tables, HA HA, people were storming out of the restaurant so angry because they were told no table were available for several hours. Get your act together and maybe create a policy or 2 to assist in your lack of any service what so ever! If the 1st women I spoke to simply stated I'm sorry we do not take any reservations what so ever, there never would have...