Fairfield by Marriott Inn & Suites Idaho Falls — Hotel in Idaho Falls

Edited to note: Following my review I was promptly contacted by management who immediately apologized for the level of service we experienced and he issued a refund for one of the three nights we stayed. We very much appreciate him reaching out. We didn’t expect that.||||I spent a lot of time researching where to stay on this most recent trip to Idaho Falls as the hotel I stayed at during my last trip to IF was not a great experience. Unfortunately, that research didn't pay off in this instance.||||One of the requirements I had when making this reservation was an on site fitness center. I learned two days before my arrival that the fitness center was closed. No reason was given and it was too late to cancel my reservation according to my online booking reservation. I work out daily so this 100% was a big enough deal that I would have cancelled had I been able to.||||A second requirement was in-room coffee. When we arrived on Friday, it was late at night and we went straight to bed. We didn't realize until the next morning that we had no coffee cups and the only coffee in the room was decaf. We called down to the front desk to request more and a female employee brought up two coffee cups and two coffees. We asked for a few more and she said "No." She informed us we would have to come down and get them ourselves as she didn't have time. The fact that we had to ask for coffee and cups shows that the room wasn't even serviced properly after the last guest. The fact that she would bring two single servings of coffee is just lack of common sense and stating we would have to come down to get more when it should have been in the room in the first place is poor customer service.||||When we left the hotel for the day on Saturday we asked at the front desk for more coffee to be brought to our room. The female at the front desk looked shocked and said our room wasn't supposed to be serviced until the next day. My husband said "we need coffee and cups, not service." The clerk responded with "Well, we will see if they have time." Time to provide coffee for the room that is supposed to have coffee? Were we supposed to make the two whole servings of coffee last for three days? When we returned later that evening, we found they had brought us two servings of coffee and some cups. Apparently this level of service meant that our room was not to be serviced the next day though because when we returned Sunday evening, our room was not serviced at all. Despite us being told on Saturday it was scheduled to be served on Sunday. By this time the garbage cans were full, we once again had no coffee and no coffee cups.||||There was also the issue with the parking lot. Like I mentioned above, we arrived late at night. The parking lot was closed off for repairs. We had never received notification that this was taking place during our stay and we had to circle around the other nearby buildings to figure out where to park. Not a great way to start our stay. We did see that the parking lot issue was posted in the elevator. Not sure how that is supposed to help guests who are arriving and haven't been notified where to park.||Another inconvenience.||||We did partake in the breakfast on our last day there. It was fine except the pineapple was tasteless and probably from a can and the grapes were soft. ||||The room itself was facing a fairly busy road and you could definitely hear the road noise. the road noise. Except when the air conditioner was running as that thing was incredibly loud.||||One final issue was a side entrance door not working. We had gear in our car and unloaded it by the door closest to our room only to find out as we got to the door, that it was not working. Not the end of the world but yet again, an inconvenience. ||||Only positive thing about this place is there are several places for breakfast nearby.||||Overall, pretty crappy service and a mediocre room. Won't be on our list of places to stay for our...

Edited to note: Following my review I was promptly contacted by management who immediately apologized for the level of service we experienced and he issued a refund for one of the three nights we stayed. We very much appreciate him reaching out. We didn’t expect that.

I spent a lot of time researching where to stay on this most recent trip to Idaho Falls as the hotel I stayed at during my last trip to IF was not a great experience. Unfortunately, that research didn't pay off in this instance.

One of the requirements I had when making this reservation was an on site fitness center. I learned two days before my arrival that the fitness center was closed. No reason was given and it was too late to cancel my reservation according to my online booking reservation. I work out daily so this 100% was a big enough deal that I would have cancelled had I been able to.

A second requirement was in-room coffee. When we arrived on Friday, it was late at night and we went straight to bed. We didn't realize until the next morning that we had no coffee cups and the only coffee in the room was decaf. We called down to the front desk to request more and a female employee brought up two coffee cups and two coffees. We asked for a few more and she said "No." She informed us we would have to come down and get them ourselves as she didn't have time. The fact that we had to ask for coffee and cups shows that the room wasn't even serviced properly after the last guest. The fact that she would bring two single servings of coffee is just lack of common sense and stating we would have to come down to get more when it should have been in the room in the first place is poor customer service.

When we left the hotel for the day on Saturday we asked at the front desk for more coffee to be brought to our room. The female at the front desk looked shocked and said our room wasn't supposed to be serviced until the next day. My husband said "we need coffee and cups, not service." The clerk responded with "Well, we will see if they have time." Time to provide coffee for the room that is supposed to have coffee? Were we supposed to make the two whole servings off coffee last for three days? When we returned later that evening, we found they had brought us two servings of coffee and some cups. Apparently this level of service meant that our room was not to be serviced the next day though because when we returned Sunday evening, our room was not serviced at all. Despite us being told on Saturday it was scheduled to be served on Sunday. By this time the garbage cans were full, we once again had no coffee and no coffee cups.

There was also the issue with the parking lot. Like I mentioned above, we arrived late at night. The parking lot was closed off for repairs. We had never received notification that this was taking place during our stay and we had to circle around the other nearby buildings to figure out where to park. Not a great way to start our stay. We did see that the parking lot issue was posted in the elevator. Not sure how that is supposed to help guests who are arriving and haven't been notified where to park.

One final issue was a side entrance door not working. We had gear in our car and unloaded it by the door closest to our room only to find out as we got to the door, that it was not working. Not the end of the world but yet another inconvenience.

We did partake in the breakfast on our last day there. It was fine except the pineapple was tasteless and probably from a can and the grapes were soft. The room itself was facing a fairly busy road and you could definitely hear the road noise. Except when the air conditioner was running as that thing was incredibly loud. Only positive thing about this place is there are several places for breakfast nearby.

Overall, pretty crappy service and a mediocre room. Won't be on our list of places to stay for our...

We spent one night at the very nice & comfortable Fairfield Inn & Suites in Idaho Falls. The hotel, staff and amenities were all excellent. We did have one problem that the front desk ended up handling for us because of an inconsiderate, selfish and thoughtless dad & 2 kids. When we went to use the Jacuzzi just before 10pm, we were surprised (& thankful) that it was open until 12AM. There was 1 family (2 children & a dad) there in the pool. "OK, great." We just wanted to soak our legs after a long day of walking. What we did not expect (or appreciate) was the constant screaming and shrieking from the kids in the pool. We get it that kids just want to have fun. We were taught to be kind and respectful of others as well. You can have your fun, just don't prohibit others from having theirs. Talking to one another in the jacuzzi sitting 4 feet apart was impossible due to the constant screaming noise. We asked once w/just a finger across our lips, saying "shhhh" and "could you please keep it down?" The dad replied "the kids are just having fun." "OK, well, we can't even talk, and we'd like to enjoy our time in the pool area also." It was a total blow off after another ignored request to tone it down some... We decided after 10 more minutes of "you don't matter, only WE matter attitude," to leave the pool and jacuzzi. I told the dad that he was surely not setting a good example for his children to be thoughtful, respectful and considerate of others. What a poor example and teachable moment. It is these kind of people that think it's all about them, and no one else's space, concerns or wishes matter. Sadly, we all are seeing more of this "me before thee" attitude, and I think it's because of poor parenting that doesn't instill in our children respect for others. I can't even imagine when I was a child and 2 other adults asked us to please take it down a notch or 2, and we basically ignored their request. So disrespectful, inconsiderate and rude (& it would not have happened without serious consequences from my Dad!) His final words to us were "have the front desk ask us to quiet down and then we will." So we did, and the front desk could hear the noise also, and went to quiet them down. Well guess what? The dad was very upset (see his one-sided review...!), rude to the staff, and wrote a scathing review on this hotel. To their credit, the staff put the well-being of "all" the paying guests, not just one rude family, as their main concern. Bottom line: The leadership team at the Idaho Falls Fairfield Inn & Suites Hotel follows the Golden Rule, most of us were taught growing up: Treat others as you would like to be treated. I highly recommend this very nice hotel to spend your time in Idaho Falls. Don't be fooled by a self-centered and thoughtless guest's review... look at the majority of all...