Harborside Motel & Marina — Hotel in Key West

|||Where to even start… when we arrived the boathouse was clean but smelled like dead something. First night I was bit by something in the bed, I wrote it off thinking it was the normal ankle biters, until night number two… I woke up with more red dots, up my legs, some on my arms (which I thought was strange since I have been to KW over a handful of times and this has never been an issue) night three I was ripping my skin off the bites were so bad, I pulled apart the bed. I found larvae in my bed, larvae hanging from the window sill, black pencil like smudges in the corner of the mattress pad, some sort of dead bug and dead larvae. I wanted to believe it was something else (and there was nowhere for us to move to due to powerboat week, I had also read reviews that the owner would kick you out with no refund) so I endured night number four, waking up again with new bites. I go to the front desk and talk to a woman who was incredibly rude and dismissive saying “we have never had bed bugs… our cleaning ladies clean well…” so I asked to speak with the owner. The owner was just as the reviews said… I showed him pictures of what I found in the bed, I showed him the marks on my body (someone the night before asked if I had chicken pox :() I explained that three of the four rooms/boats our friends/us have rented are getting bit by “something” and found larva of some sort in our beds… so he inspected the rooms and says “I didn’t find anything, we don’t have bed bugs”. So after a week of being eaten alive, over paying for a boathouse that smelled like dead something and being dismissed by the owner… I HIGHLY recommend if you want to enjoy your vacation to stay far away from this...

|||Where to even start… when we arrived the boathouse was clean but smelled like dead something. First night I was bit by something in the bed, I wrote it off thinking it was the normal ankle biters, until night number two… I woke up with more red dots, up my legs, some on my arms (which I thought was strange since I have been to KW over a handful of times and this has never been an issue) night three I was ripping my skin off the bites were so bad, I pulled apart the bed. I found larvae in my bed, larvae hanging from the window sill, black pencil like smudges in the corner of the mattress pad, some sort of dead bug and dead larvae. I wanted to believe it was something else (and there was nowhere for us to move to due to powerboat week, I had also read reviews that the owner would kick you out with no refund) so I endured night number four, waking up again with new bites. I go to the front desk and talk to a woman who was incredibly rude and dismissive saying “we have never had bed bugs… our cleaning ladies clean well…” so I asked to speak with the owner. The owner was just as the reviews said… I showed him pictures of what I found in the bed, I showed him the marks on my body (someone the night before asked if I had chicken pox :() I explained that three of the four rooms/boats our friends/us have rented are getting bit by “something” and found larva of some sort in our beds… so he inspected the rooms and says “I didn’t find anything, we don’t have bed bugs”. So after a week of being eaten alive, over paying for a boathouse that smelled like dead something and being dismissed by the owner… I HIGHLY recommend if you want to enjoy your vacation to stay far away from this...

If I could give this place negative stars I would. DO NOT stay here unless you want bed bugs, rude staff/owner and the most uncomfortable bed possible. I have never had such a horrible experience at a hotel. The room is small, which is fine but when we got there the TV was broken, the toilet wouldn’t stop running and the bed was as hard as a rock and you could feel the springs through the mattress. I would have dealt with all of this but when the bites started showing up it was unbearable. For the first few nights I just thought it was normal bug bites but then 4 other people staying there also started seeing them all over their body. We then investigated the bed and sheets and found bug larva and black marks on the mattress pads and mattress. When we confronted the owner he denied that this was coming from his place by stating “I’ve been in this business for years and yes we have had bed bugs but three rooms at once aren’t going to get it. It’s not bed bugs and you’re crazy.” He refused to compensate us for anything and was extremely rude. If it wasn’t bed bugs it was something that was eating us alive at night, either way not acceptable and the motel should be seen by an exterminator. The lady at the front before we spoke to the owner said that he never compensated for issues. I paid 3,000 dollars to not sleep, itch for a week and then told to go F myself. You couldn’t pay me to go back there. If you value your hard earned dollar, sleep and skin, do yourself a favor and stay far far away...