China Star — Restaurant in Lake Jackson

I was sat in a booth that had a strong urine smell.. everyone at my table was disgusted and almost didn't eat. We were moved and less than 5 mins someone was sat at the same booth which didn't stay more than 15 minutes and when walking out I mentioned it to them and they said they were disgusted and lost all appetite. I asked for one of 3 buffet meals to be removed because one didn't eat after as well as the wait staff telling the manager he didnt.. she refused to remove a meal and said she would give me a discount. What a discount of $3.20 to sit in a urine soaked booth and eat a meal!. Disgusting I will never be back and I will call corporate. I also gave the leaving guest sat in the same booth behind me the number as well. I paid 54 bucks and some change to sit in urine and eat a meal! I'm also considering calling the health department on the establishment for its food!. Not worth anything. Disgusting all around, the cantaloupe was a red color, the food was dry as it had been out all day under a heat lamp. The waitress was great and she was tipped well.. the management is no good with no consideration to customer service! The bad food was not complaint, it was sitting in a urine soaked booth that was the issue with no concern from management, only telling the waitress it was her job to clean the booth. I believe with the horrible customer service from the manager it would be her job especially after sitting people after it was...

We are two senior citizens and made a point to get to the restaurant within the lunch time so it would not be so costly. I made a point to say to the host that we were there for the senior LUNCH. The host said "OK, booth or table." There was NO MENTION or posted notice of having to eat and leave the restaurant before 4 pm to get the lunch time cost. We sat down with our food at our table at 3:50 pm. Because we did not finish eating BEFORE 4 pm, we were charged the Dinner price. And interestingly enough, the waitress dropped off a ticket on our table for $2.70 (my husband had tea, I had water.) We told the cashier that the amount was wrong and that we had eaten LUNCH also. That amount if we had not said anything would have almost evened out the difference in the cost between lunch and dinner. The cashier and a manager kept insisting that the register automatically charges the dinner price and said they could not change it. I will tell you that at other restaurants we frequent, this would not have been our experience. Two quality restaurants across the street (Olive Garden and Texas . Roadhouse) does not treat customers this way. If you get there for a special dine time, you are charged for THAT TIME and not the pricing at the time you leave the restaurant- as it should be. Management needs some reteaching...

I would give zero stars if I could! This place was dirty, the waitress never came by to offer refills, the management was a joke! Look I understand this is a buffet but when there's a thick black hair in a dish I've taken two bites of and refuse to eat anymore I expect to speak to someone. When I told my waitress about this her first response was umm ok..then she was told I am NOT eating this, I am NOT paying for this! I'm done eating. She went to speak to the "manager" brought back my ticket said the manager gave me a discout....the "discount" was $2.03...umm no I'm NOT paying for this food! That discount was less than my damn soda!!! She goes back to speak with the manager..this time it was a discount of $5.32. We said tell the manager to come over here & well discuss this with them I am NOT paying for this food!! So she walks over to the manager for a 3rd time, THIRD TIME, she comes back we've taken off one meal. I look at ghe receipt and the meal that was taken off was my sons meal, not the adult meal that we had the issue with! I FINALLY spoke to the manager myself and they removed the adult buffet they said had been removed previously. We left and will NEVER BE RETURNING!!! HORRIBLE EXPERIENCE, HORRIBLE FOOD, WORST...