Little Caesars Pizza — Restaurant in Lake Jackson

My husband went in to order pepperoni cheesy bread@ 6pm,and the workers mistaken it for cheesy bread and half pepperoni pizza. My husband checked it and told them, " No, i wanted cheesy bread with pepperonis on it." they proceeded to make it again. He was charged $18.18 for his order, and it came out wrong again. He came back to the car mad and said to me at 6:20pm, " they messed up our order, and I didn't want to wait any longer. They apparently didn't understand what pepperoni cheesy bread is." I decided to go back in since someone had to stay in the car with our son. When I went back in, I asked for a refund because the order was wrong. The boy worker went to get the manager. She said, " This is what he ordered, twice! " I told her,"No, just the $6.00 pepperoni cheesy bread. "

She proceeded to say they don't give refunds. I asked her to call her manager, which she did. She asked if i wanted them to make cheesy bread and said yes! So, as I was waiting, I noticed that no one cleaned their hands or wore gloves. I saw the lady manager multiple times touching pizza dough, the touch screen, and the trashcan. The boy making pizza never washed his hands with no gloves touching all the toppings. When the pizza was finished, a male worker brought it up and said," Here." I proceeded to say where the rest of my refund was for the difference, and she said she couldn't do anything about that. I said "well figure it out, call manager, get a gift card, something, I didn't need anymore food" she called the manager and spoke spanish to her like I wouldn't understand, in which I did. Then she said she could do anything, but give free food, drink, brownies. Well, it's no free if I was charged almost $20.00 for $6.00 bread. I told her to just give me back the other box, and she said they had already thrown it away. And I didn't have to get so heated. I then said, " No, heated is if I call the cops for fraud and theft." I proceeded to read the little ceasers pizza promise poster on the wall and asked what she was going to do to fix this, as the manager. She told me if I didn't want any other food to take my pizza and leave, " at this point, I didn't even want the food from how disrespectful and unprofessional she was acting. I was so tired of arguing with her, and we both were fed up, and BECAUSE she could do anything but make more food. @6:44 I told her to just make a 3 meat pizza. And I'll leave. I left very disappointed because of how this situation was handled. This all could be avoided by them getting the order right the first time. This store really needs to get returns and gift cards straightened out. Plus gloves!!!! We definitely won't be back!

The boy workers name is pilskin, and the manager...

Called ahead so I wouldn't have to wait for a 1/2 pepperoni/cheese and some crazy bread. Got out on hold for 5 minutes (phone was just sat down so I got to listen to everything) and got told they were busy so give them 10-12 minutes. Ran into another store and got there 15 mins later and neither pizza or bread was even put in the oven yet but told it would only be about 5 more minutes, so I paid and waited, no big deal. 10 minutes later the pizza finished and the only bread made was given to another customer that was waiting when I arrived. Going on 25-30 minutes I ask how long the bread and she says "O, it will be another 5-10 minutes", so I just grabbed my pizza and left with and incomplete order that I paid for. Not very organized establishment, and not the 1st time I have had this kind of experience at...

I ordered my pizza online. It said it would be ready at 6:36. I walked in after receiving an email stating it was done. I gave my name and they said it was almost ready. I was then asked 3 times what my order was. I then waited with my two toddlers for another 30 minutes. They started getting fussy. Then one of the employees said very loudly that my 1 year old was very annoying. If the pizza had been done when I got the email saying it was then I wouldn't have waited with 2 toddlers for over 30 minutes and he wouldn't have started getting fussy. When I told him he should be more quiet when talking about someone's kids he just shrugged his shoulders and said well he was screaming. No apology or anything. I didn't get my pizza...