La Quinta Inn & Suites by Wyndham Huntsville Airport Madison — Hotel in Madison

Disgusting. I originally posted 8 photos with this review, so if you only see one, then keep clicking until you see them all. As a few of those photos I took from our stay at this LaQuinta Inn by the airport in Huntsville, Alabama will show you.... the hotel's rooms are basically trashed and embarrassing. Very cheap quality bedding... but I'm giving it at least one star, because of polite staff, and we needed clean beds to sleep in after a 14hr car ride with no place else to go. Plus we'd have lost our money for one nights stay by not cancelling sooner had we left. Upon checking in... I had to view 4 different rooms before SETTLING on one. I chose the ONLY room shown to me without its windows covered in mold. Yes, mold spores galore (see photos). When I showed the lady at the front receptionist desk my photos of the windows, she acted shocked. Then, said to me, "well this IS the South". I thought to myself, "then employ some window washers." She apologized very nicely, and told me that the hotel is currently under renovation, (although no proof of renovating exististed past the lobby.) The web site I saw advertising this location states Newly RENOVATED in 2017. I believe that means past tence, and nobody cares about a loby renovation, only the rooms they will be occupying. This seems to be a TAD bit misleading information..... So, from an array of funzies including, but not limited to, HEAVY window mold *in almost every room, hallway, pool room, and eating area in the lobby to ripped up/falling apart carpeting, smashed up furnature, never been cleaned air conditioners, broken off missing soap dishes in the shower, a filthy oily film on the elevator buttons/floor screen (that staff uses as well as guests daily), to the smallest/cheapest quality breakfast, (decribed as a "full breakfast") a hotel can possibly provide. Let's just say, it was a "not so great stay", and we left very disappointed, never to return. The web site, (with some photo's not of this actual location), made it sound phenomenal, and it was in actuality greatly disappointing. I feel a duty to share this experience with EVERYONE *possibly considering staying at THIS LaQuinta Inn. This LaQuinta needs to spend money to make money. Instead, this hotel will lose business because of ignoring problems they know already exist. You don't wait until your hotel is falling apart to renovate. If I was made more aware of this review information, I never would have booked this location. Ever..... EVEEERRR. You have...

I am going to give my 100% honest review because I really wanted to give it a raving one but we had a few hiccups to make note of!

The Pros: the first impression was amazing! They let me check in early and Lynnsia was so warm and welcoming to my frazzled nerves because I was so nervous I’d be turned away and have to deal with the icy roads with our baby. I am going to reiterate that Lynnsia was absolutely amazing anytime she was working and I always felt so welcome! The manager Chris was fantastic and so helpful. The parking lot was ice and I was juggling a baby and trying to figure out how to unload the car and he went and got the car and then reparked it so I wouldn’t have to put the baby back in the car or walk over the ice again. Seriously the best customer service! when they say the pool is heated they mean it and it was soooo nice when it was so cold outside!! the room seemed nice and clean overall.

The not so good: my husband woke up with a roach crawling on him… bugs on occasion happen especially in the south but it’s something that needs to be looked at. the weekend daytime desk person Sharon was way less helpful. We spoke with the night clerk and he said we could check out late at noon because my husband wasn’t getting off work until noon. When I called to confirm with her she absolutely refused and stated 11:30 was the latest we could check out, which was inconvenient but I wasn’t upset and understood that sometimes miscommunication happens and that they have to get the rooms cleaned up. When I went to get a cart there were none on our floor and the elevator was out but being fixed. I then called down again (which was answered with a loud sigh before anything was even said) and asked if I could wait until noon and again she said no…. So I had to figure out how to get all of our stuff (if you’re a parent you know how much stuff you have when traveling with a baby) from the 3rd floor down while juggling my baby. Luckily the elevator guy was on my floor and said he had pretty much finished and gave us a ride down… but still to not give me that extra half hour when I know the hotel was practically empty and it wasn’t my fault that the elevator was broken… was a little frustrating. She seemed friendly when I came to drop off the keys but that phone interaction and not having any empathy to someone struggling kind of upset me.

Overall I really loved our stay here and the people who work here and would give this place a...

Booked a room here last night. Went to check into the hotel and during check-in it seemed the night clerk was really not happy with her life because even as I greeted nicely she said nothing back to me. I was slightly annoyed that even though the room was paid on Expedia there was an additional 100 dollar deposit required to be held on my card. Of course I gave the deposit and while she was getting paperwork I informed her that I had a service animal and normally this is not an issue at any other hotel I have stayed in this area. Most are aware of ADA.gov laws and the Alabama law which mirrors the federal law. However, she must not be aware of the laws or does not animals because she insisted that I must produce my animals certificate which by law I do not have to do. As someone who knows the ADA.gov laws there are only two questions that can be asked and that is I can be asked if dog is a service animal and what does my dog do for me. I could not even explain this to her as she was being rude and would not let me speak and continued to demand his certificate. After I was finally able to get the two questions she asked me across to her she said well what does your animal do for you. I said of he is a service animal and he is a service animal that helps me as a diabetic. He alerts me to blood sugar changes. Well I never got to the part about the specific function he provides because she is a service animal expert and informed me that he is an emotional support dog. I did not know that hotel night clerks were experts on this subject. And of course as I was trying to tell her she was wrong she informed me that she was kicking me out of the hotel and that she was not renting me a room. I wanted a refund of the money that she had just put on hold on my card and then she told me if I did not leave she was calling law enforcement. So I left and went to another hotel. No problem with service animal there at all. I did call Expedia and they are investigating my complaint to get me a refund on the room. I have never been treated with such rudeness by any hotel clerk before and this hotel needs to be better about who is hired to interact with the public. Reviews should have the option of zero stars because this was...