Loulu — Restaurant in Maui

I had a very disappointing experience at this store over the two weeks I stayed nearby. I came here every day and spent money regularly, often buying pizza and meals. Despite this, I was never offered an extra plate — not even once — until my very last visit. And the only reason I got one was because I overheard the staff offering extra plates to another customer while ignoring me.

There seems to be a clear difference in how customers are treated based on their race. I ordered two meals that were supposed to come with free fruit or chips, but no one informed me of that. When I picked up my food and asked if I should have received two fruits, the staff initially told me “only one” after checking my order. I had to double-check, and only then was it confirmed that it should have been two — no apology, no explanation.

Also, I had to ask twice for a bag to carry all my items, even though I had multiple orders. The staff made no effort to offer one on their own.

Futhermore, they give me a over burned pizza with the crust all in black, I find out until I get back to my room. So I have to go all the way back to the store tell them, even it's a different person taking care of it, she did not say a word, just simply asked if I want a refund or have it re-do. No applogies until I verbally express my disappointment.

Despite the beautiful location and view, the customer service here is one of the worst I’ve experienced. The lack of basic courtesy and the way some customers are treated differently is...

Breakfast with a view! We needed a nearby place for food before checkout and Loulu fit the bill. They’re a cafe that also sells snacks and souvenir type foods. At first, their menu appeared small but they have good assortment of items.

We got some flatbread. I was expecting it to be thin like a tortilla. Instead, the flatbreads were like small pizzas with a thick crust. They were roughly handmolded and about 7”x3” across and 2” thick. Crunchy crust, soft inside, not chewy - a very unique texture. There was enough toppings without making a mess and each one tasted different. They were pre-cut into 3 pieces underneath the eggs. Eggs were perfect. I liked the choice of condiments and tiny tabasco bottles. The flatbreads were extremely filling. I look forward to them on the...

Fantastic place for a morning coffee and pastry or a quick breakfast. Outdoor patio seating with beautiful scenery overlooking the Grand Wailea gardens with an ocean view. The breakfast pastries were absolutely amazing. They also have a Portuguese sausage in one of their breakfast bowls that is perfection for flavor and texture. The staff is friendly, knowledgeable, helpful, and patient as they have a surprisingly large menu to go through. You can also order to go and take food up to your balcony or down to the beach. We saw a lot of people getting their pizzas later in the day but didn't try it ourselves. We did get the gelatos. The dark chocolate was the best as the other flavors were a bit sweet for my taste, but everyone else...