La Quinta Inn & Suites by Wyndham Memphis Downtown — Hotel in Memphis

Our stay at La Quinta Inn & Suites by Wyndham Memphis Downtown would have easily been 5 stars if not for the major construction and a mix-up at check-in.

The front desk gave both my family and another guest the same room. My wife went into the room while I drove the car around the construction to the back to park the car. My wife was in the room for 5-10 minutes getting her things situated when another man comes into the room, saying it was his room trying to push past her and he’s visibly upset. It was a very uncomfortable situation given my wife was alone—what if my wife had decided to take a quick shower, or change clothes right after entering the room? Thankfully, nothing happened, but it could have been much worse. Upon telling the front desk, they were friendly about it and moved us to another room within 15 minutes but still the fact remains that it happened in the first place.

The staff was friendly, and the hotel seemed well-kept otherwise, but when I book a hotel, I expect to be notified ahead of time if it’s under heavy construction, giving me ample opportunity to cancel and find another option if I choose to. Unfortunately, that wasn’t the case here. No notices or warnings were given when booking the hotel on the hotels website, or anywhere else for that matter, until after we checked in, there were warnings in the elevator, by then it’s a little late. We did not book through a 3rd party so a warning could have easily been present. Especially since the notice in the elevator was for August, it’s not like this just started. Me and my wife also called the hotel a few times before our arrival to ask about amenities and to confirm the reservation and not once was it mentioned. I’d have never thought to ask if the hotel was undergoing major renovations but I will from now on.

We were given a room on the “quieter side” of the hotel, but I could still hear the sound of nail guns in the morning, which woke me up, along with the constant noise of the boom lifts’ engines right outside my window all day— and when I say outside my window, I mean literally! They waved at us through the window. As a light sleeper, this made it impossible to get the rest I needed.

I understand that renovations are necessary, but typically they are done in ways where guests are far separated from the work. Here, it felt haphazard, as though we were right in the middle of an entire construction zone, having to figure out how to navigate it ourselves. The hotel parking lot was filled with construction equipment, and a ton of construction materials making it difficult to navigate, especially by car.

Additionally, walking out of the hotel debris falling from construction nearby and getting in my eyes and nose was frustrating. At the very least, I expect to leave a hotel without worrying about sawdust and insulation floating around. Also on our last day they covered the back door with plastic wrap and tape, we tried to use the side door to avoid the major construction out front, only to have debris falling on me from that side too and some sort of white foam like substance they were cutting got into my hair. After that one of the large lifts they were using was blocking my car for about 15 minutes and we had to get to a grizzlies game, luckily we made it on time.

Once the renovations are complete, I would consider staying again, just because everyone was very nice, it’s a great location with free self parking on site which I think may be the only hotel downtown with that. But this was not what I had hoped for. I just can’t give this experience more...

B E W A R E... if you have disability issues! I checked into La Quinta Inn & Suites by Wyndham Memphis Downtown on July 17, checking out on July 20. I stayed on the 4th Floor with my daughter, paying a total of $520.35. My complaint is in regards to ADA compliance and property upkeep regarding the timely repair of the elevator. I have disability issues because I've had a right total hip and a left knee total replacement. I am currently awaiting surgery for my right knee. Additionally, I have Asthma that is accelerated by extreme heat conditions. On Friday we left the hotel to attend our tournament. Upon returning Friday, the elevator was out. Because we were on the 4th floor, I had to climb the four flights of stairs, it was very difficult and very hot, which agitated my Asthma condition. I have a disability card that I use on a daily basis because I can't walk well, and I'm in constant pain. Earlier on Friday, parents were discussing difficulty locating hotel rooms, stating that they contacted our hotel room and no rooms were available. On Saturday morning, the elevators were working, and I left for the tournament. However, by Saturday afternoon they weren't working again. Our group had a planned outing but I couldn't go because of the elevator not working. I've tried talking to manager at this location - her attitude was nonchalant and flippant. She stated owner said I should have asked if I could be moved to the first floor, and my response was I didn't see rooms on the first floor only breakfast area, lobby, pool and workout room. I felt forced to stay in my room on Saturday to avoid the stairwell/Asthma issues again. When my daughter returned from the outing Saturday night, she had to again climb the four flights of stairs. The front desk agent at checkout on Sunday, advised me to call on Monday to speak with the Manager, Kesha. I spoke with her and she stated she would investigate and call me back - she didn't. The next day I called her again, her tone was flippant, arrogant and dismissive, stating she would give the owner my phone number. Also, she advised me to email the owner, Mr. Patel, at lq6786@outlook.com. I sent an email to Mr. Patel, and to date I haven't received a response or phone call. This is unreasonable and unacceptable, especially since the hotel was clean, front desk agents were kind and welcoming and the stay would have been perfect, if not for the elevator issue. I'm not asking for a free stay, however an adjustment is warranted. Kesha, the manager could benefit from some additional customer service training. I won't accept the silence from Mr. Patel, and will continue to seek resolution to...

I took my first trip to Memphis last week to go to a basketball game. I chose the only hotel within walking distance that had free parking, as I didn't know whether or not I would need to drive much and I didn't want to mess with valet. The hotel was average enough, but my review is due to the horrible customer service I've received since Friday night, when the hotel gate slammed shut into my passenger door as I was waiting for traffic to clear before I could turn out of the lot. I now have a dent and a scratch in my door. When I went in to report the incident, I was told there was no one there with access to the video, but someone would call me on Monday. Monday came and went--no call. I finally called yesterday, and after being on hold for 18 minutes, I was told the lady I needed to talk to was gone for the day and had not looked at the video yet. So, I had to pry and ask if they planned to call me the following day or if I needed to call back. The lady told me to call back the next morning, as the person I needed to talk to leaves around 3. I called again on my lunch break today (I'm an hour ahead of Memphis), and a different person answered. I explained the situation calmly, and she was friendly, but her only resolution was that she would have her manager's manager call me. I still have not heard from anyone. I guess they think I'll just drop it, but it isn't my fault that their gate slammed shut into my car! This place was already overpriced, and now I have to continue to take time out of my day to try to reach someone to resolve this issue. The longer I wait, the angrier I get. AVOID....