Sheraton Memphis Downtown Hotel — Hotel in Memphis

I thought a lot of the hotel online. Unfortunately, when I got there, that opinion came to a fast end. First off, you are forced to either use valet at an extra $26/night, or you can park across the street for $10/day. The "valet experience" was horrible. There is NO room, pure congestion, a PARKING RAMP right in the middle of everything where people are trying to merge to get out in the already congested line. There was only enough room for 1 line of cars and the other "line" was blocked by the concrete median. So I was greeted with angry people and honking horns right off the bat.

I got my hotel room assigned, and when I went into my room, it had not been cleaned -- don't get me wrong -- the maids had "cleaned it" but this is what I found: Stained sheets, stained bedspread, orange muck on the shower wall & tub, dust at least 1/2" thick, cup rings on the glass, the sitting chair was stained, the bottom of the tub was FILTHY with stuck on dirt & grime, one of the plastic cups in front of the bathroom mirror had been used and replaced in the plastic wrap with water all around it, the towels were dirty (yet folded and put away) and there was green & purple silly string stuck on the door and door frame. The maid cart was right outside my door and I stuck my head out and confirmed it had been cleaned and they lady assured me it had been.

I was able to change rooms, slightly shocked that I wasn't even offered an upgrade or anything, but they claimed they took "$50" off my bill, however, it was the exact same final amount upon checkout. I noticed that on the final bill, they increased the room rate by $50, just to then lower it by $50 and claim I "saved". Anyway, the 2nd room was super hot, but the thermostat said it was 68 and I couldn't get it to go lower than 67. We ordered dinner and ate in the room. Afterwards, it was just too unbearable. I called and asked if someone could come up and they did, right away, actually! It turned out that the ac unit was frozen...and they said mine was the fourth one that they had dealt with already. The maintenance man tried to plug in the blow dryer to thaw it, but the electrical outlet was busted and he couldn't do it. He worked on it another way, said he fixed it and left. He said it should start working properly and to call front desk if it doesn't.

Well, it didn't. I called them back at 11:20pm and asked them to please send someone back up, as it still wasn't working and we were hot, tired and wanted to go to bed. I went and propped the hotel door open so the room could cool off. Finally, after midnight I called the front desk and told them that I couldn't wait anymore. My two kids were already sleeping and I was exhausted and needed to be up by 5 and to just cancel the service call. The guy ONLY SAID "ok" and hung up.

I didn't want to be transferred to a 3rd room at 1AM, so my daughter and I just slept on top of the bed sheets and my son slept on the FLOOR.

When I went to check out, no one asked me how my experience was, so I figured I would just put it out as a written review, instead.

I made sure I took pictures...

I am so disappointed in my experience with this Sheraton Marriott in Memphis TN. My complete stay from start to check-out was a nightmare and I'm at the point of calling the city regarding concerns. (1) ant and roach infestation in at least 2 of the rooms. I know this because I saw them and reported them to the staff, and another guest also endorsed the same concerns in her room. I also know that because my room was changed 3 times within a 5 day stay; and it wasn't even for the pest infestation. (2) When arriving at the hotel there was evidence of severe water damage from the snowstorm that impacted the safety and integrity of the lobby as well as throughout the hotel. This circumstance was clearly to of the hotel's locus of control, which is understandable. The issue is that such information was not communicated so that I can make other arrangements. The two double bedrooms that I reserved 5 months earlier were no longer available due to water damage. Therefore me and my three guests were changed to a single king-size room. This clearly could not house 4 people. So we asked for a pullaway bed, and the hotel had only one more available. This is surprising because it's a large hotel connected to the convention center with several conventions happening simultaneously. This influenced for scarcity in supplies because the hotel was at max. capacity. Also the hotel front desk stated that they had not blankets for the bed and we had to find a pillow from another guest to use. Unacceptable. But here is the clincher (3) The Sheraton Marriott (male) staff walked right into our room...no knock, no identification, nothing. Just walked in with his keycard with a room of female minors to bring the roll-away bed. When I, as the youth's chaperone, told him that this was inappropriate his response was "so you don't want the bed"? I mean sir, really! "No, I want you to knock on the door and wait for someone to answer before you just enter a room full of female minors. (4) Lastly and circling back to 3 room changes. The first night one person out of our group had to sleep in the chair, but we were informed on day-2 of our stay that my original room reservation (of two double beds) was now available. However, when my group proceeded to the new room with our room key, a family was already staying in the room. The hotel gave us someone else's room and key (not cross-referencing their system that it was occupied). The poor family was startled when we just walked into their room. Thank goodness everyone was decent. Noting the confusion and apologizing my group and I went back to the front desk who seemed confused and blamed night staff for the mixup (i.e. no acceptance of responsibility as a hotel team). We then obtained our last and final room which was fine enough at this point. However, we had to go back to the front desk staff on day-3 to re-activate the room keys because it was documented that we checked out versus getting a room that I reserved 5 months after. It was an ordeal to say the least. I will be hesitant to another Sheraton or...

First off, this is a REAL review from my very recent trip. I WOULD GIVE IT NEGATIVE 5 STARS IF POSSIBLE! If you want the short version, DO NOT STAY AT THIS SHERATON, IT IS SHADY AND WILL TRY ITS BEST TO RIP YOU OFF! Here’s my story: I booked a one night stay. Arrived early was told by valet outside, I could park valet or self-park. I told him I’d be right back as I checked in. Lie #1: Person checking me in told me it was Valet ONLY and there would be a $25 charge for my stay. Lie #2: Person checking me in asked for a card for INCIDENTALS ONLY…found out later that night they had charged the whole stay, plus incidentals, plus valet charge! I went back and complained and they took my number and said “We’re sorry, this was a trainee, she didn’t know.” They promised to fix it. The next morning, I woke up to see if it was fixed…It had INCREASED $50 more dollars! I went down to check out, but decided to grab breakfast. I went by the counter and asked if the breakfast was free since it is served restaurant style rather than self serve. Lie #3: The guy working the front desk said “Yes, just give them your room number and it’s free.” I did so, went in and sat down. Luckily, I asked the waitress who then informed me the breakfast was $25!! I hadn’t received anything so I canceled and wen to check out. The person at the front desk checked me out and CHARGED ME ANOTHER FULL NIGHT’S STAY!! When I brought this up, they said “Oh he’s a trainee, he’s still learning”. I couldn’t believe it! I was charged nearly TRIPLE the price of the listed room rate and all they could say was “Oh we’re sorry, it was a mistake bc they’re new.” They told me the TWO HOLDS would fall off sometime and only the room charge would remain. So now I sit, out almost $450 in ‘holds’ that were ‘mistakes’ that I have to now wait to go back to my account. I called Sheraton Customer service and found out that the Valet Only policy shouldn’t have been happening (SCAM BY VALET DRIVERS AND CLERKS TO POCKET MONEY), and that I should’ve not had a HOLD PUT ON TWICE!! To add insult to injury they said “They would log the incident, but couldn’t do anything more.” This doesn’t even cover the dog barking in the hallway ALL NIGHT LONG, but I don’t even hold that against them since I chose to book into a pet friendly hotel. AVOID THIS SCUZZY, RIPOFF JOINT AT ALL COSTS. IT’S RUN BY TEENAGERS AND PEOPLE TRYING THEIR BEST TO CHARGE YOUR CARD. I AM NOT ACTIVELY WATCHING MY CARD FOR FRAUDULENT CHARGES AS THEY ARE VERY LOOSE WITH YOUR INFORMATION AT...