Crowne Plaza Memphis Downtown by IHG — Hotel in Memphis

The room was clean and we enjoyed the view from our window of the downtown Memphis area which was lit up at night. We visited during the time of extreme COVID19 restrictions, so we were disappointed to hear that there was no continental breakfast being served in the mornings. When we arrived, I observed a lady ahead of us asking the staff about the bar and socialite events, but she was told by the staff to visit the surrounding bars in the area instead of seeking that type of social atmosphere at the hotel. There was no internet available at the hotel at all during our stay; we were never able to log onto the network. When we asked the staff about this, we were given the explanation that "it is spotty" and just had to deal with it. We were resigned to using our personal cell phone service as a hot spot for any online activity. I called the hotel restaurant to see what type of offerings there were; there was no menu given in our room or any food choices offered. When I asked what the hotel restaurant had to offer, I also asked about prices, which I felt were way too high. We simply ordered Door dash meals for the entire stay. We could hear people at night talking until about midnight in the hallway and room next to us, which was a distraction. We enjoyed the dish network service on the 32' TV, and the Keurig coffee maker. There was no sink in the actual room outside of the bathroom, and the waste basket was so small that we immediately had to come up with a different plan for any trash. I felt that the lady during the day at the front desk was very helpful; she handed me extra shampoo (tiny bottles designed for one night) and extra Keurig coffee when we asked for it. But the staff during the mornings and nights were not as polite; they were much more direct with telling you "no" and basically wanted you to get on with your life without bothering them too much. I liked the Southern vibe to the furniture and music. The pool outside wasn't used by any of the tenants at the hotel during our time there, but the music and lights to the pool were on all night long. Overall, we felt that we did not get the value that we paid for, and I will explore other venues on another...

I was very, very disappointed in the complete and utter incompetence of the staff at the Crowne Plaza hotel. I was in Memphis for an ATA Taekwondo tournament next door at the Renasant Convention Center. The Crowne Plaza was the host hotel for the ATA event and from my conversations, I was not the only who came away disappointed.

So where do I begin? How about an out of order sign on all the ice machines on multiple floors? My floor, the 9th floor, as well as the 10th and 8th floors. I gave up until someone said the 4th floor was working.

How about no microwave in the room? So much for wanting to bring my own food to heat. How about the phone not working? So much for wanting to make any calls. How about no SEC network channel to watch my Arkansas Razorbacks play? How about mold on the shower curtain? How about an almost empty roll of toilet paper in the bathroom? I guess for $200 basic amenities are too much to ask.

How about breakfast at the time it was promised? 6AM. We’re all pressed for time and had to be at the convention center by 7AM. The staff, as if they were annoyed and it was a burden to do their jobs, started rolling out eggs at 6:15. Had to forego that idea.

How about just a decent meal after the tournament? I ordered a burger at the bar and it was raw and unfit to eat. The bartender did send it back offered to make me a new one, but when it came back the bun was completely cold. I also had no napkins. No silverware. No salt. No ketchup.

How about a beer? Forget that idea. The bartender was no where to be found. A fellow patron felt bad and offered to pick up my tab but the bartender said no. Demanded my room number and made me pay it anyway.

How about just a copy of my hotel room receipt for tax purposes? Forget that. The printer wasn’t working. And the front desk clerk said it so casually too, as if it was business as usual. At this point, I gave up and checked out. Just wanted to get out of there at this point. This hotel needs a complete makeover, starting with the staff but I can promise you one thing. I’ll never be back. I’ll never stay there again and I’ll never recommend that...

I am an IHG Spire Elite member, and have been for several years. I travel constantly for my job, and this is THE WORST IHG hotel I’ve ever stayed in. From the very start of my 21 night stay I encountered problems. I was not welcomed as a Spire member when I arrived and had to ask for my amenity points to be deposited a few days after checking in. When I got to my room, my keys didn’t open the door. I would come to find out that this is a very common issue at this hotel because it happened to me every 2-3 days during my stay. The first night, I was watching TV and heard water in the bathroom. My ceiling was leaking. I went downstairs to report the issue and the front desk attendant moved me, but he claimed that the only option was to move across to the hall to the side of the hotel facing I-40. It was so loud I couldn’t get any sleep. The next day my employer helped me get into a room on the quiet side of the hotel, but it should not have taken that intervention in order to get a decent room. After moving twice in 24 hours, my 3rd room was ok for the most part, besides my room key randomly failing. The rooms do need a deep cleaning though. There was a ton of dust all over the AC unit, behind the bathroom mirror, in the corners of the floor, and behind the TV console. This hotel talks a lot about the cosmetic improvements they’ve made in the common areas, but the rooms are in terrible shape and there are a lot of fundamental issues that need to be addressed.

Most of the employees are nice enough, a few are even superb (Amanda & Darian were especially helpful.) I did find a couple of the evening front desk attendants to be quite rude. I was given attitude from one of them when I told her my key had stopped working (again.) I had never been spoken to in such a manner by a hotel employee.

This hotel does not rise to the level that IHG prides itself in, and certainly not to the level of a Crowne Plaza. I will never stay here again, and I recommend to anyone considering a stay here to reconsider until this place addresses the fundamental problems with...