The Miami Beach EDITION — Hotel in Miami Beach

I reserved a Standard King room and as loyal Marriott, Platinum Elite member I did request a room upgrade to either that of an Ocean view or Pool view Bungalow Suite. ||Prior to our stay, July 21st for one night, I received an email from Davis, Concierge team with a welcoming email. I expressed that it was my birthday trip and requested an upgrade. ||There was a $68/night resort fee that includes: 2 daily, wellness class offerings for 2 guests;daily beach lounger & umbrella for 2 guests; 2 hour e-beach cruiser bicycle for rental for 2 guests; something called daily 3:05 Miami Cafecito (some sort of coffee drink - we didn't use as I don't drink coffee after 1pm), Daily punch tasting at Matador bar for 2 guests; Ice Skating form 5-7pm (was closed); High Speed Internet and all we did not use as I have unlimited 5G and if I wanted, as a Platinum Elite guest already get included. I often feel that if one should be given the choice to opt out of the amenities as it felt inappropriate to charge those with whom did not use any of them. Aforementioned resort amenities and its fee should be a choice. Would've saved us $68 US dollars = $100 Canadian dollars!! ||Upon arrival we entered the lobby to the lovely scents of Le Labo, and to what I would want Heaven to look like - all white surroundings with lush green tropical plants being warmly greeted by staff. Just a beautiful, peaceful and zen feeling. ||We arrived around 2:00pm where we approached check-in being advised that our room wasn't quite ready so, we went to eat lunch at the Matador restaurant, which has beautiful ambience and a lovely view overlooking the pool surrounded by lush green plants. Mid meal were notified via the Marriott Bonvoy App that our room was ready. We were given Room 355. I believe we were upgraded to a Bungalow Ocean view King room. It was definitely not a pool view. This stay was a treat!||The room was in what I believe the Bungalow (new) side of the building where the building was laid out in the shape of a U with one of the pools in the middle. Our room faced the ocean front however, we had as you will see a lot of trees in our direct purview. Thankfully we were on a high enough floor to see through the trees to the ocean. It felt very private and very quiet which we much prefer. I would recommend room 355, if looking for such. The room was not overly huge but was spacious enough for the two of us. The washroom was open concept with the sink on one side of the wall with a toilet in a closet like setting and the shower stall right next to that. The other side of the wall was a low profile King Size Bed for which was super comfortable. This is one of the reasons we are loyal to Marriott - the beds! The room had an oversized chair and had a very large balcony where we ordered and ate our room service breakfast. The trees surrounding the balcony appeared to house beautiful birds of Miami that we didn't notice until breakfast the next morning. Inside the closet were two lush robes including 2 sets of slippers. Also inside the room was a mini bar. A little rich for our blood. lol ||The in-room soaps omg, were devine - Miami Edition, Le Labo. In Canada, I have only seen Le Labo in the Fairmont Hotels albeit each have a different scent. I had my husband ask housekeeping for more soaps. I use L'Occitane at home. ||After my husband and I settled into the room, we grabbed our swimsuits and headed down to the pool to relax. We were not interested in the beach as we were heading out on a cruise to caribbean beaches. My husband much prefers the pool whereas I prefer the beach so, we compromise. As we were walking out to the pool patio area we were met by VIP Concierge, Sergio with whom was friendly, and welcoming. The pools were lovely, and were kept ok - could use a bit more attention to cleaning as debris was floating in the more shallow end of the pool, and was surrounded with plenty of comfortable albeit low, loungers. I'm only 47 and found it odd when I went to get up off the lounger. ||The pool area was pretty peaceful, and between the hotel and the pool area reminded of a Ritz Carlton meets the W. ||At the end of our day at the pool, we retreated to our room where I was beyond words in trying to describe how I felt upon walking into our room, to observe a gift bag with decadent and delicious desserts, warmly given by Lovely and Sergio in recognition of my birthday. I will say that the hotel, the staff including Lovely & Sergio went out of their way to make us including me feel special. Within the bag was a Miami Edition Candle that smells devine. I still have as I write this (Sept.2, 2024). ||After our return from dinner outside of the hotel, we walked around the pool area at night. The pool area was beautifully lit and the view from the balcony was beautiful. We again retreat to our room and we arrive back to another treat. Rose wine and a piece of birthday cake! I/we still hadn't had the other desserts. This was compliments of Davis, Concierge and he had put thought into the card - "Rose is for the Summer, it's colour is reminiscent of the colourful hues the sun paints with when sunset is coming to a close. Rose is for the summer and it's almost always summer over here!" We're from Ontario Canada! Just thee coolest experience all around!! ||The next morning was my actual birthday, and we ordered room service and it arrived accurately, efficiently and timely. I had the pancakes with my husband having an egg sandwich that came with home fries including and of course, coffee and all the accoutrements, enjoying such sitting out on our balcony taking in the view and the lovely birds within the trees. ||This hotel and the staff are phenomenal. I can't wait to one day return. It was heavenly! Thank you, Lovely, Davis, Sergio and to all the team with whom made our stay most enjoyable. FYI - I am a very picky person whereas I researched and reviewed many hotels in the Miami Beach area; And this hotel, had thee best reviews overall!!! I am glad that I chose this hotel. I think the Edition, is my new favourite hotel out of the Marriott Brand. Again, I am very picky and it was hard to find fault, not that I was looking. Book this place! I can't imagine anyone being...

The entire staff at the hotel operate outrageously below basic standards. The front desk, cleaning, pool staff were all not pro-active about anything from what I experienced. After I left Miami, I realized how unacceptable it is for any hotel, albeit a 5-star hotel to be run this way. There really needs to be better training and standards because they are all lazy and show this I don’t care attitude all across the board. The only good service I experienced was from the restaurants in the hotel.

I started noticing how poor the service was from the moment I walked into my room. I had arrived to the hotel when my room wasn’t ready yet, so I left my luggage with the front desk. The luggage came one hour after I checked in and arrived to my room. I called twice. The first time, I was told it was on its way. When it still didn’t come 15 min after, I called again and offered to get my luggage myself. It then came 5 minutes later. I could have walked from my room to the front desk and back 30 times at that point. I’ve had luggage sent to my room on many different stays at different hotels and it usually comes within 5 minutes, and at the latest, 15 minutes.

My second observation to poor service was when I sat by the pool several times and was never handed a chair towel after sitting for 30 minutes. It made me not even want to go to the pools because I always felt so ignored and unseen. I didn’t even see anyone to ask for service.

The worst part of my experience was how unresponsive anyone was to the problem of nesting pigeons on my pool view balcony in the bungalow. The pigeons left poop everywhere (pictured) and they kept flying up and down from the ledge. The first time I went to the front desk to show them these photos, the guy there didn’t offer any kind of empathy or solution. He acted like “oh well, deal with it”. There was nothing like I’ll get cleaning to clean it up for you or let me see if I can offer you a different room. I left hoping that maybe he didn’t have an answer at the moment but he would work on it. That evening during turn down service, it still wasn’t cleaned. And it was not cleaned for my entire stay. There was even poop on the chair towel. I went to the front desk again the next day and two ladies there were a bit nicer about it and told me they would talk to their manager about it. I went back to my room, again hoping that someone would contact me with a solution. I never heard back.

The icing on the cake is that after I got home, I filled out a survey from an email they had sent explaining my unsatisfied experience. Someone named Luis Lewis contacted me via email telling me he’d like to speak further to understand the situation better. I sent him the photos and told him how unacceptable the whole situation was. And guess what, I NEVER HEARD BACK.

This just goes to show, they don’t care about you. As a guest of many hotels, I’ve never felt such a cold or no response to everything that happened.

To make it worse, the hotel tacks on an extra $60 “resort fee” for every night you spend there. I wouldn’t mind paying extra if it was well-deserved but I got no service for the duration of my stay. The staff are poorly trained and have no experience in the luxury hotel sector. It’s like hiring someone from Walmart to work at Chanel.

I spoke to my friend who’s a hotel manager at the Ritz South Beach about this entire situation and even she said it...

I recently had the pleasure of staying at the Miami Beach EDITION, and I must say it was an extraordinary experience that surpassed all my expectations. From the moment I stepped foot in this luxurious 5-star hotel, I was immersed in a world of elegance, sophistication, and impeccable service.

The first thing that struck me was the stunning design of the hotel. The Miami Beach EDITION effortlessly blends modern aesthetics with a touch of timeless glamour. The lobby's grandeur, with its high ceilings, tasteful artwork, and breathtaking ocean views, left me in awe. Every corner of the hotel exudes an air of sophistication and attention to detail.

The staff at the Miami Beach EDITION deserves special mention. Their warm and welcoming demeanor made me feel like a valued guest from the moment I arrived. The level of service provided was truly exceptional. From the concierge who expertly assisted with all my needs to the housekeeping staff who ensured my room was always immaculate, every staff member went above and beyond to ensure my stay was perfect.

Speaking of the rooms, they were nothing short of a dream. My suite was beautifully appointed, boasting a perfect blend of comfort and style. The attention to detail in the room's design was evident, from the plush bedding to the luxurious bathroom amenities. The panoramic view of the beach from my room was simply breathtaking, and it was a delight to wake up to the soothing sound of the ocean waves.

One of the highlights of my stay was the culinary experience at the Miami Beach EDITION. The hotel's restaurants offer an array of delectable cuisines, each prepared with the finest ingredients and served with impeccable presentation. The variety of dining options catered to every palate, and I relished the opportunity to indulge in a gastronomic journey during my stay.

The hotel's facilities were equally impressive. The expansive pool area was an oasis of tranquility, surrounded by lush greenery and offering breathtaking views of the beach. I spent hours lounging by the pool, sipping refreshing cocktails and enjoying the impeccable service from the poolside staff. The fitness center was also well-equipped, allowing me to maintain my workout routine with ease.

Location-wise, the Miami Beach EDITION is unbeatable. It's nestled right on the pristine sands of Miami Beach, offering direct access to the crystal-clear waters of the Atlantic Ocean. Additionally, it's conveniently situated near popular attractions, trendy boutiques, and vibrant nightlife, providing the perfect balance between relaxation and excitement.

In conclusion, my stay at the Miami Beach EDITION was an absolute delight. The combination of breathtaking design, exceptional service, exquisite dining, and prime location made it an unforgettable experience. I cannot recommend this 5-star hotel enough to anyone seeking a truly remarkable stay in Miami Beach. I will undoubtedly return to the Miami Beach EDITION for another captivating escape...