ZERO STARS - Absolutely appalling "yacht" experience - AVOID! Booked a "yacht" cruise through Marriott Bonvoy and it was a disaster from start to finish. First, they changed our 2pm booking to 3:30pm the day before, blaming poorly synced websites. Arrived at 3:30pm on Sunday, August 31st only to be told by a rude dock attendant that a real yacht costs $3000, not the $900 we paid (despite our confirmation clearly stating "yacht"). After a 20-30 minute delay, we were finally directed to board what can only be described as a floating garbage barge. Dirty cups, open wine bottle, used towels, a literal toilet (not a bathroom) below deck, and a trash bag overflowing with garbage - disgusting! False advertising on Marriott Bonvoy, terrible customer service, and unsanitary conditions. Demanding a full refund and will take further action if necessary. There are a lot of geeat reviews here and we would have loved to leave one as well. I can say that Captain Tupac seemed nice and I do not believe the santization duties are on him as the owner should have people resdy to clean snd sanitize these vessels in between clients. So sad that people value money over customer service and providing great...
Read moreTitle: Exceptional Boat Captain in Miami
I recently had the pleasure of hiring a boat captain in Miami for a memorable boating adventure, and I must say, it was an exceptional experience from start to finish. I cannot recommend captain Felipe enough for their professionalism, expertise, and outstanding service.
From the moment we boarded the boat, the captain greeted us with a warm and friendly demeanor. Their enthusiasm for boating and the Miami waters was contagious, instantly setting the tone for an exciting and enjoyable journey. Their knowledge of the local area was impressive, and they shared fascinating insights about the landmarks, history, and marine life we encountered along the way.
If you're looking for a captain who will go above and beyond to ensure an unforgettable adventure on the water, I wholeheartedly recommend hiring...
Read moreI had an unforgettable experience renting a boat in Miami, and Captain Santiago from Argentina made it even more exceptional! Santiago's local expertise and friendly personality brought a unique touch to our trip. He knew all the best spots along the coast, from hidden sandbars to beautiful scenic views, and his passion for boating and customer satisfaction was clear in every moment.
The boat itself was immaculate and well-equipped, making the entire day smooth and comfortable. Santiago was attentive, ensuring we had everything we needed, from drinks to jumping into the water. His energy and hospitality created a great atmosphere, and he was happy to share stories from Argentina, adding a fun cultural twist to our day.
If you’re looking for a boat rental experience that goes above and beyond, I highly recommend asking for...
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