KAY Jewelers — Local services in Morristown

This place is a joke. I ordered a custom necklace online. I was never even informed it was there. I had to call. I didn't get one email from them at all about it. Something came up to where we were unable to pick it up once I called and found out it was there. I already paid for it when I had it ordered. The guy I talked to said, "no worries. It will be here until the day you are able to pick it up." I asked if we could get a refund and he said, "absolutely not because it is customized." Then I was able to go pick it up. We went to the store. They had it there. Then they said I couldn't have it because they were sending it back and it would be refunded. They didn't do the refund yet and I didn't get my necklace. This place is the worst place ever. Seriously people, go...

Brought a whiye gold wedding band in that started turning black where it was sized, and the girl said the manager would have to look at it. She told her manager there was a problem and she said okay and then disappeared into the back room. Girl said she had surgery, and it takes her a little longer to get out here. After about 10 minutes, she finally arrived back onto the floor, the girl summoned her again. She came over, and approved it to be sent out and fixed, and then remained on the floor the remainder of the time we were tied up there. I understand if she had surgery and I am very sorry, but maybe she could stay home until she could perform her...

Lane is an exceptional employee!! She goes over and beyond to make sure I’m taken care of!! She has worked with me for a few years now and I’m always happy with her after our time together. Whether it’s a repair or just an inspection. She’s wonderful!! Keep her forever!! Also Jess is great!! She makes sure I’m happy with everything before I leave the store!! These two women are by far my favorite employees in the Kay’s at College Park Mall in Morristown Tn!!! Great employees!! I have been with Kay’s since it was Belden’s!! So I’ve been a customer for o er 30 years!! Love my girls!! They both know their jewelry and the processes that go with it at...