Life House Nantucket — Hotel in Nantucket

We were concerned about staying at Life House based upon the most recent reviews. Knowing that some reviews don't always align with ours, we kept the reservation. Upon arrival, we were pleasantly greeted and were given assistance with our luggage (however, no assistance was provided upon departure). The stairs are STEEP. These steps would be hard to navigate for those with leg and or back issues. Upon check-in, no information and/or recommendations were provided about happy hour, breakfast, or local activities or restaurants. Our room was on the third floor; it was small and definitely wasn't luxurious. The most positive aspect of the room was how clean it was. We appreciate the housekeeping staff, they did an amazing job! There were three windows in the room and only one opened. The storm windows wouldn't push up for two of the windows. It would have been wonderful to have a cross breeze. This was just one of our concerns during our stay; the theme was an overall lack of attention to detail. The a/c unit was a nightmare...it came on and off at random times throughout the night, and there seemed to be no control of the temperature. And it was LOUD! If all three windows opened, we wouldn't have used a/c. It seems that the Inn's advertising is based on the bath products and the Marshall Speaker that we never used. It was tacky, they sell the products in the living room and they are displayed on the porch; not a great first impression; buy stuff $$$$. $50.00 for a beach towel, and $65 for a bottle of hand soap? Absolutely hilarious. Due to the weather, we only sat by the fire-pit one night and there were cigarette butts throw in it. Again, a total lack of attention to detail. The kitchen situation was strange and awkward. We had to ask when happy hour was, definitely not advertised or communicated unless you asked. You have to walk to the kitchen door and place your order, very odd. And...no snacks were provided. It felt like we were inconveniencing the staff. On one evening, my spouse and another couple were waiting for a happy hour beverage at 5pm, and by 5:15 no one came out to take our orders. Then a fifth guest entered the kitchen, and only then did a staff member take an order. As mentioned, the service was lacking and bizarre during our entire stay. Breakfast isn't a breakfast. Again, we had to walk to the doorway and ask for coffee and ask what was available. The pastry was a croissant. Advertising of this Inn is not aligned with the actual experience. The staff members were all pleasant but the whole stay was odd and hospitality was LACKING. We could have stayed where we have stayed in the past but wanted to try someplace new. It's apparent that training in the area of hotel hospitality is GREATLY needed and SOON. We REALLY hope that upper level management/ownership reads this and inspects all operations. This trip was not cheap and unfortunately, unless things change DRAMATICALLY, we have ZERO motivation to stay here again, the bath products and Marshall speaker aren't...

We were concerned about staying at Life House based upon the most recent reviews. Knowing that some reviews don't always align with ours, we kept the reservation. Upon arrival, we were pleasantly greeted and were given assistance with our luggage (however, no assistance was provided upon departure). The stairs are STEEP. These steps would be hard to navigate for those with leg and or back issues. Upon check-in, no information and/or recommendations were provided about happy hour, breakfast, or local activities or restaurants. Our room was on the third floor; it was small and definitely wasn't luxurious. The most positive aspect of the room was how clean it was. We appreciate the housekeeping staff, they did an amazing job! There were three windows in the room and only one opened. The storm windows wouldn't push up for two of the windows. It would have been wonderful to have a cross breeze. This was just one of our concerns during our stay; the theme was an overall lack of attention to detail. The a/c unit was a nightmare...it came on and off at random times throughout the night, and there seemed to be no control of the temperature. And it was LOUD! If all three windows opened, we wouldn't have used a/c. It seems that the Inn's advertising is based on the bath products and the Marshall Speaker that we never used. It was tacky, they sell the products in the living room and they are displayed on the porch; not a great first impression; buy stuff $$$$. $50.00 for a beach towel, and $65 for a bottle of hand soap? Absolutely hilarious. Due to the weather, we only sat by the fire-pit one night and there were cigarette butts throw in it. Again, a total lack of attention to detail. The kitchen situation was strange and awkward. We had to ask when happy hour was, definitely not advertised or communicated unless you asked. You have to walk to the kitchen door and place your order, very odd. And...no snacks were provided. It felt like we were inconveniencing the staff. On one evening, my spouse and another couple were waiting for a happy hour beverage at 5pm, and by 5:15 no one came out to take our orders. Then a fifth guest entered the kitchen, and only then did a staff member take an order. As mentioned, the service was lacking and bizarre during our entire stay. Breakfast isn't a breakfast. Again, we had to walk to the doorway and ask for coffee and ask what was available. The pastry was a croissant. Advertising of this Inn is not aligned with the actual experience. The staff members were all pleasant but the whole stay was odd and hospitality was LACKING. We could have stayed where we have stayed in the past but wanted to try someplace new. It's apparent that training in the area of hotel hospitality is GREATLY needed and SOON. We REALLY hope that upper level management/ownership reads this and inspects all operations. This trip was not cheap and unfortunately, unless things change DRAMATICALLY, we have ZERO motivation to stay here again, the bath products and Marshall speaker aren't...

This was a strange place. Once we booked our single night stay, we had some questions about using their bikes and whether or not there was a shuttle from the ferry. We sent a couple emails and a text and called. No response. After much digging, my husband located a different number where he could send a text and received a response that there was no shuttle. No response about the bikes.||The location is actually within easy walking distance from the ferry. That would have been nice to know as we paid for an Uber. From the outside it is very cute and fits in with all the architecture in the area. The inside is tight. Very tight. You enter through the door and walk into the “reception area” which is crammed with furniture. There was no one in sight so we popped our heads into the kitchen area and found someone to check us in. Fortunately our room was ready despite us arriving prior to the standard check-in time. This was appreciated. ||We were escorted up to the third floor. Note the stairs are very steep and cramped. We were glad we only had one travel sized piece of luggage. The room was cute but very small with a slanted ceiling on one side. The ceiling made it difficult to access one side of the bed. The air conditioner was very loud but did a good job of keeping the room cool. The bed was comfortable. The bathroom was also quite small but the shower was an ok size. For the price we paid I would have expected a much larger space. ||There was no ironing board or iron in the room and no phone in the room by which to request one. My husband went back downstairs to find someone to get such. At our request, when we left for dinner they did remove it from the room for us.||We were told when we checked in that there was wine provided from 5 to 7 PM. We opted to take part in that and were offered a red or a white. We opted for a white that turned out to be quite warm and not to our liking. ||What was confounding was the resort fee. This is hardly a resort. Closer to a B&B without the actual food aspect. We were never quite sure what it covered other than “breakfast.” We went down to the kitchen to have breakfast and were given one croissant each and coffee. That doesn’t qualify as breakfast to me. ||We were able to leave our bag that morning while we spent some time in town and that was handy but overall we were not impressed with this location.||I wouldn’t...