Courtyard by Marriott Nashville Downtown — Hotel in Nashville-Davidson

We will be back for the location and the overall cleanliness of this hotel, however, the staff lacked everything when it came to customer service. Our room was not ready when we arrived, which is fine, we returned after check in time, and it still wasn't ready. Not a problem, we hung out until it was ready. The next day, after a day of walking all over town and checking out the local happenings, we returned to our room, which had not been serviced yet. Around 3 pm, housekeeping came to the door and my husband asked if they could come back in a little bit as we were resting before dinner. He was greeted with an eye roll and no words. As we left for dinner, about 3:20, I stopped by the front desk to let them know we had left, if they could please come clean our room. I was told housekeeping left, ok, no problem. I was asked if they could send up clean towels, I said that would be fantastic, and we went about our evening. When we returned, we had no clean towels, ok, that's cool, I don't need fresh towels everyday, but since they offered... later that night I called the front desk and asked the same girl if we could please have a set of clean towels for our room. She snapped at me, told me she DID tell someone to bring us towels, and she doesn't know what happened. She said she would see if she could find someone to bring us some. That did not happen. I realize that I did not book us at a full service hotel, however, at the numerous Courtyards I've stayed at, if they are lacking employees, they would generally say, hey, I don't have anyone to bring towels to you, do you mind coming to the front desk, and my happy self will stroll on down and grab them, no problem. In fact, I did this at the next hotel we stayed at. The issue I have with the staff is the lack of follow up and the excessive attitude for simple things. It is not uncommon for patrons to ask housekeeping to return for cleaning, a simple, yes sir, or, we are getting ready to wrap up for the day but I can offer you clean towels, would suffice. Eye rolls need not apply. We have a thousand choices for hotels and choose to stay at Marriott because they are simply the best. We will return to this location simply for that, location. In the meantime, I hope they continue to work on customer...

I booked this hotel specifically to be able to walk to the Nissan Stadium for a concert. Nashville traffic is crazy so it takes forever to get anywhere in the area. I called to confirm I would be checking in an hour later than 4 and was told no problem, you have until midnight. Great. I find the hotel and park outside the building expecting to pay the $60 for parking only to be told I was on the wrong side of the building. There is no free parking option which is strange since my room was $501 after tax for one night. I made it back around to the correct side for valet parking (only option) an hour later due to traffic. I walk in only to be told “bad news and good news Ms. Geary”. Bad news I didn’t have a room there, good news they were moving me to a different hotel. I opted to cancel my room all together. As a sorry I was offered enough points for a partial nights stay somewhere, ummm thanks? I’ll stick with their competitors. I’m not sure who they gave my room to but that’s one of the lowest things a company can do. Don’t set the expectations to your customer only to change their plans. I had my 71 year old grandma who knew she could walk half a mile to the concert but no further. I couldn’t just get a room any further away. Thank goodness we only live 2 hours away. I got home at 3 am and stayed in my own house and didn’t give my $500 to a company...

I ordered a handicap friendly room and the shower didn’t include a shower chair added to the shower. I asked the staff if they had a portable shower chair and they didn’t. What kind of hotel doesn’t have a shower chair for a handicap accessible room? Why even have a handicap accessible room in the first place if they can’t shower. Me and my friend arrived late at night because we went to a concert and both of the front doors were locked and only the side entrance was open. The side entrance had steps and was not accessible. At the front door there was a speaker that you could press by activating your room card. I tried that three times and never got a response from the device. I started knocking on the door so the receptionists would see me. The lady that opened up the door was obviously frustrated with me but I also think she didn’t understand why I couldn’t use the side door. That’s alright. I don’t recommend this hotel for handicap users because they are not inclusive or accommodating for disabled people. Please consider to be more accommodating for people that are disabled and people who are wheelchair-bound, Marriot! The hotel is close to other attractions around downtown and it’s a walkable distance to Bridge...