TurnKey Vacation Rentals - Nashville — Local services in Nashville-Davidson

This will be a completely honest review. For the record, this is also my first experience with TurnKey via VRBO. In general I had a great time during my stay in Nashville. The city is beautiful and the house rental had a gorgeous interior, that was both comfortable and chic. The rental was well cleaned, and this I greatly appreciated. It is located very central and close to downtown which I was very happy about.

My specific experience from the beginning was a bit disappointing. I arrived earlier than expected in Nashville and called them to try to accommodate me and my family for an earlier check-in. I expected them to understand my situation, as we have been driving for over 13 hours and wanted to at least drop off the luggage bags. After explaining in detail, the representative from TurnKey stated she was "unsure why there was a block on my account for early check-in as there is no reason the request should be denied". After review, she came back on the line to tell me it was not possible due to Covid. I didn't understand as she stated there was no previous party staying at the rental and housekeeping should have been complete (she mentioned in the beginning last check-out was 2am the prior night). I respectfully accepted, but was thrown off by the misinformation. First, there seemed to be no reason why a early check-in would be denied and then all of a sudden due to Covid. As you can expect, I was extremely uncomfortable for the majority of that day until we were able to check in at 4pm (we arrived at 11am). I clearly asked for any assistance even if it was just 30min earlier or to drop off our luggage only.

Upon arrival, all garbage bins were thrown out into the street, we guessed it was garbage morning and all but it was interesting to be the ones to want to pick them up for the little complex. The first morning, we woke up to the sound of construction right next door. Of course, they fail to ever bring this up. Major construction at that. They are building a whole new unit, all you see is the would barriers and construction men with machines. The city itself is under a lot of construction, I think that is a good tip for new travelers to keep in mind. That same first morning, I received a text message from Turnkey at 11am stating "We have received a report of excessive noise coming from the house. We want to make sure your Ok etc." Mind you, at that time me and my family had already left the house. We were not traveling with kids or pets, and being tired from our long drive, I can assure you there was no loud noise. Completely normal daily activities like, showering, making toad and coffee etc. Even the TVs were at normal levels. I responded to their text message stating it could have been the loud construction outside and they replied politely to have a good rest of my day. I honestly found this to be quite rude, as we were denied accommodations from and now are being accounted for a noise complaint. I was so confused.

They did not contact me at all for the remainder of my trip. I did love the unit and location but will consider a different one for my next trip to Nashville, TN. There was a night we heard yelling outside from a neighbor using foul language but I won't get into detail about that as that really doesn't have to do with Turnkey and...

When we booked these 4 units, it was brand new with no reviews so I was a little nervous, but Turnkey was very prompt with their responses and answered all of my questions! The place is so cute and is just as pictured! It is 4 separate units so everyone is not sleeping together in the same house. We had 20 people between the 4 units and everyone had a comfortable bed. Our bedroom did not have blinds, but I think they just missed that one and they have already responded to my inquiry about this and plan to take care of it. There are no blinds in the bathrooms which are on a higher level, but still a small risk of being able to see in. Also, no blinds in the living area so the two larger units you could see between. Mostly we had fun with it looking into the other unit with our friends, but if they are people you aren't close with, it could be a little awkward. Haha. That is the only minus I can say about our stay! There is a Keurig in each unit which we wish we would have known, to bring Kcups. The kitchen is fairly bare if you plan to do a lot of cooking, but there was a pan, a small pot, plates, glasses, and silverware. It was enough for us. There is a washer and dryer in each of the 4 units and plenty of toiletries/towels/extra blankets in the closet. The bathrooms were stocked with travel soaps/shampoo/conditioner, but there were also big bottles of each in the shower. We had a master in one of the units which featured a tile walk in shower with a glass wall, very nice! There is a garage with bikes, from the garage you walk upstairs to the main living area, then another set of stairs to the bedrooms. There is plenty of closet space and dressers for long term stays. It is about $10 to Uber downtown for an economy car, $25 for SUV. The neighborhood is industrial, it may look sketchy because there is graffiti on the walls around the unit and industrial, but we never felt unsafe! I would not let that deter you from this awesome place if you have a large group. Two of our friends got an air bnb right down the road! Also, there is H&H Market right around the block within walking distance and Three Corners Coffee shop, also within walking distance. H&H had deli meat, soda, bread, snacks, donuts. So overall if you have a large group that wants to stay together, this is the place to be! Has lots of space for long term stays too! We absolutely...

DO NOT BOOK A TURBKEY VACATION RENTAL! I booked a house in Nashville in October 2018. Upon arrival I noticed garbage strewn everywhere outside. I had read a previous review mentioning this, so clearly this is an ongoing problem. So prepare to block your nose. The house was a fairly new build and in a great location. However, upon arrival I quickly noticed how dirty the place was. First I cleaned up some BLOOD on the baseboards in the bathroom. Next when I went into the bedrooms, I was disgusted and appalled to see SEX HANDPRINTS above the headboard on the wall. It was so nasty and oily! Knowing I would have trouble sleeping with those above me, I took a damp cloth and went around cleaning the walls. The bedding was absolutely disgusting. I quickly took the comforter off and threw it on the floor. I grabbed a blanket from the closet and soon realized that there was some more BLOOD on it. At this point my anxiety is through the roof. Are these sheets even clean? So at this point I do a load of laundry (awesome start to my vacation!). The next day while using the kitchen I FELL off a chair. Apparently who ever assembled the kitchen set didn’t feel the need to bolt down the tops of the chairs on 4/6 chairs. Next up, we have a cupboard that is off its hinges, dirty cutlery and a dishwasher machine that with every wash pieces were coming apart. I contacted the turnkey team during my stay. First they threatened to evict me, because I was not the reservation holder. I spent an exhausting 24 hours explainging that my cousin who is staying at the house booked, and I was a guest who was taking charge. Finally on our last night (night 5) they said a local team was dispatched. My sister staying in another turnkey location was having different issues (no internet and missing amenities) and they were told the same thing for 3 days. Neither of our houses ever saw a member of this “local team”. Despite sending many emails, it took them about 2 weeks to contact me about compensation. They offered a measly $100 (our rental was $2100). After going back and forth with them, they have now offered me $300. I asked to speak to a manager and that was over 9 days ago. What ever you do DO NOT BOOK WITH THIS COMPANY. Book using Airbnb! Airbnb has amazing customer service. I once had an issue with air conditioning with an Airbnb property and they refunded me half...