Le Méridien New Orleans — Hotel in New Orleans

I was a bit dissapointed with the Le Meridien New Orleans.||We stayed for a weekend with our children and booked with American Express Platinum Card services. ||I was supposed to get an upgrade with this reservation. While I am well aware that such upgrades are dependent on space availability, I was given a different explanation each time I asked about an upgrade which led me to surmise that an upgrade was never in the works. First, I was told that I could not get an upgrade because my room reservation was already for the highest level in that category- an insipid explanation given that the whole definition of an upgrade is to be stepped up to a level above your reservation. Next, I was told that I did not receive an upgrade because I was "gold not platinum" by the front desk agent who was referring to my Marriott Bonvoy status not my Amex Platinum reservation. Later, I was told that the hotel was full.||We arrived very late at night- close to midnight. The carpeting in between the bed and the television was sopping wet. It was too late to switch rooms so I called guest relations who assured me that I would upgraded to a junior suite in the morning. In the morning, they told me that I would not be upgraded and we were moved to an identical room without any assistance from the staff. A staff member came and inspected our room later in the day for damp carpeting leading me to believe this was a hotel-wide issue not limited to our original room. ||Also that morning, the elevators were out of service and we had to wait ten minutes to be escorted by a staff member down a dingy and disgusting service elevator to the lobby. While I understand that these things happen, I do question the competency of the hotel's engineering staff for there to be two major engineering events within six hours of each other.||The rooms are tiny. They are by far the smallest rooms I have seen in a luxury hotel. Appointments are quite basic. The pool on the roof is pocket size and unappealing. The lobby is small and nondescript and mostly taken up by the equally small and nondescript restaurant/bar. There is potentially pleasant outdoor seating laced with stringlights by the front desk but when we visited this area had been coopted by smokers. The pictures of this hotel on its website make it look way grander and luxurious than it really is.||Breakfast was mediocre and the menu was limited. Mindbogglingly for a restaurant in a city renowned for coffee and cafe culture, coffee was served in unappealing paper cups. ||Some positives. The staff was quite pleasant though they were clearly in over their heads with little support. The location was excellent. It was across the street from Caesar's Palace and walking distance to Canal Street, the Mississippi Riverwalk, the WWII museum, the French Quarter, and the St.Charles streetcar.||Overall, I was quite dissapointed. I have stayed at multiple Parker Meridien's and this one did not deliver the luxury that I expect...

Do not stay here. I recently visited new orleans and stayed at le meridien for four nights which were all disappointing. Our first night we realized that after showering there was a puddle of water in the bathroom. This was because the door to the shower was broken beyond a quick fix as the maintenance guy told us. Everytime we showered during our stay there was a puddle of water in our bathroom and nothing could be done about it.The next day we were out and about for most of the day and when we returned our room smelled extremely disgusting. To each their own and what other people do in their rooms is not my concern but when the smell of marijuana easily flows through the air vents and enters others rooms it is unpleasant. To add to do this, the walls are extremely thin, i could hear every conversation my neighbors had, word for word. Now the very disappointing part of my experience was at the end of our stay. I booked this hotel to include valet parking which was the worst part of it all. It neared the check out time so my boyfriend called for his car to which he received no immediate response compare to the previous times we had called for our car. After a long wait, he heads downstairs and personally speaks to the valet employees. Their response was that there were not enough staff to go get his car from the parking garage, but they were just buying time to come up with a solution to his missing car keys. After more of a wait, one of the employees told my boyfriend they did not have our keys, our car keys were missing from the valet employees. How is that so? It resulted that the employee working when we turned in our car the previous night had taken our car keys to his home. Very unprofessional and very disappointing as we were trying to checkout the hotel before checkout time at 11am to get back home and prepare for the bad weather in Texas. We didn’t end up leaving till 1pm. It is very disappointing because they were not trying to accommodate us at all. The staff at the hotel offered us a bar credit which is very inappropriate to me because I don’t even drink. There is more to add on about my experience at le méridien but i am just too frustrated. To finish off, per a friends experience, if you have a very nice vehicle or a vehicle you value a lot , please do not let the valet employees get a hold of your keys. They will take it out for a spin at 2am as well as race each other with your vehicle. I will never be...

Extremely Disappointed – Worst Hotel Experience Ever

I’m typically a very easygoing person when it comes to travel, but my recent experience at this Marriott location was beyond frustrating and disappointing.

Upon arrival, Ronald at the front desk could not locate our reservation. Instead of showing any concern or initiative to help, he simply told us we had been relocated to another hotel, offering no explanation beyond suggesting we call USAA Perks ourselves. After spending nearly an hour and a half on the phone trying to get clarity, it was only when we spoke with Bri that we were finally informed we had been moved due to a leak issue in the hotel.

We had to walk across the street to the other hotel, which thankfully treated us with the hospitality you expect when checking in. However, the issues didn’t stop there.

The next day, we were expected to check back into the original hotel. Despite being told a room would be ready by around 11 AM, we arrived only to be told no rooms were available. The manager failed to follow through on their promise to notify us when the room was ready, and we had to call ourselves to follow up. We were forced to store our bags and continue waiting — not ideal when traveling with family, including an elderly relative.

To make matters worse, we were offered a complimentary drink at the bar, only to be charged for it during checkout. A refund for one night’s stay was also promised but never honored. During checkout, yet another excuse was provided — this time, we were told the hotel was overbooked and that’s why we had been relocated. Still, not a single apology was offered, nor was there any empathy shown for the inconvenience caused.

After returning home, we called to follow up on the promised refund and were told no such refund would be issued — even after providing documentation from the hotel showing the credit. The customer support was unhelpful and unresponsive. Marriott later emailed, offering rewards points as compensation for the inconvenience, but a month has passed with no sign of those points despite multiple follow-ups.

This entire experience was a complete failure in basic hospitality and customer care. The lack of communication, broken promises, and indifference from the management team made it the worst hotel stay...