Hilton New Orleans Riverside — Hotel in New Orleans

The Hilton Hotel Riverside is the perfect blend of Southern charm, modern amenities, and convenience, ideally located along the banks of the Mississippi River. Its direct connection to the Riverwalk Outlets makes it a standout option for travelers who want easy access to shopping, dining, and entertainment. Being only a short 20-minute drive from the Louis Armstrong New Orleans International Airport, this hotel provides an ideal base for exploring New Orleans or attending business events.

The design of the Hilton Riverside pays homage to the vibrant spirit of New Orleans. From the subtle, locally inspired patterns in the carpets to the tasteful artwork in the guest rooms, every detail reflects the city’s culture. The lobby’s high ceilings and open-concept layout create a welcoming and airy environment, perfect for both relaxation and productivity. I was particularly impressed by the warm hospitality at the information booth—Beth was a gem, offering friendly advice on the best places to shop and dine.

Check-in was efficient, and while my room wasn’t ready upon arrival, the comfortable seating areas in the lobby made the short wait enjoyable. If you want to streamline your check-in experience, I highly recommend downloading the Hilton Honors app. This app allows you to check in early, access a Digital Key, and communicate directly with staff for assistance. It’s a game-changer for busy travelers.

A variety of dining options to enjoy. The lobby pantry is stocked with a variety of cold sandwiches, healthy snacks, beverages, and Starbucks coffee shop. Guests also have access to a communal microwave, a thoughtful touch.

For a true taste of New Orleans, visit Drago’s Seafood & Bar, located on-site and renowned for its charbroiled oysters. The prices are reasonable and comparable to local dining options. The ability to charge meals to your room simplifies billing and is a great option for those managing expenses during their stay. Additionally, the Public Belt Speakeasy, with its chic, intimate vibe, is a must-visit for anyone looking to unwind with expertly crafted cocktails.

Room service is also available, offering a wide selection of menu options for dining in the comfort of your room. The hotel is truly designed with convenience in mind, catering equally to business and leisure travelers.

I stayed in a river view room, which offered views of the Mississippi River. The room was well-appointed, featuring a coffee maker, mini-bar, blackout curtains, and a small desk—perfect for catching up on work. The bed was firm yet comfortable, with clean linens that made for a restful night’s sleep. Additional amenities included an in-room safe, an iron with an ironing board, and a modern hairdryer.

The bathroom was clean and well-stocked with fixed amenities such as shampoo, conditioner, and shower gel, along with a bar of soap and a shower cap. However, I found the towels a bit thin and spotted, and the shower curtain felt outdated. Upgrading to glass-enclosed showers would significantly enhance the guest experience. I also think the in-room entertainment system could benefit from streaming capabilities, which have become standard in most modern hotels.

With a Health Club, hair salon, and even an indoor pickleball court, it caters to guests looking to stay active during their stay. The hotel’s extensive meeting spaces and banquet facilities make it ideal for hosting large events, conferences, or weddings. The on-site FedEx office is another valuable feature for business travelers needing last-minute printing or shipping services.

Its prime location adjacent to the Riverwalk Outlet Mall adds to its appeal, making shopping and dining effortlessly accessible. Whether you’re in town for business or leisure, the Hilton Riverside ensures you won’t have to travel far for entertainment.

Valet service costs $49 per day, while self-parking is...

My family and I recently stayed at the Hilton in New Orleans, and unfortunately, our experience was nothing short of frustrating and disappointing due to a complete lack of communication and consistency among the staff regarding the Hilton Team Member Discount.

My friend, who is a Hilton employee, was informed by one of the front desk agents that she receives 50% off everything at the hotel, excluding spirits and room service. Based on this information, we all went to dine at the hotel restaurant under the assumption that the discount applied. However, when the check came, the restaurant staff told us that no employee discount is honored there at all.

To clarify, we returned to the front desk, only to be told by a different agent that the discount only applies to room service and spirits — the complete opposite of what we had originally been told. Feeling confused and misled, we returned to our rooms and decided to order room service instead. When the bill arrived, there was no discount applied whatsoever.

We called the front desk and were then told that the employee discount does NOT apply to room service, which now makes it the third completely different explanation we received — all from Hilton staff members at the same property. At this point, we were frustrated and went back down to the front desk to finally speak to a manager.

The agent who assisted us was apologetic and said the discount would be manually processed upon check-out. While we appreciated her effort, we still requested to speak to the manager directly. The manager came out, listened to our concerns, and assured us the 50% discount on room service would be honored. We took her word and checked out the next morning.

However, to our disbelief, the discount still wasn’t applied at checkout. When we asked to speak with a manager again, we were met with yet another different manager, who told us there was nothing she could do because the previous manager who handled our issue wasn’t on duty. She then told my friend that her discount never applies to room service, contradicting every single person we had spoken to before. She also condescendingly added that my friend “should know” what her discount covers — an extremely unprofessional and dismissive remark.

Let me be clear: we are not upset over the discount itself. We are upset because no one knew what they were talking about, and we were told four entirely different things by four different employees. We were sent in circles, wasted time, and left feeling frustrated and dismissed.

The lack of consistency, internal communication, and accountability is absolutely unacceptable for a brand like Hilton. It is deeply unprofessional that not one staff member — including management — could give a clear or correct answer. This is not just a training issue, it’s a management failure. A situation like this should prompt an immediate internal meeting to ensure all team members understand company policy and communicate it clearly to guests, especially when dealing with Hilton’s own employees.

Nice people, yes. But this experience made us lose confidence in Hilton’s service standards. If you are a Hilton Team Member or a guest who values clarity, efficiency, and professionalism — I’d think twice before...

This establishment deserves a NEGATIVE STAR rating.

My family and I stayed at The Hilton Riverside in downtown New Orleans August 22-27, 2024 to attend The American Legion National Conference and to vacation. When we arrived for check in, they only had 1 room booked for 5 people instead of the 2 rooms reserved in March!! We were at check in for about 45 min to an hour to have this problem resolved. Once resolved, we made our way to our respective rooms on the 14th floor. We left our things in our rooms and left to explore the city. Upon returning to our room a few hours later, I discovered I had a bag missing. The most important bag that had my medications in it. I contacted hotel security numerous times Thursday afternoon through Friday afternoon to see if it had been turned in to lost and found which it had not. On Friday afternoon I made an official report with hotel security. I asked for the camera footage at the hotel check in area to be reviewed and according to the hotel security I had the missing bag in my possession when I walked away from check in. So, at some point from the check in desk on the 2nd floor to our room on the 14th floor my bag was set down and stolen. This hotel DOES NOT have SECURITY CAMERAS at the elevators nor in the halls on guest room floors!! The hotel management, security and the hotels insurance company will DO NOTHING to resolve the THEFT that took place in THEIR ESTABLISHMENT!! I have NEVER stayed at a hotel that does not have security cameras in these locations. During our week stay, we witnessed at 2 different times, vagrants stealing things off of the housekeeping carts.

So what I have taken away from this experience is if someone wants to commit a murder and get away with it, this is your place! There are NO CAMERAS to record who goes on the elevator or in the hallway of guest room floors.

I understand my bag was my responsibility, BUT with this establishment not having proper security in place, something should have been done to replace my stolen item (s). It was a GREAT way to start off a vacation, NOT!! (SARCASM). I had to contact my doctor in Michigan on a Friday to have my prescriptions sent to a drug store in New Orleans to get me through and to purchase toiletries. This entailed taking an Uber back and forth to the pharmacy because we did not have our own transportation. An additional expense I did not plan on!!

So needless to say, I will NEVER stay at a Hilton hotel again due to LACK OF SECURITY! Additional negatives to this establishment, they are cashless and they only accept credit cards and there is a working railroad track. So if you don’t mind hearing a train throughout all hours, day and night, this is your place.

I DO NOT wish to READ a response from the GM hiding behind a keyboard!! If you would like to RESOLVE this ISSUE, you can...