The Natchez Vacation Rentals — Hotel in New Orleans

Where to begin? I'll start with the positives - The Natchez is in a great location! It's close to everything and we were able to walk or Uber to all our destinations. The condo itself was well appointed (for the most part) and the staff accommodated our request for a 2-hour late check out.

Unfortunately, that's where the positives end. Our group was blown away by how loud the Natchez is. One of the bedrooms in our unit was right off the lobby and was subjected to noise ALL day & ALL night. People loudly enter & exit the building at all hours, the elevator dings every few minutes, the staff sits in the lobby & chit chats, and tenants constantly stop at the front desk asking for directions, suggestions, etc. There is continuous noise & conversation and all of it can be heard word-for-word from the small bedroom in this unit. There is virtually no break from the noise! Several times we asked the front desk staff to please try to keep noise at a minimum, but the noise never let up. My husband and I wore earplugs each night, but it is nearly impossible to get any sleep in this bedroom - we averaged 2 hours/night. The 2nd bedroom is right on Natchez Street and there is construction at all hours, loud trash trucks each morning, and rowdy party goers walk the street well into the wee hours.

The condo is also lacking a few things – first and foremost, the pool & hot tubs that were supposed to be open were not. We were told upon arrival that they weren’t open yet because they failed inspection. What?? Considering that these features must be built into the rental price, this was extremely disappointing. Also, housekeeping was terrible! They came one day and made up 1 of the 3 beds and freshened the towels in 2 of the 3 bathrooms. And they neglected to find the condom wrapper on the living room floor that a previous tenant left. So gross! Additionally, the shades in the living room did not work – you could pull a cord & lift them, but there was no way to keep them open. The whole condo is very cave-like and it would've been nice to let in some light. There was no wine opener in the kitchen & no broom in the unit (but we were told to leave the unit “broom clean”). We had to get both items from the front desk. Each bathroom had only 1 bar of soap so we had to keep moving it from the sink to the shower. Not a huge deal, but a bit of a pain. And several of the outlets didn't work which led to uncharged phones the next morning. Very frustrating.

Our stay at The Natchez was so disappointing! Save your money and...

Don’t stay here period. These people are not nice or understanding. Money is more important than working with their customers. I had a party of 6 girls for a bachelorette party, we booked this place for July 19- July 22 and due to the global IT vendor issue, we were all stuck at the airport for 18 hours, our flights got delayed twice and canceled last minute. I don't ever wish this on anyone. I hope one of your family members didn't experience what we did. We lost a lot of money that day, most tours we booked in New Orleans were nice enough to refund us. Delta refunded us plus gave a us a voucher but this air bnb host was rude and acted like that had no idea what was going on- and not their problem. Mind you- this was GLOBAL. So disappointing to hear your air bnb host tell you it’s not their problem, when this wasn’t our fault either! I’ve used airbnb plenty of times and was very fortunate to work with some amazing, welcoming hosts, who have refunded before due to other circumstances but this one- this specific one, I believe we should have got a refund. I guess money is more important, I understand this is a business, but this is not how to run a business. Screwing ppl over when it was out of everyone’s control!||Next time I’ll take my chances at a hotel. Stay at the Marriott- they took us in after learning of our unfortunate events! Sent us champagne and appetizers to our rooms with a sweet note. Don’t waste your time with this home or these ppl. And GOD forbid you get stuck in this situation, and you don’t buy travel insurance- cause let’s be real. No one really buys travel insurance. This doesn't happen every day. Shame on...

Don’t stay here period. These people are not nice or understanding. Money is more important than working with their customers. I had a party of 6 girls for a bachelorette party, we booked this place for July 19- July 22 and due to the global IT vendor issue, we were all stuck at the airport for 18 hours, our flights got delayed twice and canceled last minute. We lost alot of money that day, most tours we booked in New Orleans were nice enough to refund us. Delta refunded us plus gave a us a voucher but this air bnb host was rude and acted like that had no idea what was going on- and not their problem. Mind you- this was GLOBAL. So disappointing to hear your air bnb host tell you it’s not their problem, when this wasn’t our fault either! I’ve used airbnb plenty of times and was very fortunate to work with some amazing, welcoming hosts, who have refunded before due to other circumstances but this one- this specific one, I believe we should have got a refund. I guess money is more important, I understand this is a business but this is not how to run a business. Screwing ppl over when it was out of everyone’s control!

Next time I’ll take my chances at a hotel. Stay at the Marriott- they took us in after learning of our unfortunate events! Sent us champagne and appetizers to our rooms with a sweet note. Don’t waste your time with this home or these ppl. And GOD forbid you get stuck in this situation and you don’t buy travel insurance- cause let’s be real. No on really buys...