Club Wyndham Oceanside Pier Resort — Hotel in Oceanside

Overall we enjoyed our stay enough to extend an extra day but our stay was not without its flaws. Before we arrived I asked for an early check in, around 1:00pm. I was told three different times that our room was ready before we arrived. When I called at noon to triple check I was also told it was ready. The importance of us making sure our room is ready is because both adults in our party are disabled, one being in a wheel chair. When we arrived at 2:00pm our room wasn’t ready . Jonathan at the front desk didn’t care much about our situation, instead he recommended we walk around the resort until our room is ready . This is after I explained my friend is in a wheelchair and can’t be outside for long periods at a time . We also went grocery shopping on the way based on the fact that it was CONFIRMED our room was ready upon arrival. We finally got to our room and it was clean and well supplied but the fridge was gross with left over food and soda spills . The cabinets had food and dishes in the dishwasher . I found this all ironic considering our room wasn’t ready because it was being “cleaned “. When I called to speak to Jonathan about this he offered to compensate us , I said it was ok but I wanted to let him know , because our check-in (start of our vacation ) was a disaster for us and this was incredibly frustrating. He was annoyed that we just went ahead and emptied the fridge and cleaned , I tried to explain we were rushed to finally get our food put away and get settled in our room. Aside from this experience we loved the hotel and location and knew right away we wanted to stay another night . I called to get room rates and Jonathan offered to give us a discounted rate if we book for a third night but they didn’t have one available. He said instead he’d take off the parking . I called back and spoke to Javier , who was super friendly . He said the parking was removed from our room and if we stay a third night we won’t get charged for parking that night. I was under the assumption the parking was covered for the duration , regardless of a discounted room rate , in fact I was told that . I had spoken to Javier because a manager wasn’t available , but when I later spoke to Alma she said she heard the whole phone call because she was in the room with him and he offered discounted room OR parking not both. If she’s a manager and in the room, why would they say a manager wasn’t available?? I found that to be confusing. We decided to book at a discounted rate although the rate seems steep for the type of room. I do appreciate that they were able to find us a room when they are at capacity, they just should have honored removing all parking and offer a discounted rate . Alma did call back and said they would accommodate our move to a new room, we appreciate that . Here are a few pros and cons about this resort :

Pros : LOCATION is everything The pool Fun activities in the recreation room The bell staff is very friendly and helpful The staff was quick to equip our room with a shower chair and toilet raiser Scavenger hunt for kids Appreciate they were able to accommodate a second night The staff in the rec room are really nice The doors are handicapped accessible and super helpful.

Cons: The pool had wads of hair in it this morning, it looked like someone got in a fight. We took it out using the net .

The grates in the pool and jacuzzi are dangerous!!! They stick out so far and are really sharp. I cut my foot 3 times .

Parking is $40!!!! Highest I’ve ever paid for parking. Even downtown Los Angeles is less .

No seating arrangements in the lobby for guest . Especially those disabled guest who are told to “walk around the property “ because their room wasn’t ready as promised.

The “management “ is a bit moody. I was told he was having a bad day. They also do not honor what they say.

We ordered instacart and they wouldn’t bring it up or let the driver bring it up. We had to go down to the desk. Again had to explain we are disabled.

We didn’t get our wristbands , we got some room cards...

I'm not the type to write bad reviews. But my experience today (9/16/24) was so awful that I felt compelled to say something. For some background, my family has owned a timeshare for many years and my parents have regularly bought more and more points as the years have gone on. But it's so many points that we would practically need to retire and travel full-time to make use of all the points each year. That's all to say that we do not have a strong need to keep buying more points.

When we checked into the sister hotel (Worldmark by Oceanside) we were given the usual sales pitch and let them know upfront that we were very happy with the amount of points we had and would not make a purchase for a long time. We didn't want to waste anyone's time. The gentleman at Worldmark (Kent) was very courteous but assured us that the goal of the presentation was just to make sure that we would not switch to a competitor but just maintain brand loyalty. Balancing the time spent with the gifts they were offering, we accepted.

The entire presentation was very nice and the sales agent who worked with us (Vernice) was very understanding of our situation. So far so good. At the very end when it was clear that she wouldn't make a sale, she said that she would talk to her manager to finish out our appointment.

We were accosted by a large man in bright clothing (Reggie? He was affectionately referred to as "Father Timeshare") who was very aggressive with us. This is how the converation went (I wish I was exaggerating but it's so wild it defied reality):

Father Timeshare (FT): So I hear that you go to these presentations often. Why are you here if you're not going to buy anything? Why are you wasting our time? Us: Because our family owns a timeshare and we were told that we could come and maintain a good relationship with the company. (We laughed nervously because our brian couldn't comprehend a salesman being so aggressive, so we thoguht he was just joking) FT: Don't laugh. This isn't a laughing matter. You know that this is the only time she can make money? Why are you wasting her time like that? Did you know she has 4 kids? Whatever, we're done here.

And then he left. We were stunned. My wife and I wanted to say something in retort but in all our years of going to these presentations, we've never been treated so aggressively in our life. I don't know what training these sales associates receive, but shaming your guests or using guilt tactics are the absolute worst techniques to use.

Another gentleman came by to "close us out" and said we were going to do a survey. We thought the survey would be our opportunity to discuss the way we were treated but this gentleman was the exact same as Father Timeshare. He scoffed at us and dismissed us since "we weren't going to buy anything so we could just leave." I never got his name but he was in the office with the large Passport frame that says "Money Comes Back But Time Never Does."

I couldn't believe it. So when we returned to Worldmark, I let Kent know our experience. Kent was amazing because he was upset on our behalf and even got his manager involved. We recounted the story and they both were shocked at our experience and assured us that the main company is doing their best to make sure any guests are not treated this way.

So yeah, I know it's an insane story that seems to defy reality. Trust me, I wish it weren't true. But here we are. I don't write bad reviews often, but I feel compelled to say something to let others know what may possibly happen until Wyndham/Worldmark figure out how their sales team...

Unforgettable Birthday Trip at Wyndham Oceanside… Always a Favorite Stop Every year, I make it a tradition to celebrate my birthday at a Wyndham property no matter where I am. But my favorite destination has always been the Wyndham Oceanside at Myers Street. This year, I made a last-minute decision to drive from Las Vegas and arrived on June 8 instead of my original plan on June 9. While I spent the night at The Brick Hotel, nothing truly compares to the warm, familiar experience that Wyndham consistently offers. That same evening, I stopped by Wyndham to say hello and check on my reservation and there he was, Jack, who has been assisting me for over three years now. Always friendly and professional, he makes each visit feel personal. On June 9, we arrived early, well before the 4pm check-in time. We waited patiently in the lobby for about four hours, and during that time we were greeted by Alma, whose outstanding customer service truly stood out. She went above and beyond to make us feel welcome, even though no early check-in was available. As always, we received our wristbands and were offered a presentation gift. We initially spoke with Lanh, who seemed a bit confused due to a mix-up with another guest, but quickly referred us to Andy. Despite being new, Andy impressed us with his professionalism. Brianna also stepped in and provided helpful clarity with a positive attitude. Isaiah at the counter was equally welcoming everyone on the team made us feel valued. The following day, we attended the timeshare presentation. While we’ve had some not-so-great experiences in the past, this one was refreshingly informative. The presenter (whose name, unfortunately, I can’t recall a woman) delivered the message clearly and effectively. However, we later encountered Jeff Donnell again! And while I’ll keep the details brief, the interaction wasn’t as positive. I won’t let it overshadow what was otherwise a wonderful celebration. Overall, Wyndham Oceanside continues to live up to my expectations exceptional service, familiar faces, and heartfelt hospitality. Thank you for making my birthday another memorable one. I will surely be back again. The beauty of this place is mesmerizing; we love it dearly. We will definitely recommend this place. It is very clean and well-organized... PS We are genuinely interested in upgrading, especially now that I’m semi-retired and managing our resort stays more closely. Unfortunately, we haven’t encountered anyone recently who could truly convince us to move forward with an upgrade. We purchased our timeshare back in 2006, and Lori Kaplan was the one who sold it to us she was exceptional: professional, kind, and never pushy. We hope to one day meet someone with that same level of integrity and professionalism. I’m actually ready to upgrade, as I’d love to enjoy longer vacations. However, we recently had a very disappointing and stressful experience during a presentation, where we were wrongly told that our account was closed and that we might need a lawyer. Thankfully, when we contacted corporate, we were informed that there was no such issue. That presentation nearly ruined our vacation. We hope that in the future, we can work with someone who makes a good impression and who genuinely values long-time...