Best Buy — Local services in Oklahoma City

I went to the store on May Ave in Oklahoma City to purchase an ipad. After talking with the person in the mobile department I purchased the cellular iPad. The sales person then showed me a new wireless plan with sprint. He said it was less than what I was paying on my current sprint plan. I agreed to switch and went on my way. I got my bill at the end of August and it was much higher. I called sprint and they went over the bill. The store rep misrepresented the plan. The iPad was had charges that a phone did not have and he did not include the phones that I still had payment plans on. This caused my bill to jump about $140. I went to the Best Buy in Burleson Tx as this is the town I live in. I asked if I could return it and they said no because it was passed the 14 day return policy. I told them I just got the bill and was pretty much told tough at first then the store manager offered to let me return it and give me a store credit but then I would still have to pay sprint for the item. I was able to call sprint and they offered to let me return it. It was hell getting it back to sprint and they still want to charge me all kinds of fees on the iPad. I am still fighting that issue. I went back to OKC store today to get my sales tax back and my Apple Care refunded as they are charged on my card. The person in the customer service said they cant give back either of them. They said it’s because the item was returned to sprint. That makes sense and no sense at all. It’s because Best Buy would not take it back! I called Best Buy tonight and they told me to call the store and get the district managers number. I tried to get it but was only given the name. The sales associate on the phone tried to help me but his manager Ryan (that’s what I was told) told him to tell me I had to call the 888 number again. Ryan of course was too much of a coward to get on the phone and help me. They just keep having me run in circles. At this point I am going to contact the state about the sales tax and get the BBB involved. This store has the worst customer service ever. That’s been the whole story with Best Buy in this situation. They would rather screw me over because of totally misinformed wireless associate than do the righ thing. This is going on 2 months now and I am at the end of rope. I am certainly taking this to the next level. STAY AWAY FROM THE MAY AVE LOCATION...

I recently acquired a desktop computer and was having issues with no audio coming from any of my audio devices I plugged in. I personally use my computer for work so of course audio is very important to have. I called geek squad technical support and they attempted to fix the problem remotely on my computer but couldn’t figure anything out. They asked if I’d like to make an appointment in store at one of there locations so an expert could look at it and diagnose it better so I chose the earliest appointment time available. The lady over the phone said to arrive 10-15min early so that’s what I did. I drove 20 min from my house to the appointment and arrived 15 min early as asked. I waited in line because there were two young ladies in front of me waiting to be helped as well. It took 5 min for anybody to come out and greet us which was the first issue. The second issue was that they scheduled mine and the woman’s appointment time in front of me at the same time. The woman waited patiently with there Appliance they needed help with just for them to tell the women they do not service what they have and to go to customer support instead. It was my turn and I approached the counter and finally was able to set my desktop down after holding it for 5+ minutes. The young man behind the counter had to go get his manager because he did know what to do. The manager came out and asked what issues I have been having with my desktop and I explained to her what has been going on. She then Proceeded to tell me that they are not able to work on my computer because they wouldn’t know where to start or what to do and it would be to high risk to diagnose the issue. So now I’ve wasted an hour of my time and gas money to show up to an appointment for them to tell me something they could have told me over the phone. Highly unprofessional, highly disrespectful, and a flat out waste of my time and money. What’s the point of having a geek squad if they can’t fix anything? Sounds like they just didn’t want to do there job to me. Id give them 0/5 stars if I had...

Went in to buy a tablet that I had priced online, a salesman ask in passing if we needed help, I guess we surprised him when we said yes and ask about the tablet in a different color and that the display price was not the same as the prices on the box. He left for 10 to 15 min then came back and said black was the only color. So I ask about the difference in price he said the display price was wrong and that this was the newest tablet that's why it was $20 more. So I said the display is no longer available? He said no I guess not, I said that the price was online as well and he shrugged his shoulders. I told him that maybe the price and display shouldn't be "on display" so he slides the price out, and just walks away. No- thank you, can I help with something else, let me check with my manager, kiss my ass.... nothing!! As he walked away he turned around and looked at us, then continued on like he had never even helped us. I found it kinda funny that the online and display price were identical but they don't carry that item any longer ?!? Looked around for someone to help and no one. So we looked around for other tablets, my husband picked up a display and the alarm went off, 4 employees just turned and looked at us......finally one came over and turned it off explaining it was messed up and they were waiting on new ones.... okay, if you know it's broken, why not turn it off or fix it to where it can't be picked up?!? They were extremely rude and obviously didn't know if what he was telling us was correct or not and didn't even try...