Lush Fashion Lounge — Local services in Oklahoma City

Beware - any returns here are for store credit only. I went to the store for the first time last weekend and purchased two outfits to try - with the idea to return one. No one made me aware of this policy. When I asked the manager if she could refund since no one told me, she responded with “It’s posted up in the store and it’s on the receipt.”

I look around the store, and there are no signs that state this policy. Also, in order to get the receipt, you would obviously have to make the purchase… so that logic makes no sense.

Extremely disappointed with how I was treated and brushed off - the manager made zero effort to help or come up with solutions. She dismissed me and didn’t even look me in the eye. She immediately walked away before I could respond.

They need to train their employees to mention this key piece of information and actually put up signs that they claim to have…

I will be gifting this card to a friend and not be...

I have spent a small fortune here but after my most recent Trip here I won’t return. Let me start with the fact that they clearly do not support plus sizes! I am not that big but am currently am in an xl as I recently had a baby and they don’t have ANYTHING that really supports that. Second issue is that they don’t clean the fitting rooms between customers, waited 15 minutes for a room and even asked if they needed to clean it of which they said no it’s fine go on it. And last the staff especially the girl that was at the fitting room Saturday was very rude. I understand you are social distancing but I was already nearly in tears as you she nothing in my size and how hard would it have been for someone to ask if I needed help or had questions or even show a glimpse of a freaking smile! I felt like they were extremely gossipy and it was an overall...

Used to LOVE this place. I just went to return items purchased online. Not only was I not greeted when I walked it, but it was almost as if they knew I wasn’t cut from the same cloth (Southside). They were short with me and didn’t explain anything. They would not offer me my actual money back, only store credit. I have spent quite a bit of my hard earned single mom money at this effing store over the YEARS! I shop online, as I live further than down the street and I don’t like being in public. Also, they don’t give you money or store credit for clearance items. You are stuck with those, even if they don’t fit you and we ALL know that Lush does not support plus sizes! My hard earned money for items I don’t want and don’t even fit. Thanks! I’m all for shopping local, when the local treat you right! All your good reviews are from a year...