Wyndham Vacation Ownership — Hotel in Paradise

Wow, where do I begin? Back in June of 2018, I was on a family stay in Vegas and as I was walking through the Ceasers palace, a woman stopped me and offered to have me stay in any Ceaser’s hotels or in that very hotel if I’d like. She stated that they were in competition with MGM grand and would have us stay at a discounted price compliments of the hotel to spread the word. All that they asked is for us to attend a breakfast buffet during our stay when we booked. I paid $99 for a 2 night stay. When booking via email, I noticed the Wyndham logo and began researching. I have heard nothing but horror stories about timeshares but had limited information since I had never personally looked into it. I asked in my email threads what Wyndham had to do with timeshares since it kept coming up. Never had that question answered, almost seemed as that part of the email was invisible. When I asked to stay at the Ceasers palace, I was told it was not an option. I had an option of 4 hotels from the line to the flamingo and 2 others. I referred back to my receipt and read everything carefully and once I got to the back page with all the fine print is when I first realized what I actually signed up for. MANDATORY 160 minutes minutes presentation or hotel stay would be charged at full price. Well I had paid $99 dollars, I had already requested the days off with my husband, figured I can listen to what they have to say and carry on... right? Wrong!

I stayed at the Linq, very nice, good room. Checked in and followed all of the Wyndham requests. They asked for us to return the next day and we HAD to be sober or else we would be disqualified and we had to show up 30 minutes early. We’re not much of drinkers and we are always prompt so no big deal. Next day, we showed up 30 minutes early as requested. And was told our guide had not arrived so for us to hang around. I decided to get coffee as my normal routine at the Starbucks right next to the lines. I was 2 in line when my husband said he was thirsty and said he would look for a vending machine for a coke. Next thing I know, I have a lady telling me she was our guide and didn’t think It was a good idea for me to have coffee. She said it wasn’t allowed on the shuttle and wouldn’t let me order my overpriced cofee. I looked at my watch and told her I had ten minutes. This woman would not back off and kept insisting until she pulled me out. She then Asked for my husband and I told her he went for a drink. She asked, “ hmmm... wonder what kind of a drink he’s getting?” I just laughed in disbelief, and told her he went for a soda and again said some dumb remark. “Well I hope it’s a closed container with a lid.” I was really annoyed at this point and told her he went for a vending machine and to relax. My husband arrived back and I told him what happened. Felt like my mom was nip picking. She promised me coffee in ten minutes once we arrived at our presentation since she noticed I was upset.

45 minutes later and a stop at the flamingo, we arrived to the other side of the strip. Way off the strip! We went upstairs to check in for the presentation at a hotel ( think the name was blue hotel). The gentleman who checked us in lacked customer service, but to his luck, the young lady next to him did not. She was assisting another couple who was also in our shuttle and explained a sales rep would come get us and guide us to the buffet and into the presentation room. She also mentioned coffee and for them to help themselves. I immediately went after the caffeine and out of 5 containers, all were out but the decaf. I asked our guy to call for refills and he said he would but saw no urgency or worry. There was literally about 6-8 of us standing there with empty cups. I really got upset. This woman pulled me out of the line and stopped me from buying overpriced coffee and an hour later I still didn’t...

A man by the name of Jonathan stopped my husband and I while we were walking through Harrah's on our way to Caesar's Palace. He promised us several free gifts if we agree to sit and listen to a 120 minute sales pitch on the Wyndham timeshare. We both told him we were not interested in purchasing a timeshare and it would be a waste of every one's time. He said that there is no pressure and we don't have to purchase the vacation club just sit through the 90 minute presentation and get a free lunch and we can collect the free gifts. One of which is a 7 day free stay at a Wyndham resort of our choosing. He guaranteed us that the presentation would only be 120 minutes long and there is no pressure to purchase. We reluctantly agreed to attend the lunch presentation at 12 noon the next day located at the Rio Resort and Casino. To make the long story short.....#1 The lunch was disgusting, some orange looking baked chicken, with dried carrots and green beans, white rice and a basic lettuce and tomato salad. I could have done without the lunch. If this is Wyndham's idea for lunch I would hate to get them to cater anything for an event. #2 The entire presentation took in total 3 hours, NOT the 120 minutes they promised and said we would only be there for, so their sales people LIE and even if it is in writing they still LIE. #3 At the end when we told them repeatedly that we are not purchasing anything from them and we made this clear up front with Jonathan when he reserved the meeting for us. They kept sending different people to get us to change our minds. One lady was especially rude when my husband told her we are not I interested and she told him that she was speaking to me. We should have gotten up and left right then. We ended up telling her that she is irritating us and we want to leave now. So another lady came and checked us out and we told her how rude the previous sales lady was and because of that even if we were in a position to purchase a timeshare it won't be with Wyndham. Their resort timeshare sales department is a bunch of liars and con artists....

Beware of getting sucked into one of these things because of free items. They hook you in by saying they will give you free tickets to a show or something, but you have to attend their meeting. They do not let you escape for hours and pass you from person to person until you finally break your will to do whatever they want. They trapped us into a three year trial plan where we would receive points, which we have been paying for three years. Come to find out most of the places that we wanted to go were not on the list of clubs. We ended up using most of our points at what was supposed to be a presidential suite in our own city because every time we wanted to travel, we couldn’t even find a good spot to stay. The presidential suite was very underwhelming and we actually went home and just stayed at our own house because it was nicer at our home, lol. Also, before we signed up for the trial plan, I was told that nothing would go on my credit and that I was only giving my information so that I would be able to have a card to check in with my husband. He was the one who was supposed to be solely on the account. A few years later, I find out that it’s been on my credit the whole time and now that it’s a closed account, because we didn’t wish to continue, my credit score was affected and down several points. Save yourself the trouble and don’t get trapped into one of these events! They will not take no...