Brooks Brothers — Local services in Pittsburgh

I had the worst experience ever at Brooks Brothers in downtown Pittsburgh. I’ve been to this store twice before without any issues, but today was terrible. I was told by an associate that the tailor would be with me shortly, so I waited patiently. However, I ended up spending a full hour in the store without ever being assisted by the tailor. When I followed up with the associate, he said he’d check on the tailor but never got back to me. If they had simply been upfront about the wait time, I could have come back later.

To make matters worse, the store manager offered nothing but excuses and didn’t even apologize. It also felt like the associates were prioritizing clients who appeared more affluent, while I was left without assistance. This was an incredibly disappointing and frustrating experience, and I will think twice before coming back to this location. Customer service should not depend on appearances or be this...

Horrible service except the tailor. Everyone acts like they will be jobless soon and does not care. Is that the result of the poor sale or the reason? I shop thousands every year in BB online try to avoid going to the shop, unless have to have things tailored. Those sale guys are worse than Walmart cashiers. Love BB’s clothing but the staff here deserve to lose their job if they are so...

Wow, what great service! I went in on a Saturday to have a blazer tailored and it showed up on my doorstep the following Thursday. The fit is perfect and the price was more than reasonable. I can't say enough about the professionalism of the staff at this store. They secured my business for the foreseeable future....