Capital Resorts Group — Hotel in Saint Petersburg

Been with Capital Resorts in Pigeon Forge since late 2014 and VERY disappointed with everything.

Can NEVER get into the resort even trying to book months in advance. For the past 2 months we have been trying to book reservations at Pigeon Forge and Myrtle Beach and we can't find anything available.

Two times now we had to stay at Eagles Ridge since they couldn't put us in the resort that we're paying for. No water park yet at the resort.. was told it would be done by now. Was told SO many things that are not true regarding booking, getaways, and point value during out timeshare meeting.

We were told that there would be no issues getting reservations for whenever we wanted them even on short notice. We were also told that since the price per point constantly goes it, it would be more valuable in the future and it's not. We were told AFTER we asked that we could specify the kind of room we wanted. We just tried today to use our points to book a vacation at Myrtle Beach at SeaSide Resort in an ocean front room and was told by the rep that they cannot book specific room types because the rooms are not at all assigned until 3 days before your arrival date so they would not even attempt to book our room as oceanfront. However, we checked through the same hotels website and anyone can book an ocean front hotel room.

We were told when we bought our timeshare that as owners we would get priority on booking reservations.. well we were not able to do that through the customer service department, but anyone can go to that resorts website and book it who's not part of Capital Resorts?!

It requires a lot more points to book at the resort than we were made to believe especially at busy times. We found it is cheaper to just pay and stay at a different place that we know we can enjoy in Pigeon Forge than pay the monthly and annual fee every year for the timeshare.

Banking points, changing reservation dates will cost you extra... I believe it was $39 each time you make a change.

We were told that we could use our points to rent for a week then sell that week to someone else to cover the cost of maintenance and just use the getaways as our trips ?!

We were offered a discounted package to come back to Pigeon Forge and get updated information on our timeshare and to answer any questions we have. This is another way for them to get you alone and try to make you feel like you are the most special person (people) in the world and offer you a deal that is only good for one day and nobody else has ever got that deal. The whole thing is so FAKE that my wife and I actually laughed a little the last time.

Anyone reading this probably had a similar scenario: After going to a manager with your paperwork, they were able to give you an AMAZING deal that they can't believe you got. In fact, the deal is SOOO good, you will only be able to get it on that day! Yep.. that's what happened to us too.

Did they tell you that you can pass your timeshare on to your kids? Sure you can, but just remember that you are also passing on that annual fee to them too.

But there is good news for anyone who signed up for Time Share in Tennessee within the past few days.. you still have a way out!

Cancel Timeshare Contract in Tennessee In Tennessee, a timeshare contract is voidable up until you receive the public offering statement. The contract can also be cancelled within: 10 days from the date you signed the contract, if you made an on-site inspection of the timeshare project prior to signing the contract, or 15 days after you sign the contract, if you did not make an on-site inspection of the timeshare project before you signed the contract (Tenn. Code Ann. § 66-32-114(a)).

The right to cancel cannot be waived (Tenn. Code Ann. § 66-32-114(c)).

To learn more, just Google your states name and how to cancel timeshare by state laws.

Seriously, if you just signed up.. GET OUT NOW. YOU WILL REGRET IT but then it will...

We were sold a package and was never given a points chart, nor would anyone ever answer our many questions about how many points it takes to book a vacation, even though we tried to ask several times, they kept avoiding the question. The package we purchased was for 43,800 points, which we were told that we could vacation several times a year for weekend getaways to Pigeon Forge/Gatlinburg and this is not true. We were also promised $100 and a 3 day/2 night stay after we attended the presentation and all we ended up getting was $80.00, yet another lie we were told by Capital Resorts. The sales pitch was a gross misrepresentation of the package and we were never told that we could cancel in 15 days if not happy with our decision. We didn't know fully about the points charts until we went back for an Owner's Workshop and an up-sell presentation and by that time it was way too late to cancel the initial contract we had. Please stay FAR, FAR, FAR away from attending any timeshare presentation, as they are all SCAMS!!!!!!!!! They make everything sound so appealing, while they omit so much information that is actually needed to make sound decisions and they want people to make their decision that day within an hour, or else the price goes up if you wait. What a CROCK, they just don't want people to really think about what they are doing and don't want you to know about the 15 day cancellation timeframe that you are allowed if you do get suckered in. Trust me, it is NOT WORTH the free tickets to a show or free...

Dear Capital Grande Resort,

I stayed at the Hollywood Beach Tower over the New Year's Eve Holiday. I had to abruptly leave after being exposed to bed bugs during my stay at Hollywood Beach Tower. Now, I'm traveling long distance with my partner in which I have scores of bite marks from bed bugs causing me to seek immediate medical attention for symptoms.

Second, I reported this issue to the first desk in which they temporarily moved into another room. I also saw clearly signs of unsanitized issues for occupyance. Third, I never received the promise cruise package and 50 dollar entertainment vocher that was told to me at the time of the purchase. Fourth, the Front desk staff failed to write up an incident report on January 2, 2016 and also failed to investigate the issue at the time it was reported.

In closing, me and my partner endure the worst ever vaction which we both took time out of our busy schedule to be spend in a luxurious and relaxing time in Florida. Now, for the New Year, I'm. spending time to think about my health and the extraordinary expenses I will endure in properly sanitary my home and personal items I took on the trip. P.S. I'm exploring all avenues including legal action.

Thank you but no thank you for...