Studio Z, an Ascend Collection Hotel — Hotel in Saint Robert

The restaurant is amazing. Amazing doesn’t even begin to describe this place actually! After hearing about our not so fun start to our trip at Studio Z’s Hotel, we were invited to try their restaurant by the exec chef, Mitchie. She had phenomenal customer service skills, as well as such compassion for our situation, I cannot even express how much that gesture meant to us after an extremely long trip. We came on a Thursday night, and were seated immediately. The place is very romantic, lit by little lanterns. Would be great for a date honestly. We placed our drink orders, and then browsed the menu after asking to speak with Mitchie. She is seriously such a delight and gave tremendous recommendations about the food. We ended up ordering the Santa Fe Egg Rolls as an app, and a sangria to drink. Get. The. Egg rolls!!!!!!! Such a unique and delicious dish. For my entree, I ordered the Blackened Tilapia, and my boyfriend ordered the Spicy Chicken Sandwich. Before our food came out, they brought our salads, which had some awesome housemade croutons. Our food arrived shortly after and portions were humongous, piping hot, and so freaking delicious. The mashed potatoes = �. During our meal, our waitress, as well as Mitchie, frequently checked on us, as well as chatted with us. They were seriously so personable and fun. To end our night, we were surprised with a sweet potato cheesecake from heaven. It seriously pushed our meal to new heights. Who would have thought such an awesome restaurant would be in such a small random place? The food, the staff, the atmosphere = I cannot rave enough. The experience completely made up for our hiccups. Do not hesitate to eat...

I read ALL reviews about this hotel before & after booking. Let me first say it is dirty, not clean! Many of the reviews mentioned how outstanding staff was, very nice & sweet, mentioned constant noises in the room like knocking or something, rooms were small, has a refrigerator & no microwave, all of this is ABSOLUTELY TRUE! We had 4 in our room on 2nd floor (2 kids, 2 adults), barely any walking space, no closet, no hangers - everything about it was small. My parents stayed in a room on 3rd floor and my mother mentioned the knocking noises throughout the night also. Breakfast was good & plentiful. I don't care for breakfast, but my family really enjoyed it, pancake makers, eggs, bacon, no sausage, plenty fruit! Now the cleanliness of the rooms - walking in felt stuffy, hallway and rooms felt & smelled stuffy & just icky!! The tub & sink looked white & clean; but the hardwood floors were NOT clean....they were black! we kept shower shoes on throughout!!!! I couldn't wait to leave. The staff were the best, but I can't do dirty rooms and that hotel was NOT clean. If you're OK with things being dirty but stains you can barely see with the eye, then book it. But if you don't want to feel dirty and put your things on DIRTY floors, and counters, then don't book this room. If your top priority is cleanliness, like mine, don't book. Had I known this I would have booked Holiday Inn Express 2...

The hotel was filthy. It smelled terrible, was very run down. My grandchildren, ages 2 and 6, had 2 live bugs in their bed. The other beds had black fuzzies in them, which made us think the bedding had not been cleaned. The ceilings were stained, it looked like someone with greasy hands had touch the tv and the bedside table. When we spoke with the person at the front desk, he said he did not see a bug, and we would not be getting refunds. We had 4 rooms booked, and we all left. My family of four walked out the front door at 9:00 pm, with all of our bags, and were not even acknowledged by the person at the front desk. We were not even given an apology. I would NEVER stay here again. The rooms were filthy, the walls paper thin, one of the outside doors would not lock, and there were 2 live bugs in one of the beds, which the people at the front desk did nothing about. They didn't see them, so we will not be getting refunds. I have come home and sanitized everything we had in the room, and the bags we had in the room smell terrible, just like the room did.

On your response you noted that we complained about carpet, we were talking about the carpet in the hallways. The floors in the rooms were laminate. There is no way you did not see that the rooms were dirty, because they were. Maybe we have a different...