Verizon — Local services in Salem

My latest visit to this store broke my heart. I had been a customer for nearly 20 years under the prior ownership, because of the consistently excellent and caring customer service. Unfortunately, those days have disappeared with the prior owner. My first visit under Russell’s ownership will likely be my last. The one employee in the store demonstrated no interest in helping me out. First, no repair services available. So then I asked about any promotions for a potential replacement. He said something about the G20 and another phone, but neither were in stock. The only other alternative he was willing to offer meant a 50% increase in my monthly bill, again, not helpful. I asked if the phones that were out of stock would be back in. The answer was that he’d have to order them. It was as if I asked him to cut off his right hand. I guess he just did not want to sell me a phone unless I paid $150/month for a plan, and that just was not going to happen. It might have been nice of he had told me more about the phones he had to order, but he obviously wasn’t interested. It’s too bad Russell didn’t adopt the customer service philosophy of Freedom Communications. I’m done with these guys, they don’t even come close.

UPDATE: Received the standard, somewhat automated reply from Russell that they fell short. Well, yes you did, and seem to care about as much as your employee. Guess it comes...

If I could rate more than 5 stars I would. I went in because my iPhone 6S wouldn't turn on. The regional manager Jeff was more than happy to help me and informed me of my phone's problem. After receiving a second opinion I determined I needed a new phone. He suggested the Google Pixel 3 (his personal phone) and compared it to his work phone (Iphone). As a lifelong Apple user I was hesitant to make the change but he helped explain the differences between the two and put very little pressure on me. The store does not work off commission so there was no pressure or uncomfortable sales pitch which I really respect as a consumer. He even looked up my plan to see if he could save me more $ and took his time looking for the best promotion w/the phone. It came with a $50 gift which I used to get headphones. However I realized after I got home I would rather have chosen the wireless charger and returned to talk to the store manager Tyler (who was a big help the day before as well). He exchanged the gift for me and does an excellent job creating a very positive and comfortable environment. If you have Verizon and your phone is giving you a problem/it's time for an upgrade, do the right thing...

I had a great experience at this verizon store. John was the one who helped me. He was super knowledgeable. I will continue to come back to this location because of him. Also while i was there i interacted with another employee Damien. He was helping another customer who lost there phone. He was very professional and solved the issue for the poor guy. I usually hate dealing with corporate phone stores. Both of them made me feel like they really cared if i got the best deal and wanted to...