The Continental Powered by Placemakr — Hotel in San Antonio

I stayed at the Placemakr Continental in San Antonio with my mother (July 30–Aug 4, 2025), and our experience was extremely disappointing. The two-bedroom suite we were promised was not cleaned — the floors were dirty, the couch stained, the stove and oven greasy with food residue, and the refrigerator unclean. There was no housekeeping staff on-site, and we were given cleaning supplies to tidy the space ourselves.

We were moved to two separate one-bedroom suites, losing key amenities such as the oven, and even those rooms were not properly cleaned. My mother was later woken by loud construction outside her window. When we raised concerns, a staff member became hostile, threatened to cancel our stay and have us removed by security, and falsely accused us of planning a credit card dispute.

I documented everything with photos and submitted a complaint to corporate, but after multiple follow-ups, I have received no resolution. This was an unacceptable experience, and I cannot recommend...

If I could give zero stars, I would. This was a terrible experience from start to finish. There was no one available at the property to speak with during the hours I actually needed assistance, and trying to get support from VRBO was equally frustrating—completely unhelpful and unresponsive.

To make matters worse, the property was located directly in a construction zone. Every morning, without fail, I was woken up at 6 a.m. by constant banging, hammering, beeping, and screeching noises. It was impossible to rest or enjoy the stay.

After the trip, I contacted customer service hoping for some resolution, but was met with indifference and zero effort to address the situation. I’m extremely disappointed with the property / Placemakr as well as VRBO’s handling of it. Avoid this listing—and honestly, the...

Our stay at The Continental powered by Placemakr in San Antonio was absolutely fantastic! The fully contactless experience was seamless, yet everything we needed was readily available. Our spacious room featured thoughtful amenities including a stackable washer and dryer making it feel like a true home away from home.

The location was perfect, with great restaurants nearby and the Riverwalk just a short walk away. We’re especially excited about their upcoming expansion next year! A special shoutout to Jerrod he was the absolute best! His knowledge of the area, from fun spots to explore to fascinating historical facts, made our trip even more memorable. We can’t wait to come...