Timbri Hotel San Francisco, Curio Collection by Hilton — Hotel in San Francisco

AVOID AT ALL COSTS!!!! Very dangerous neighborhood, lots of crime -even in broad daylight- just steps from main entrance!! Hotel managers are horrible & refusing to honor previously promised refund, perhaps the worst customer service we ever experienced at any Hilton anywhere!! Nightmare experience, located in “the tenderloin” so do your research!!! I was actually promised a refund after pulling up at the 'Timbri Hotel San Francisco, Curio Collection by Hilton' and seeing guys arguing outside waving GUNS around in broad daylight! The "valet" driver literally had a bullet proof vest on, I've never seen that before in my life-- and I had my 14 month old son with me in the car, so there was NO way I was going to stay there. There were also loads of unhoused people camping out and getting high on the sidewalks too literally right on the same block, just opposite where the guys fighting with the guns were. (It seemed like the guys with the guns arguing had also been selling drugs or something). This was all only steps from the front doors to the hotel!! It was truly horrifying. It was such a terrifying scene that I literally wasn’t even willing to pull over or park my rental car there. I’m no stranger to traveling or being in seedy neighborhoods but this was truly next level horrific. I called Hilton Honors and explained everything and insisted on a last minute cancelation given the circumstances -(I didn’t feel safe staying there, especially with my son!) and I even said I would rebook a DIFFERENT Hilton for the same night, but that I just needed to cancel the Timbri. They initially agreed to refund me for the Timbri (I was still going to be paying for my other room at another Hilton now anyway), and the HH phone managers initially made me feel like they cared and would make it right. In the end, I got charged for both hotels for that night anyway, and now every time I call, to follow up on the refund I was promised- everyone gives me a different story about why I haven't been refunded or why I can't be refunded. Even the HH phone support admits they see the instructions from HH support that were sent to the Timbri hotel internally, asking them to refund me, but that the Timbri hotel continue to deny the refund. It’s now been weeks of this back and forth. Apparently only the on-site Timbri hotel managers can issue the refund. Last I heard, someone from the Timbri front desk had messaged HH phone support to say I should’ve gone inside the hotel to speak to security in the lobby that day if I felt unsafe, and since I didn’t, they’ve decided not to refund me— (although this story also changes every time I call)! Regardless- it’s ridiculous — would you get out of the car if people were waving guns around outside?!? Especially if you had your baby in the car with you?! I cannot believe Hilton Timbri is now refusing to honor the refund on top of everything else. I don’t blame them for their location or the neighborhood, but I do hold them accountable for this horrible / dishonest business practice and perhaps the worst customer service I’ve experienced in years. So beware!!! Do your research!!!! The tenderloin is one of the worst / most dangerous parts of San Francisco!! Read up on this neighborhood. I wish I’d seen the other warnings on Yelp and...

Location is perfect for shows at the Warfield, sociology students or researchers interested in social dysfunction and social inequalities. ||The atmosphere of the hotel itself is cold, detatched, and disdainful.||The rooms are striking, comfortable, and welcoming. The bathrooms glorious... amazing shower/tub layout, great acoustics||( strangely), perfect separation of business and pleasure by subtle partitions, sublime actually.|| Now the rest, $1100 for 2 nights, 2 breakfasts and vallet parking... GREAT for personable service, a nice room, and good service, oh did I say good service? NOT found either in valet, rooftop bar or restaurant, front dest, or assistence with anything normally associated with a 4 star rated HILTON hotel. ||The hotel literally has no staff other than 1 front desk employee from 1100pm to 7am, no vallet, no house keeping, Ice, luggage help or luggage cart, coffee, NOTHING! Paid $40/daily per person for breakfast which opened at 7 and was limited to eggs and bacon, ($15 value at most) .||First night we excitedly went to the roof top bar and restaurant for cocktails. The bartender was dressed like laundry day, disheveled, wrinkled shirt, and clearly not enjoying her job. I decided on an signature old fashioned and asked what whiskey was available. Annoyed she said "these", and pointed to an area of the bar behind her. Not able to see the lables I picked a familiar shaped bottle. $24 for a old fashion that filled a 6oz glass 1/3 full including the Ice cube! My wife ordered a dirty martini also $24 that half filled a 4oz glass. REALLY tasty but "short pour" is prevarication at best , in about 5 minutes,our glasses empty I ordered a second round. Not even looking at me, she barked " YOU'LL HAVE TO WAIT!" I paid the tab and left.|| Breakfast, "can we take our breakfast out on the rooftop?) ...empty seating entirely, was told by the manager NO thats open for lunch only. I looked hard at him and he acquiesced, only to be scolded by the hostess as I took my drink outside. The HOSTESS? in an empty rooftop restaurant? Lol||630am we called for our car from vallet,NO ANSWER, we had to leave by 7am. Calling the front desk we were told the vallet had just arrived this is now 645! We asked for a luggage cart and told there was " no house keeping staff there yet, come get one" REALLY at almost 7am no staff except the poor frazzled front desk clerk? He was doing his best super kind but WHAT?? 4 Star Hilton in San Francisco? While waiting outside for our car the MANAGER arrives at 655 am. What? ||Bottom line: NO ONE IS RUNNING THIS PLACE. The staff is left to there own devices and heads of staff run there services as fifedoms, rude not helpful welcoming or accommodating in anyway. ||We were made to feel like a burden or irritation, not respected paying guests.||Appalling treatment,no quality control, no management at all.||Exorbitant pice for a 2 star...

I recently stayed at the Timbri Hotel in San Francisco, and while there were certainly things I liked about it, I feel compelled to warn others about the experience I had — particularly around their billing practices and lack of customer support.||What I Liked|Let me start with the positives: the hotel itself is beautiful. The design is modern, minimal, and really well thought out. My room was clean and comfortable, with big windows, cozy bedding, and a calming vibe that made it a great place to wind down after a busy day. The rooftop bar was probably my favourite part — amazing views, stylish atmosphere, great drinks, and even firepits. It felt like a little oasis above the city.||Security was also solid — friendly staff at the entrance made me feel safe inside the hotel. ||The Problems|But despite all of that, I wouldn’t stay here again — and here’s why.||The room was booked through a third party website, and on checking in, the staff wanted a lot more up front. I questioned this and was told this was the deposit. When we left, it was obvious that we had been charged a LOT more, around $100, more than the offer on the third party website. So far, attempts to recover the overcharge have been unsuccessful, with the hotel suggesting a plethora of other hidden charges... The after-service has been dismissive and evasive. So, if you do stay, check the bill carefully and question all charges.||A Word on the Location|The hotel sits right on the edge of the Tenderloin district, which, if you know San Francisco, you know comes with some real challenges. I never felt unsafe inside the hotel, but walking around the area — especially at night — felt less safe. A lot of noise, and a lot of people with problems around the hotel. You might want to stay in a better area.||Final Thoughts|So yes, the Timbri has style. It’s sleek, it’s comfortable, and the rooftop is a real gem. But the way they handle billing — and more importantly, the total lack of response when something goes wrong — left a very sour taste.||If you decide to stay here, triple-check your bill, ask about hidden fees up front, and don’t expect much help after you’ve checked out.||Personally, I regret not choosing a hotel with more transparency and better customer service. If I had to do it again, I’d stay...